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Posting on behalf of a fellow driver encountering a bad experience with PPS company. Fellow forummers, appreciate you for taking your precious time to read this post. Have posted pics as evidence for the claims. Note: This is a very long post!! Just want to share this awful and terrible experience of mine. My dad decided to do Paint Protection System (PPS) for his car hence I researched about various companies on before deciding on one. Settled with a company which name starts with G, which has loads of awards. Before I went there, the owner-operator was very patient and friendly in answering my questions. The PPS was done recently on 3rd September 2016 and till date around 2 weeks had passed. Throughout this 2 weeks, we only washed the car twice, first wash was 1 week after doing the pps and second one was on Thursday night. I found out that the front bumper was not coated because there were no usual effects of PPS seen on that paint area and upon close inspection, minor scratches and minor swirl marks at 4 door handles were clearly visible and not removed. Thus I texted him to inform him about this issue. Then there comes some messages that were deemed offensive to me. The Conversation goes like that: Owner-operator told us to go back to take a look and that the door handle have been coated. I know it has been coated but why were the swirls marks and scratches not removed in the first place? Did they just blindly coat the area without removing those? Prolly yes. Asked them what if still unable to rectify their issue despite going down, he said if harsh scratches who able to remove but clearly, the swirl marks and scratches are not really harsh. And FYI, I’ve engaged another detailer to remove it already. Moving on, he offered to respray for free too. So at this point, clearly I wouldn’t want to respray just those small parts because I’m afraid there will be two-toned colour. Hence, I made this casual remark of rather refund portion of the money than to waste the money on respraying. Here comes the most offensive part to me, he said “job was done properly blah blah” and at the last sentence of the message, he said “End of the day, the motive is obvious” I was like hello?? What for would we impose scratches for nothing and go back to ur side to claim for a refund? Do you think we would stoop down to that level?? Seriously!! This is the way he treat his customers im impressed. Continuing the convo, he said that the price I paid was discounted too and that my car was a one year old car with lots of defects. He offered the discount without me mentioning in the first place and now he want to blame me for it? Discounted price does not mean discounted job, if that’s the case, I would rather pay the non-discounted price or patronise another shop. Furthermore, if the car is only one year old yet they are unable to solve how they are going to solve issues on much older cars? Im nt sure. So my dad brought the car back for rectification yesterday but not much work was done except for coating the front bumper. But as for the swirl marks on the door handles, they seemed untouched, except for the driver’s door but scratches still visible. Texted the owner-operator about this, received no reply. And told them I would like a partial refund. Until this morning I received a message from another number saying that they are able to refund me $60. Only a mere $60 for so much trouble of going down again yet unable to solve the issue etc. Furthermore, so troublesome to get the refund of $60. Decided to do away with it. Really regretted choosing them and have to deal with such bad attitude and poor customer service by the owner-operator. We removed the warranty label on the car and won’t bother going back to their shop anymore. Thanks for reading this incredibly long message and my motive here is just to share my negative experience to fellow forumers. Have a nice day ahead peeps.