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AXA launches the first motor claims iPhone application in Singapore. SmartClaims app guides motorists on recording and submitting accident details. A claims experience can be stressful for a motorist especially when they are not aware of the claims reporting procedure. The number of claims has been rising in Singapore. AXA Insurance Singapore processed more than 13,000 private motor claims in 2009 vs more than 11,000 in 2008. AXA is committed to provide more support to their customers in the claims procedure using the iPhone. As the 3rd top motor insurer in Singapore, AXA's app stand to benefit a significant portion of motorists. AXA Group developed the app for several countries including France, England, Spain and Singapore. Singapore is the first in Asia to launch the app. Other AXA entities in Asia, such as Malaysia, are planning to launch this initiative in the near future. SmartClaims is an easy-to-use app that guides users in the motor accident reporting procedure. Users are able to create multiple vehicle profiles, record & submit accident details to preferred AXA Premium Workshops, and get further support instantly in a few taps. Some of the key features include a GPS map displaying all AXA Premium Workshops, capturing photos of the accident scene and vehicle, and direct access to emergency assistance such as AXA's 24-hour towing service. The number of iPhone holders in Singapore is set to grow past the 1-million mark with the upcoming release of the new iPhone 4. "We are committed to making accident assistance accessible to our customers using innovative channels. The iPhone is the perfect medium to provide an on-the-spot guide," said Alain Adiceom, CEO of AXA Insurance Singapore. "Using the app, the claimant is certain not to miss recording of any important detail," said Lucy Loh, Head of Claims for AXA Insurance Singapore. SmartClaims app guides the claimant to record important information at the accident scene and send it instantly to the selected workshop before visiting them. Furthermore, motorists are able to send accident details for windscreen damage as well using the app. AXA's Premium Workshops will continue to support customers by e-filing the accident report to the General Insurance Association (GIA) as normal. As per the Motor Claims Framework released by GIA, motorists are required to report their accident to the insurer within 24 hours or the next working day via the authorised workshops/reporting centres. SmartClaims app is available for free download on the Apple App Store in Singapore. More information on the app can be found at AXA's website at www.axa.com.sg. Download the SmartClaims app now at the app store or click here. - Using SmartClaims is as easy as 1-2-3: - Pre-set all your AXA Motor policies under 'My Profile' function. - Record all necessary accident details as per the Claims Procedure under 'My Claims' function. - Get further assistance, if required, under 'My Support' function. Otherwise, make your way to your selected workshop for final checks of your accident vehicle. - Check out all the useful features in the app: - Locate the nearest AXA Premium Workshop or Glass Repairer by GPS - Access AXA 24-hour hotline for towing services & further advice on the accident - Take photos of the accident scene & damages - Record 3rd party & witness details - Submit all accident details to your selected AXA Premium Workshop instantly - Get easy access to all Emergency numbers - Contact AXA or your agent for further assistance