Search the Community

My sis drives an Elegance Octavia. A few weeks ago, they sent in their Octavia to Czech Auto for the regular servicing and here's what went wrong: Got a call from Sammo (sp?) and was told that their car met with an accident whilst in the hands of Czech Auto. Upon further probing, my sis was told that the car's windscreen was smashed up. Sammo said that the windscreen was probably hit by a pebble whilst it was being tested. My sis asked the guy who test drove the car after servicing and he said that the car was still in perfect condition when he returned it. Ok. So the windscreen was damaged, Sammo had the cheek to ask my Sis to help him by claiming the damaged under her motor insurance. My sister relented thinking that it would be faster to get the car back as they said that it would take two days to get the windscreen replaced, plus there's no future impact on her insurance premiums. So she agreed and asked for a courtesy car, but they kept on telling her that they were not able to provide her a courtesy car. After much arguing and table banging, they agreed to loan her a van. Gosh! My sister had no choice so she took the van. Two days passed and she got the car back. It drove normal for about one and a half days and then a grinding sound could be heard from the front portion of the car. They again sent it in to Czech Auto and they diagnosed the problem as the wheel bearing being faulty/worn out (1 side). Flabbergasted and fuming, my sister asked that they bear the cost of replacing the faulty bearing. Of course they claimed that it was her fault that the bearing was faulty. They were not even able to tell her upfront how much it would cost for the wheel bearing to be replaced. She had to wait till after several hours before she could find out the cost. I guess it was a tactic to let her cool down first. Anyway, several hours later, they came back to her and quoted her $1,600 for replacing the wheel bearing. And as a gesture of goodwill, they'd bear half the cost and my sister would have to pay the other half. Fuming, my sister took her car to Servotronics, and was told that Czech Auto made a wrong diagnostic; the faulty bearing was on the other side of the car as the one said by Czech Auto. It took about 200 bucks to fix it plus they were able to fix a faulty door lockset which has been faulty for many months, waiting for spare parts arrival at Czech Auto. So be forewarned... Czech Auto the slackers. Please contact me if you want to know more details as to what happened plus perhaps see the tears that were shed. We'll write-off Czech Auto in our list of things existent in this world.