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The luggage over-limit thing can understand but inflight service so CMI meh? From ST Forum: http://www.straitstimes.com/premium/forum-...-times-20121109 90 mins to get hot drink on Qantas - after asking three times Published on Nov 09, 2012 LAST Saturday, I flew home on Qantas from Melbourne with my four-year-old child. I had a single piece of luggage, which exceeded the 23kg individual weight limit, but was within the limit for two. I had no problems about the luggage weight in earlier legs until the Saturday flight. The Qantas ground staff insisted that I pay an overweight charge. When I tried to explain, referring to the flexibility I was given on the earlier flights, he replied that he would charge me for those legs as well if I did not comply. I had to scramble to find another bag to repack, and meet the 23kg limit. Customer service on board the flight was poor too. I asked three times for a cup of hot chocolate for my child at meal time. It came 1 1/2 hours later, when hot chocolate was served to all. As a premium airline, does Qantas not know how to care for the needs of the young? Syndee Yap (Ms)