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Early last month, I got into a minor accident. I was at fault. Both cars suffered some external dent, no problem to continue driving. Since it's quite minor and I am on NCD protector, I told the other driver to claim against my insurance. We both went through the usual reporting procedure. I got my car repaired in two days, change one door panel. I paid for my own repair of about 1k. I expect the repair of the other car should be the most about similar amount. The other driver sent his car back to the authorise agent. His damage was a dented front bumper and some plastic parts around the fog light area As it's my fault, I really feel sorry for causing trouble to the other driver, so I had been checking with him constantly. After more than a month, his car is still not repaired yet. He waited 2-3 weeks for the insurance to approve his claim, then waiting for parts to arrive (VW MPV), and still waiting. From my past experience few years ago of claiming against others for minor accident, the most was about a week, including insurance survey and repair. Is there change in insurance claim procedure? Anyone know why it's taking so long, or is the other driver not doing it correctly?