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I have been driving my brand new XC40 R Design since August 2021. My writing this topic is to share my experience and the same time to provide alert to those who are considering purchasing particular brand. It all seemed fair and lovely in the beginning. After driving the car for some time, wrote to VCC (Volvo Car Corporation) international in Novemeber 2021 on some feedback. I won't waste time on those details as it's not my main intend here. VCC, although my feedback was something only the manufacturer can address, refered to Volvo Singapore. That was puzzling because local distributors will not have such control on the feedback i wrote to Volvo about. I was tagged to a particular technician/advisor. Since then, things have gone from sour to disgusting ever since then. I am not blaming the advisor for this because for all we know, he could be overwhelmed. But my point here is, after sales standard, for purchasing a brand new car. It has been nothing short of disappointment. My latest experince was, i was involved in a particular road rage incident where while i was exiting a carpark where cars were parked on one side of the entrance/exit, and on coming car drove straight towards my car, against the traffic flow. He stopped and did not move, i waited to see his reaction. Eventually raised my hand to show i have right of way. He showed middle finger and reversed out. I was pissed and signed to him what's his problem. Next thing i know, he drives aggressively forward, stops his car and refuses to move. And i can't go around him either because of the cars parked illegally along the road. My wife started to panick saying don't get out of the car and i didn't want to upset her. Once one of the car drove off on my left, i overtook this moron and wished him best of luck for his attitude and drove off not wanting to aggrevate the situation. Now here's my disappointing pain point. When i wanted to download the video to see how best i should take the incident foward, (wasnt intending to post on social media at that point ya), the clip had some issues. After downloading the video on my phone, it does not play. So i tried downloading the video from the SD card. Here's the show stopper, the particular video clip is no longer in the SD Card. And the downloaded version does not play on my phone or any other video players either. So I reached out to the advisor since 28th March and he has not provided an amicable solution and neither has he replied to my messages since my last one sent on 4th April. There's no follow ups to date. And the best part, the Car Cam is a Volvo product with its logo. Now, anyone ever faced similar such substandard after service in Volvo or in particular Wearnes? I had similar poor experince when i was driving my RR Evoque. But from some feedback, i gathered Volvo had much better service standards even though it was under Wearnes. But with my latest experince, it seems like no matter which product an entity represents, the substandard services always precede thier reputation. Please do share you experinces if any, only constructive ones to enlighten other followers here. Thank you.