Search the Community

Hi all, I wish to highlight my plights of being 2 times unlucky when I used the vPost services for items purchased from Amazon.com and had the items shipped to my vPost USA address. The stories goes like this... Prior to my 1st order on Amazon.com on 11 Oct 2011, I have updated my vPost account online to my latest mailing address and has also done my due diligence to ensure that my vPost USA address has been duly updated as well. I then proceeded to place my order with Amazon.com and the item was received at the vPost USA facility on 14 Oct 2011. Subsequently, I've proceeded to submit (Via email) my sales invoice (From Amazon.com) to vPost USA for them to process so that the delivery invoice can be generated by vPost for me to make payment before my item can be released and delivered. On 18 Oct 2011, I've received the invoice for me to make payment for my package (VS114811284US) which I've paid up in full on the same day. After making the above payment, I did not receive any updates until 20 Oct 2011 to inform me that the shipment has been sent out from vPost USA as well as confirmation of my payment for the package. On 03 Nov 2011, after remembering that I'm expecting the above mentioned package and after waiting for it for so long, I've written in an enquiry via the vPost on-line portal and has received an email reply with CASE ID #101964. I've also followed up with vPost by making a telephone call on the same day and spoke with a lady called Salas who has tracked down my parcel and informed me that there was an attempted delivery made to my old mailing address on 23 Oct 2011. I've informed Salas that I've logged onto my vPost account before making my order and question why their system did not capture the updated information, which she is unable to answer, only to offer her apology and then she took down my new mailing address and arranged for a re-delivery on 05 Nov 2011 (Sat) between 9am to 1pm. As I was busy on 05 Nov 2011, I've made arrangement for my mum to make herself available for the day to receive the package and she had to cancel all her appointments for the day just to sign for the package. Alas, 1pm came and went and there was no sign of any delivery by vPost on 05 Nov 2011 and I'd tried to call the vPost 1605 but to no avail as the hotline was closed. My mum has wasted her day due to vPost's failure to deliver on their service. On 07 Nov 2011, I called the vPost hotline again to check on the delivery status and was informed that there was a delivery made but a further check revealed that the vPost delivery personnel has sent the package to my old mailing address again! The call was then transferred to Rob (Robin), the Customer Service Manager with vPost and after some investigation on his end, admitted that the glitch was due to their system not capturing my updated information on their system again and Robin has admitted again that there's a problem with their IT system. After all the saga above, I've received my long overdue parcel on 09 Nov 2011 at the correct mailing address. On 28 Oct 2011, I've placed another order with Amazon.com for another item (VS114958466US - OBJ9967) and used vPost USA service again as there's no choice but to do so as the merchant does not ship out to Singapore and unfortunately, vPost has fumbled on this shipment as well as I've only received an email update on 03 Nov 2011 to inform me that the shipment has arrived at their vPost USA facility and there have been no updates since. I called Rob (Robin) again to check on this shipment and to enquire why the invoice has not been generated and till now, there have been no resolution and I think this coming from Singapore's premier postal service, is unacceptable to say the least. It has been more than 2 weeks since my latest parcel has been sent and reached the USA facility but I'm at a lost as to when I will receive the item. The above has shown that vPost has to seriously look into their level of service and to improve on their IT system, customer service as well as getting their delivery acts together. Ok until today, no one from vPost has contacted me as I reckon besides Rob, there are no more senior managers above him or that no one wants or bothers to call me back to resolve the case. As Christmas is approaching fast, I seriously wonder if my parcel will reach me in time for me to give it to my niece as her present. Anyone here knows of any vPost contacts which I can channel my complaint to as calling their 1605 number and speaking with the agents and then being passed back to Rob does nothing for me! Thanks in advance. Very frustrated, Moooooooo

A 35-year-old man has been arrested in connection with an hour-long blackout at the Marina Bay Sands (MBS) casino last Wednesday. It

So many people chasing the money here and whining....tot I would like to share something I believe in..... ‎6 PRINCIPLES OF LIFE 1. No point using limited life to chase unlimited money. 2. No point earning so much money you cannot live to spend it. ... 3. Money is not yours until you spend it. 4. When you are young, you use your health to chase your wealth; when you are old, you use your wealth to buy back your health. The difference is that it is too late. 5. How happy a man is does not depend on how much he has but how little he needs. 6. No point working so hard to provide for the people you have no time to spend with. Remember this: We come into this world with nothing, And we leave this world with nothing! Here is the proof that you don't have to have money to be happy :)

I originate from a neighboring country and have many years of first-hand experience living in Singapore and in my country. I observe Singaporeans' sentiments on this general election with interest and put forward my thoughts - food for thought for you perhaps. Singaporeans have lots of genuine issues to be unhappy about. Housing prices too high for newly-weds, high and rising cost of living, high cost of medical care, pressure-cooker education system and working life, high ministerial salaries, arrogant PAP politicians who don't care about the mid and lower income groups, large influx of immigrants, etc. Let me describe some of the electoral issues people in my country are unhappy about. Housing prices too high for newly-weds, high and rising cost of living, high cost of private medical care (public medical care cheap but dubious doctors), high income ministers but dubious sources of wealth, arrogant incumbent party politicians who don't care about the mid and lower income groups, large influx of immigrants (mostly unskilled labourers and many are illegals) And Also High rate of crime, rampant and systemic corruption and abuse of power, state sponsored racism and intolerance, still many people living in poverty, poor public transport in the major cities and non-existent public transport outside major cities, widespread environmental damage, education system that produces poorly skilled graduates unattractive to employers, economy losing out FDI to countries below and above it in the value chain, cash for votes, etc. You can see that people in my country share many of the grouses that Singaporeans have but we have a lot other major grouses that Singaporeans do not have! The PAP is not perfect but they have produced a society that is by and large a good place to live, work and raise a family. It is not surprising large numbers of educated and skilled foreigners, with plenty of choices, choose to move to Singapore. PAP should be recognised for their good work done over the years with your votes. Like all the good and bad inherent in any spouse, the PAP's strengths and weaknesses come as a package. Compared to incumbent parties in neighboring countries, the PAP has far more strengths than weaknesses. Foreigners can appreciate the good in Singapore because life in their countries are worse off. However Singaporeans have taken for granted their security, prosperity, an efficient, clean government and excellent economic and educational opportunities open to all citizens. Singaporeans assume these are a given, something that will naturally be there in Singapore. I beg to differ. Even though past elections have only produced a handful of opposition seats, if enough unhappy people vote for the opposition this time, you might just kick out the ruling party to your surprise. Then in the years to come, only at a time of loss will Singaporeans find out what bliss they had.