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https://www.straitstimes.com/singapore/broadband-provider-whizcomms-server-breached-by-third-party-customers-information-stolen UPDATED 9 MINS AGO SINGAPORE – Broadband service provider WhizComms notified customers on Wednesday that its Web server had been breached, resulting in a third party stealing their personal information. In an e-mail seen by The Straits Times, the firm said that the data breach affected some customers only, with those affected receiving it. The third party who accessed the firm’s Web server had downloaded scanned images of customers’ personal information, including their NRICs, work permits and tenancy agreements. There was no indication that contact and payment information had been stolen, although the e-mail warned affected customers to look out for any suspicious activities that used their identities. “With scam calls and fraudulent activities already on the rise, we recommend that you continue to be vigilant, especially for any potential signs of identity fraud,” the e-mail added. WhizComms markets itself as having the cheapest 1 Gbps (gigabit per second) plan, which it offers at $32.40 per month for a 24-month contract. Its broadband service is powered by Singtel. It did not disclose the number of people affected, nor did it say when it first detected the breach. It said that the unauthorised access had already been contained, and it is working with the police, the Personal Data Protection Commission (PDPC) and the Infocomm Media Development Authority. It added that it was strengthening its safeguards to prevent a reoccurrence of such incidents. The Straits Times has contacted WhizComms for more information. Meanwhile, a PDPC spokesman said the commission has been notified of the incident and is investigating. -
Liddat also can? Hahahaha If I am a satisfy customer, I would also shake my head, so that one less people to join the queue during my future visits. 🤪 Source: https://mustsharenews.com/customer-restaurant-review/ These days, people often turn to online reviews to gauge the quality of a restaurant’s offerings. However, one girl in Malaysia used a more straightforward method. In a TikTok video, she had typed a question into her phone asking if the eatery’s food was delicious. She then showed the note to a diner in the restaurant through a glass window, asking him for his opinion. Seeing her question, he humorously shook his head, indicating that the food was not good. The clip shows the girl outside the restaurant with a group of friends, presumably waiting to be seated. In her ‘Notes’ app, she had typed out “Is this restaurant good?” in Chinese. She then waved to two customers sitting beside the window of the restaurant. When she caught their attention, she raised her phone against the window to show them the question. After some initial confusion, the male customer eventually shook his head and even furrowed his brows to show his disappointment. Following his non-verbal show of disapproval, the group burst into laughter. At the time of writing, the video has garnered over 70,000 likes, with many netizens finding the scene amusing. Several netizens applauded the customer for his truly “honest review”. -
Elderly man arrested after using hammer to hit passing vehicles https://www.channelnewsasia.com/news/singapore/police-arrest-elderly-man-hammer-hit-vehicles-bedok-north-road-12132054 Is this the same guy?
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https://www.youtube.com/watch?v=N3N8MS8Gffg The terrifying footage shows that a man drove into an Automobile 4S Store in Beijing frantically and smashed around, crushing many equipment in the store on March 11, 2016. The man, surnamed Bai, bought a car in the store in July, 2015, but was unsatisfied with the product as well as the store’s service. He sued the store in February, 2016 after they had a dispute on how much refund should be returned. Eventually, the lawsuit was withdrawn. The salesman said this car attack came “without warning”, and they were “totally unprepared”. However, Bai had another story to tell. He said that his family was threatened as they were asked to drop the lawsuit. “The store threatened to find ten men to do something to my wife!” said Mr. Bai angrily. “I called before I came. I didn’t want to hurt anyone.” He said. The store manager responded to this, saying that “Our salesman does not have any contact information of Mr. Bai’s wife.” -
Anyone know for certain if Lufthansa has a Customer Relations office in Orchard Rd or anywhere else in Singapore. My missus has been phoning and emailing all day but the phone gets redirected to somewhere else and the email bounces.
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https://drive.google.com/open?id=1aYoepzZbtH-tX8zn2BGt5HW5-Qxt3vr_ https://drive.google.com/open?id=1aYoepzZbtH-tX8zn2BGt5HW5-Qxt3vr_ Who do you think is right? The limousine driver (Kevin) or the passenger (Mr Lee) seem to me that it is a free limousine service offered by banks (DBS Asia Treasure, OCBC Voyage etc). Honestly, don't understand why is it that the passenger can get so worked up. By the way, the driver got fired by Wolero (I heard).
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Boss of Kaki Bukit garage, 60, arrested after allegedly hitting customer's head with hammerA 60-year-old man was arrested after a dispute involving him and a customer broke out in a car garage at 1 Kaki Bukit Avenue 6 on Sep 27. Responding to a Stomp query, the police said that they received a call for assistance at 3.49pm that day. "A 60-year-old man was subsequently arrested for voluntarily causing hurt by dangerous weapons or means and criminal intimidation," added a police spokesman. A video of the incident that was posted on Facebook last Thursday (Oct 4) shows the two men in an altercation. The video shows both guys standing in front of a Toyota, whose front bonnet was held open by the older guy in a blue shirt. He is believed to be the boss of the car garage. He is seen suddenly letting go of the bonnet, causing it to slam on the younger's guy hands. The pair then started getting into a fight, with the older man waving a hammer in his hand. They also started pushing each other around The older man can be seen wielding his hammer about. On the other hand, the younger guy started shouting, "Come on!" multiple times with his arms outstretched. He also used his chest to repeatedly shove his opponent, despite the latter pushing him away. Even though other people at the scene tried to intervene, the two of them continued tussling. Lianhe Wanbao contacted the bespectacled man in the video, whom they identified as 43-year-old Mr Liu. He said that he had previously recommended the garage to a car driver that was involved in an accident. However, the two parties cancelled their collaboration as they could not come to an agreement about the commission. Prior to the fight, Mr Liu had gotten into an accident and sent his car to the garage. He said that the car garage's boss, however, detained his car and asked him to return his commission of $8,000 instead. Mr Liu believes that the boss was still upset with him for not bringing in business for the garage following the cancelled collaboration. He added: "That day, I went to the garage with a friend to collect my car. The boss insisted that I return the money, even threatening to hit my car with a hammer if I did not do so. "During our argument, he used the wooden end of the hammer to hit me on the back of my head. I called the police afterwards. "Because my head was in pain from being hit, I went to Sengkang Community Hospital, where I was hospitalised and placed under observation for one day." When contacted by Wanbao, the car garage's boss emphasised that he had no intention of injuring the other party. According to him, he went to see a doctor after being shoved over 10 times by Mr Liu and had to rest for three days. He also said that he had to rush to Hong Kong on Saturday (Oct 6) and would go to the police station to assist in investigations upon returning on Thursday (Oct 11). Police investigations are ongoing
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read in asiaone.com.sg that a customer sent his car for repairs. when collecting the car next day, there is a 47 km increase in mileage. Customer suspects that his car is being used by the workshop for personal errands. the workshop deny any wrong doings. Guys, do take note of your mileage when collecting the car.
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SIA ordered to pay customer S$735 for downgrading ticket class An Indian consumer protection council has ordered the airline to compensate the customer for causing him “mental agony and hardship” by downgrading him from business to economy class without prior notification. File photo of a Singapore Airlines plane. (Photo: AFP/Miguel Medina) SINGAPORE: Singapore Airlines (SIA) has been ordered by an Indian consumer protection council to compensate a businessman 35,000 rupees (S$735) for downgrading his ticket from business class to economy without prior notice. According to a report in New Indian Express, the businessman, Mr GVK Reddy, had flown on flight SQ528 from Singapore to Chennai on Apr 19, 2011. However, he was told at the check-in counter that his business-class seat had been downgraded to economy class. As compensation, the airline gave him a S$600 voucher – the difference in the classes’ ticket price. Mr Reddy protested but had no choice but to take the seat offered by the airline, the report said. He later filed a legal notice with the airline seeking compensation of more than S$104,000 for costs including damages, deficiency of service, and causing him mental agony and pain. In a written reply, SIA argued that Mr Reddy was the last person to make a booking for a business class seat and was also the last to arrive for check-in, by which time, the business-class tickets were overbooked. The ticket conditions also make it clear to passengers that they may not be able to travel in their chosen class due to overbooking, the report quoted the airline as saying. The District Consumer Disputes Redressal Forum of South Chennai noted that the downgrade, without prior notification, “clearly amounted to a deficiency in service”, the report said. It ordered SIA to pay the customer 30,000 rupees (S$630) as compensation for mental agony and hardship, and to pay 5,000 rupees (S$105) for the cost of the proceedings within six weeks, the report said. wow want to seek 104k...hahahhha..laugh die me!!! mental agony and hardship...WTF
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Not sure if there was a recent discussion on this. Which is the most customer friendly new car dealer/showroom you have visited? Did that good experience sway you to buy yr ride? Since I am hunting for a new ride, the better ones I have come across are Chevrolet, C&C (Citroen ) and BM (Toyota).
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This is serious! Full customer name and outstanding amount revealed by staff working for Autoplus Pte Ltd on facebook! Anyone customer of Autoplus Pte Ltd?
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Customer jailed for threatening to stab mechanic in neck with penknife http://singaporeseen.stomp.com.sg/singapor...k-with-penknife Scary...
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i m trying to check the expiry of my vivo carpark points. tried searching the internet but can only locate its email query form, and not the phone number. may i know if any of you out there know the contact number? tia
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Has anyone ever call their hotline? I have been calling them to ask for some info about my policy to always gets looped in automated voice or even if manage to get through, nobody pick up..... :angry:
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Some months back I bought four V12 tires from Hankook's Kaki Bukit outlet. Today I went back there for tyre rotation. For straight forward front to back/back to front rotation, they charge $15. However as my tires wear on the inner edge (especially the front), I requested that the front tires be swop to the opposite side and place at the rear, and the back tires moved to the front (no swop). This is to even out the wear so that the tires last. Obviously I am aware that two of my tires need to be removed from and remounted on the wheels and that involves extra work and cost. The staff at Kaki Bukit tried to discourage me giving reasons that the side wall is susceptible to damage if removed from the wheel. I do not accept the reason and insist on my way. Now they quoted me an extra $40 to do that on top of the $15 originally chargeable. As I felt that this is is way too expensive (I have done rotation in this manner before at a much cheaper rate elsewhere) but because since the tires were bought from them and I am already there, I tired negotiating for a lower charge. They insisted that that is their rate and will not barge. I suggested that they speak with their boss but only to get the reply that Robert is traveling. Since they refuse to pick up the phone to call their head office, I decided to call their Hotline instead. The hotline leads to the main outlet at Woodlands. At the other end of the line, is the sound of a Malay man who spoke english. I describe to him my issue and ask for a cheaper rate but he insisted on his rate and instead told me to go elsewhere. I was mad hearing that and ask for his name because I find that is very rude to come from a customer service hotline. He ignored me and hung up on me. On hearing my conversation, the Kaki Bukit staff (a PRC girl) agreed that her colleague's attitude was poor but stop short of an apology. I left the shop fuming, not because they refuse to give me a cheaper rate but because of the extremely bad service attitude from the hotline. Robert, if you are reading this post, I want to say I am utterly disappointed with Hankook's poor service attitude. You can insist on your charges but it is also a customer's right to bargain. If no agreement, at most I walk out. But to have your customer service staff telling me to take the business elsewhere when I have brought the business to you, is downright rude and unacceptable. Not forgetting that he refuse to divulge his name when I ask for it and he hung up the phone on me. Hankook has a good product but with such service attitude, I won't buy Hankook again.
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http://youtube/yRw8fUzNMEM
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http://singaporeseen.stomp.com.sg/stomp/sg...t_think_so.html This stomper feels that customer is always right and rebutt on NTUC fairprice on " Customer is not always right " I will support on NTUC stand that customers is not always right. What you guys think ??
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I was following this thread since it began... till now car still not out yet... Started here: Another forummer posted this before owner posted on forum Continues here: VAGSG Community Latest: http://singaporeseen.stomp.com.sg/stomp/sg...s_sent_for.html & http://www.vagsg.com/forums/showthread.php...503&page=25
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Saw this in another forum. What would you do if you are the customer? Abt 2 weeks ago i sent my GTI in for some minor repairs. a few hours later the service advisor called me up to tell me the mechanic crashed my car while test driving... the driver was hospitalised with chest pains but thankfully he was alright and discharged later on. but my poor car was impounded by the TP and only released earlier this week. Had never been satisfied with VWS' after sales service and this issue really brought my confidence in them to a new low. Granted, they made it easier for me by loaning me a Scirocco R. But im guessing my car will never be the same again. Had 2 and a half years of accident free experience with it and the dealer had to rob me of her first time...
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The Complaint: The Reply: The link Other reviews Sienfeld had a Soup Nazi. This one sounds like Tea Nazi
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ST Forum Aug 1, 2011 No sale, no customer service RECENTLY, I received a sales call from HSBC promoting a banking product. The moment I said I was not interested, the telemarketer hung up without a word. I was so upset that I called back the number immediately. The same person answered and the moment he recognised my voice and that I was calling to ask for his name, he immediately hung up again. Fifteen minutes later, he called back and, in a friendly tone, claimed he had twice pressed the disconnect button accidentally. I had my doubts as the timing of the disconnection was too much of a coincidence, but I let it pass. Another time, I called ACE Insurance to cancel one of my policies. The person on the line was very friendly in the beginning as he tried to convince me to continue the policy. But after I confirmed my decision to cancel it, his tone changed drastically and he started talking to me impatiently. If a customer says "no" or chooses to discontinue a product, should he be treated with disrespect? I cannot help but think that sales staff nowadays are not being trained properly. Or is it that in today's profit-driven environment, customer service simply does not exist if there are no sales to be made? Cheah Wai Mun (Madam)
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Just wanted to get opinions about customers rights. A colleague shared with me an issue he had with buying a tv. He bought it and found out it was faulty. Then he brought it back to the shop and it was replaced with a new one. As luck would have it, each time some problems cropped up, either with image or sound quality and he went back a couple of times more. In the last trip, he had enough and demanded a refund. The shop tested the TV there and found everything working fine and they think it's likely connection problem on his part. Anyway, they refunded 75% to avoid trouble. He refused and demanded 100% back. The shop also refused saying nothing wrong with the TV and now the TV is no longer brand new. He then threatened to sue and complaint to CASE. In the end, the shop relented and refunded full. He was bragging to me about how consumer power won... but I was thinking... in this case, is the customer always right? Since the TV is indeed working. What do you think?
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We all know the quota is being cut, and will Be the lowest in 2011 n 2012. We also know that the SE are being retrenched, and existing ones are nervous to perform their best. So does this mean that car buyers can finally be king? Like asking for more freebies. Like asking for discounts and special deals, etc. The time has come for car buyers to show who is boss!!! Good luck to future car buyers!
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