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Or MRT in denial? Passenger was not at Lakeside MRT station: SMRT Train operator SMRT has refuted the presence of a passenger who had taken a picture of one of its train's carriage doors left open while it was travelling, saying that she was never there in the first place. Ms Samantha Francis, 23, a content producer with citizen journalism website Stomp, had uploaded a photo on Wednesday morning showing one of the train doors wide open. She claimed that the train was travelling despite the open door and only closed when it reached the next stop at Chinese Garden. Ms Francis had boarded the train at 10.15pm on Tuesday night. She told The Straits Times that after the train stopped at the station, the doors on the opposite side to the platform opened first. She then took a picture through the closed doors in front of her. When the doors in front of her opened, she entered the train and took another picture of the opposite doors, one of which remained open until the train stopped at the next stop at Chinese Garden. Ms Francis said a Chinese man in T-shirt and bermudas and an Indian man were in the same carriage as her. Yesterday, she met with SMRT staff at Lakeside MRT to assist in their investigations. She showed them where she was standing when she took the photo and described what she was wearing that night to help SMRT identify her in CCTV footage. When asked by SMRT staff if her current ez-link card was the one used that night, Ms Francis answered yes. However, SMRT told The Straits Times in a statement on Thursday that Ms Francis was not present at Lakeside MRT. "We thank (Ms Francis) for coming forward today to assist us with our investigations. We are checking a few more things, as from our records (CCTV footage and ez-link card trip details), she was not at Lakeside MRT station on 19 June," said the statement. It added that its trains will not be able to move if the doors are not closed properly and that the railings in her picture do not match those at Lakeside MRT. "We wish to reassure commuters that the MRT system is built with many fail-safe features to ensure passenger safety", said the company. Stomp editor Azhar Kasman confirmed yesterday that the photos of the incident were submitted by a Stomp content producer. "We have verified the details with her and she stands by her account of the incident," said Mr Kasman, in response to claims that Ms Francis was never at the station. [email protected]