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Showing results for tags 'Apologised'.
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I posted few days ago (6/12/07) on POSB who charges $4.50 for coins deposit by a child who was given a "Piggy Bank" in form of a 'can' by POSB in school so as to encourage him to save. His mother was fuming mad and wrote to the ST Forum page to complain. In today ST Forum (11/12/07) read: "POSB Staff Wrong to Levy Coin-deposit Fee" DBS reply : We are disappointed that we failed Mdm Tan's son when he went to our branch to deposit his saving into his personal POSB account. In conjunction with the Children's Day this year, we produce specially-designed POSBkids Savers coin banks tp encourage our young customers to start saving. When the coin banks are filled up, the children can bring their savings to their favourite POSB branch and deposit the money into their POSBkids saving accounts. No coin-deposit fee is levied for these children. We are sorry that our staff at the branch made a mistake and deducted the amount from his account. We have spoken to Mdm Tan and apologised to her and her son, and have since refunded the fee to his account. At least DSB had clear the air in regards to saving by child. My only hope is that it could be extended to all form of coins saving by the child in regardless of whether the "Piggy Bank" is issued by POSB or not. As well the coins is creditted into the POSBkids account, the coin-deposit levy should be waived.
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