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Just letting off steam... I know some people had issues with vpost before, but I didn't... until now that is. I purchased a Garmin GPS and Friction mount from Amazon UK. Got Vpost to redirect them to me. For some reason, Amazon decided to split the order up. In the end, the GPS was delivered to Vpost UK address first and the friction mount was delivered on the next day. Guess what? Vpost delivered the friction mount to me but not the GPS. The courier slip from Amazon UK was very clear... 1 item, the friction mount. The invoice I sent to vpost was also very clear - 2 items, friction mount and GPS. Yet Vpost Europe can combine the description and send one item to me. I even suspect foulplay as they sent the cheaper item which was delivered to their UK address later than the GPS, which was delivered earlier. When I asked vpost, they can't locate the GPS. The CS staff isn't very well trained I figure and I lost my cool at her... the 1st time I did on the phone with a CS staff as far as I can recall. She kept asking me for a different order number for the GPS and I kept saying there isn't as the order number was meant for both items. She kept defending vpost saying they don't check the items delivered. In the end I wrote to Amazon asking if they know to whom did they deliver the GPS to. Guess what? Without even asking more questions, they apologise and say they will send me a replacement!! Wow... can you believe that??!! A 120+ quid GPS replaced just like that... I then called Vpost and spoke to the same CS staff... I wanted to highlight this and make sure they keep a look out. I also asked her if Vpost will charge me delivery for this mess... Guess what? Yes they will... It'll probably cost them S$30+ and I will pay but this will be last time I use them. Sheesh... so much for the GEMS campaign... I guess this campaign doesn't apply to gahmen-related companies. Anyone know how I can escalate this? Their cs email will just be sent to the usual bunch of people.