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STOMPer Burnt was shocked when hot oil came spurting from one of the escargots she and her husband had ordered at a restaurant in Bishan, scalding their faces. Said the STOMPer: "This evening, my husband and I were having dinner at a restaurant in Bishan. Among our orders, we ordered a portion of escargots, cooked in garlic and herb. "After it was served, I was attracted by the smell and put my face near the dish to take a whiff. Soon after, I shrieked as one of the escargots exploded and piping hot oil spurted from the dish. "The oil scalded areas of our faces and landed on my husband's pants and shirt. The staff on hand had no reaction and did not know how to handle the situation as it happened. "Only when we pressed a senior staff member for action, did she provide Burnol cream for the burn. No explanation and no refund was offered. To make matters worse, we noticed that the junior members were giggling at our predicament. "My husband then requested and was given the contact number of the manager (who was not in the store at the time). When my husband spoke to her, he was appalled to be told that this is not an isolated incident! "It has happened before and apparently this explosion is caused by 'butter and water in the escargot reacting' and 'nothing could be done to prevent this from occurring'. "The level of service and reaction from the manager is absolutely unacceptable! "Not 10 seconds after the explosion, a lady with a toddler in hand took the seat directly behind us. My question is, what if the toddler had been mesmerized by the dish (like me) and put his face near the bubbling escargot, only to have it ejected into his eye and oil splattered on the toddlers face? What then would happen? "This issue is very serious and the restaurant needs to cease selling this dish until these dangers are mitigated and solved! We have eaten escargots many other times at different restaurants before, and never once has such an explosion occurred. Something is very wrong! "Another incident which happened previously at the same branch, was that my colleague had ordered a salmon crepe. In the midst of cooking, the service staff had put in I think four pieces of salmon. Soon after, the manager walked over, whispered something in her ear, and then proceeded to take out one piece of salmon and put it back in the ingredients container! "All this in front of us, the customers' eyes. This incident shows that they are very unhygienic and calculative too. "So this restaurant has two strikes from me, and I'm never going back to patronise them ever again."