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Hi Bros, I'm unable to retrieve my refund of my refundable deposit on a baby seat. Merchant now telling me need proof of this and proof of that before they can refund me. The problem is, there was no terms and conditions to begin with and the campaign was to allow customers to try out the product to see if they like it or not. Have I interpreted the email wrongly? So now, in the worst case if they still refuse to refund me, what's my next course of action? Police case? Background info: "Congratulations on being selected as a recipient of our Recaro Privia Campaign. A great chance for you to get your Recaro Privia (infant car seat) for free now by providing a 150 SGD deposit! Don’t worry, your deposit is refundable upon the return of Recaro Privia within 3 months (if you do not like it) or trade-in value of $150 when you upgrade your Recaro Privia to any Stage 2 Recaro Car seat. What are you waiting for? Come redeem it now!"
