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Dear forumers, here is my situation.. I've been a loyal pacnet subscriber for close to 10 years and have been renewing my contract with them but somehow each time when i was looking at for hot promotions, they always seem to have lousiest ones, despite that thinking it is inconvenient to switch ISP, i decided to stay with them. However, i've decided to make a switch to another ISP after looking at so much better promotions and deals offered by their competitors. I called them up to terminate and to my horror i have to pay a termination fee of $42.75 even when i am not longer under any contract and to make it worse, they need a notice period of 1 month (wah lao, they think tender resignation ah, so inefficient!). And so i call up the other ISP to check whether it is a industry norm that they need such a long time to process and whether is there any termination fees outside contract period. When i talked to the other customer service officers they all were puzzled when i asked if there's any termination fees outside contract period and it definitely isn't a norm! Also they only need 7 working days to process termination. So feeling pissed, i decided to send pacnet an email to their "we care" customer services asking nicely for them to expedite my process and also see if they can do anything about the termination fees. After 1 day which is today, they replied to me saying they know that i've been a subscriber since blah blah blah, they have forwarded my request to the relevant department and will be able to shorten the process to 1 week (which i am rather please) but however they are unable to waive the termination fees as they will need to release my DEL number and if they do not release, i will not be able to use to subscribe to other ISP for ADSL using this phone line. <--- I felt they were threatening me that if i don't pay, then i won't be able to get my new connection. So in reply i told them that if they can't waive off the fees, they can actually keep the DEL number if they want because i don't need it for my next internet connection as i have more than 1 line at home and to end it, i told them i may be writing to the media or CASE to seek advice regarding such issues Signed off Disappointed Consumer

as above. PACNET no need to submit their list of ISPs. ODEX has 14days to submit for appeal. Singnet and Starhub users now on fire!