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My bro bought a computer from Harvey Norman's about a year ago and purchased the extended warranty. Recently, his computer broke down and he went on Sunday to Harvey Norman's outset at Funan to make full use of the extended warranty since it was still valid. There, the sales person (I was there) told him to just call the number from monday to Friday and then go to the service centre. No, they do not do the servicing at the outlet, no they cannot let him leave the lap top at the store and fo them to send it to the store on his behalf and no, the service centre is open only from monday to friday. My bro was freaking mad because he was only free on Sunday and he did not mind if there were delays if for example they said something like they can despatch the lapop but there will be delays because they can despatch only on Mondays..... or something. A complaint was lodged to Harvy Norman''s and the only thing the person told him when he replied was "Company's policy". The extended warranty is not cheap and with such poor service, I think I should inform the bros here that while Harvey Norman's products might be good, do not be taken in by their extended warranty in the hope that they will assist you when you need help, because they will not.

Hi all, Who have bought it for their laptop? Just a piece of advice, if your repair is not done to your satisfaction, Please do send a feedback to http://www.harveynorman.com.sg/sitemap/contactus.html Let them know their Sim Lim service repairer can't repair s--t!! My lappie in out so many times for past 3mths and after I bring up the matter to Harvey Norman direct they replaced a new set for me. If you are being directed to Sim Lim Square, avoid at all cost and request to be send to manufacture as these sim lim repairers r craps! Nuff said!!