Toyota Owners please come in!

[Contented]

  On 10/29/2019 at 2:20 AM, fkborneo said:

to future car buyers, i hope you do not find yourselves in the same unenviable position as i do. 

3 months ago, when car prices were low, i made the huge mistake of choosing to go with a toyota under borneo motors, instead of some other make/model. i was told by the SE "sure get - don't need to buy guaranteed". tried looking for top-up call history then but none was available online. i am now committing this/the above to internet history for the benefit of all future buyers. 

in just the past few days, since starting this thread and commenting on a number of others, both here and in mycarforum, i can now say that the SE was wrong and that borneo has a history of asking for top-ups all the time. people have come out the woodwork to say borneo asked for topups in 2017, 2018, 2019 and as recently as just last week and over the past 3 months (me). 

buying a car is alot like investing - there is a strike price that each person considers to be a good entry for them. however, that is only 1 part of the equation - the other part is your executing banker/broker/SE. no point spotting the right price but not being able to execute. in my case, my SEs from all the other car brands could execute (i checked) - only borneo could not deliver. thankfully, like many car owners, this is not my only car and i can afford to wait for the next dip in the cycle.

this was my first time dealing with borneo (as many threads note, their prices/offerings have been uncompetitive for years). this will also be my last time.

TLDR: if you are looking to buy a toyota from borneo, and are wondering about their top up history - it's really bad. u r better off elsewhere. i missed my chance thanks to them. i hope you don't miss yours!

EDIT: i just want to clarify that coe prices have not climbed astronomically since i signed the sales agreement; the difference at signing and some of the bids is just S$4k-6k. so take note that if u choose to buy a toyota/borneo (don't), ur non-guaranteed contract is pretty much contingent on coe prices remaining the same or dropping, with no threshold for increase (unlike other makes/models). this has nothing to do with their profit margins being low; it just means they want to maintain a certain (fat) margin.

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Also remember when coe drop 5k they only drop their price 3k.. when coe up 5k they up 5k.... so when you enter low they have already mark up 1-2k...  worse BM don’t have COE rebate....  just a complacent dealer losing touch with customer..... they can’t go far steadily one....  lol

[akow]

I bot altis in mid- 2015 & also bot toyota infinity shield for extended 5 years warranty plus discounts for service package & parts.

And  hav gone to Borneo for servicing regularly, last service was 80k milleage. 

Recently my car engine mal-function light blink, car jerk. Sent for Borneo check showed ignition coils burned. Each coil cost abt $300. But Borneo refused to honour the 5 years warranty, citing even though I serviced only at Borneo, I did not follow the 10k millage rule for servicing, they penalised me thay my every 12k/13k millage servicing record, hence I have to pay for the cost of ignition coil.

Its useless to have the 5 years warranty. Never bother to servicing at Borneo, outside workshop cheaper.

In fact the CCCS that enforced Singapore competition act stated so long servicing record at outside workshop maintained, dealer like Borneo has to honour warranty.

My case even servicing at Borneo, they use unreasonable reason to force me pay during warrranty.

 

[13177]

  On 11/13/2019 at 11:30 AM, akow said:

I bot altis in mid- 2015 & also bot toyota infinity shield for extended 5 years warranty plus discounts for service package & parts.

And  hav gone to Borneo for servicing regularly, last service was 80k milleage. 

Recently my car engine mal-function light blink, car jerk. Sent for Borneo check showed ignition coils burned. Each coil cost abt $300. But Borneo refused to honour the 5 years warranty, citing even though I serviced only at Borneo, I did not follow the 10k millage rule for servicing, they penalised me thay my every 12k/13k millage servicing record, hence I have to pay for the cost of ignition coil.

Its useless to have the 5 years warranty. Never bother to servicing at Borneo, outside workshop cheaper.

In fact the CCCS that enforced Singapore competition act stated so long servicing record at outside workshop maintained, dealer like Borneo has to honour warranty.

My case even servicing at Borneo, they use unreasonable reason to force me pay during warrranty.

 

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Your car 4 year old, ignition coil already kaput? Any reason why this happened?

[Contented]

  On 11/13/2019 at 11:30 AM, akow said:

I bot altis in mid- 2015 & also bot toyota infinity shield for extended 5 years warranty plus discounts for service package & parts.

And  hav gone to Borneo for servicing regularly, last service was 80k milleage. 

Recently my car engine mal-function light blink, car jerk. Sent for Borneo check showed ignition coils burned. Each coil cost abt $300. But Borneo refused to honour the 5 years warranty, citing even though I serviced only at Borneo, I did not follow the 10k millage rule for servicing, they penalised me thay my every 12k/13k millage servicing record, hence I have to pay for the cost of ignition coil.

Its useless to have the 5 years warranty. Never bother to servicing at Borneo, outside workshop cheaper.

In fact the CCCS that enforced Singapore competition act stated so long servicing record at outside workshop maintained, dealer like Borneo has to honour warranty.

My case even servicing at Borneo, they use unreasonable reason to force me pay during warrranty.

 

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Thanks for sharing... BM really getting from bad to worse... such lousy reason they also can use to trick customer?

[Smieky]

Anyone knows where to install original parking sensor? My camry have side bumper sensors but no front sensors

[merida101]

Reliability & quality of service support at Toyota Svc Ctrs is truly questionable (referenced to my negative experience with the latest Harrier):

1. The Harrier emblem had to be replaced 3x within a year (brand new car). The latest is the 3rd x and despite being assured by Leng Keng that they will give some priority to my case, I have not heard from them in more than 2 mths!

2. When I called the Svc Ctr, I was put on hold for almost 10mins n it could not locate the person handling my case. I am inclined to escalate this matter up to Jasmmine Wong, the MD. But I doubt at that lvl, there wld be time to deal w customers unhappiness or feedback. So I come here....prove me wrong.

3. Besides the frequently defective Harrier Emblem, I also raised to Toyota Svc Ctrs, the Harrier issue of excessive 'road feedback, vibration' of the steering wheel. Despite the obvious fault, both ctrs failed to rectify the issue. I am compelled to live with the 'trembling, shaking, steering wheel'. The ctrs only offered excuses eg..its due to tyre, electronic steering adjustment feature, there is nothing wrong etc.  I hv more than 30yrs driving experience n kn when there is an issue with the car.

4. Toyota Svc Ctrs did nothing to address point 3. I totally agreed that its pointless, n valueless for Borneo Motors to boast of a 5yr warranty when it had no intention to rectify faults (above) raised by customers.

5. The Harrier also "body roll" excessive. I have driven other suvs before. Frankly, Harrier's body roll takes the cake!  If driving comfort is what u want, n u dun wish to get seasick, avoid the Harrier at all cost.

Based on my experience, I would strongly advise potential customers agst being tempted by the "so called" toyota reliability n warranty. That is in the past, as with many other things.

Lastly, for the Harrier, at this price point, there are many other better options. Shop around and dont make the mistake I did.

2 cents worth of viewpoint on 2cents worth of toyota svc quality n reliability, n the Toyota Harrier.

[Contented]

  On 12/4/2019 at 2:11 AM, merida101 said:

Reliability & quality of service support at Toyota Svc Ctrs is truly questionable (referenced to my negative experience with the latest Harrier):

1. The Harrier emblem had to be replaced 3x within a year (brand new car). The latest is the 3rd x and despite being assured by Leng Keng that they will give some priority to my case, I have not heard from them in more than 2 mths!

2. When I called the Svc Ctr, I was put on hold for almost 10mins n it could not locate the person handling my case. I am inclined to escalate this matter up to Jasmmine Wong, the MD. But I doubt at that lvl, there wld be time to deal w customers unhappiness or feedback. So I come here....prove me wrong.

3. Besides the frequently defective Harrier Emblem, I also raised to Toyota Svc Ctrs, the Harrier issue of excessive 'road feedback, vibration' of the steering wheel. Despite the obvious fault, both ctrs failed to rectify the issue. I am compelled to live with the 'trembling, shaking, steering wheel'. The ctrs only offered excuses eg..its due to tyre, electronic steering adjustment feature, there is nothing wrong etc.  I hv more than 30yrs driving experience n kn when there is an issue with the car.

4. Toyota Svc Ctrs did nothing to address point 3. I totally agreed that its pointless, n valueless for Borneo Motors to boast of a 5yr warranty when it had no intention to rectify faults (above) raised by customers.

5. The Harrier also "body roll" excessive. I have driven other suvs before. Frankly, Harrier's body roll takes the cake!  If driving comfort is what u want, n u dun wish to get seasick, avoid the Harrier at all cost.

Based on my experience, I would strongly advise potential customers agst being tempted by the "so called" toyota reliability n warranty. That is in the past, as with many other things.

Lastly, for the Harrier, at this price point, there are many other better options. Shop around and dont make the mistake I did.

2 cents worth of viewpoint on 2cents worth of toyota svc quality n reliability, n the Toyota Harrier.

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To be honest... Toyota quality drop a lot.. worse is BM even worse...  my loyalty to Toyota shaken because of BM lousy customer attitude...  let’s see how long they can run the company this way... 

[allthingscar]

HI All,

 

recently notice a crack in rear tail lights of my Toyota wish. so decide to DIY change myself.

 

made a video to share with you guys. enjoy

 

[Jason1980]

Guys, I am driving a 2014 wish. 5 yrs old car already. I recently have low vibration coming out from the dash. How do i check if it is the engine mount or steering column that is shot and needs repair? Servicing was done at BM the past 5 years, warranty over, looking to go to a reasonable workshop for a check and service.

 

[Ct3833]

  On 12/21/2019 at 4:18 AM, Jason1980 said:

Guys, I am driving a 2014 wish. 5 yrs old car already. I recently have low vibration coming out from the dash. How do i check if it is the engine mount or steering column that is shot and needs repair? Servicing was done at BM the past 5 years, warranty over, looking to go to a reasonable workshop for a check and service.

 

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Could be engine mount, next servicing ask BM to confirm, then go get it replaced at outside workshop.

 

[Beregond]

  On 12/21/2019 at 4:18 AM, Jason1980 said:

Guys, I am driving a 2014 wish. 5 yrs old car already. I recently have low vibration coming out from the dash. How do i check if it is the engine mount or steering column that is shot and needs repair? Servicing was done at BM the past 5 years, warranty over, looking to go to a reasonable workshop for a check and service.

 

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Normally engine mounting mount vibration is only noticeable when your car stop but gear still engage in drive mode. when u are driving u wont notice the vibration.

do a simple test, at stationery poition on the car and shift the gear from P to N test a few time see the vibration react differently, if yes. 99 % engine mount issue.

[Kia7200]

  On 11/13/2019 at 11:30 AM, akow said:

I bot altis in mid- 2015 & also bot toyota infinity shield for extended 5 years warranty plus discounts for service package & parts.

And  hav gone to Borneo for servicing regularly, last service was 80k milleage. 

Recently my car engine mal-function light blink, car jerk. Sent for Borneo check showed ignition coils burned. Each coil cost abt $300. But Borneo refused to honour the 5 years warranty, citing even though I serviced only at Borneo, I did not follow the 10k millage rule for servicing, they penalised me thay my every 12k/13k millage servicing record, hence I have to pay for the cost of ignition coil.

Its useless to have the 5 years warranty. Never bother to servicing at Borneo, outside workshop cheaper.

In fact the CCCS that enforced Singapore competition act stated so long servicing record at outside workshop maintained, dealer like Borneo has to honour warranty.

My case even servicing at Borneo, they use unreasonable reason to force me pay during warrranty.

 

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Not sure whether u r allowed to post this. 

U will offend many ppl here

[Jason1980]

  On 12/21/2019 at 5:26 AM, Ct3833 said:

Could be engine mount, next servicing ask BM to confirm, then go get it replaced at outside workshop.

 

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BM warranty over in Aug, probably will diagnose with Beregond method and change outside.

[ConnorMcLeod]

  On 10/26/2019 at 8:00 AM, Kklee said:

You got to share which phone and software.  So far,  no phone GPS can receive signal underground.   You should go find out how much it cost.  IIRC,  they told me about $150 for mine. 

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Most of the time I use Google map not the built in GPS which often have problem routing. 

Guess some app use accelerometer to supplement GPS and can estimate position when GPS signal is lost temporarily. 

[Mkl22]

  On 11/13/2019 at 11:30 AM, akow said:

I bot altis in mid- 2015 & also bot toyota infinity shield for extended 5 years warranty plus discounts for service package & parts.

And  hav gone to Borneo for servicing regularly, last service was 80k milleage. 

Recently my car engine mal-function light blink, car jerk. Sent for Borneo check showed ignition coils burned. Each coil cost abt $300. But Borneo refused to honour the 5 years warranty, citing even though I serviced only at Borneo, I did not follow the 10k millage rule for servicing, they penalised me thay my every 12k/13k millage servicing record, hence I have to pay for the cost of ignition coil.

Its useless to have the 5 years warranty. Never bother to servicing at Borneo, outside workshop cheaper.

In fact the CCCS that enforced Singapore competition act stated so long servicing record at outside workshop maintained, dealer like Borneo has to honour warranty.

My case even servicing at Borneo, they use unreasonable reason to force me pay during warrranty.

 

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Real crock of crap from Borneo. How does oil change interval have anything to do with ignition coil failure. Totally crap. I would have argued and ask them to issue me a letter stating as such and complain to toyota japan. 
 

which is why I always say warranty  in Singapore is rubbish. However if still under manufacturers warranty you still can fight with the principal and write to them for recourse. 
For local insurance covered extended warranty by workshops, buy at your own risk

Edited January 1, 2020 by Mkl22

[Jason1980]

  On 11/13/2019 at 11:30 AM, akow said:

I bot altis in mid- 2015 & also bot toyota infinity shield for extended 5 years warranty plus discounts for service package & parts.

And  hav gone to Borneo for servicing regularly, last service was 80k milleage. 

Recently my car engine mal-function light blink, car jerk. Sent for Borneo check showed ignition coils burned. Each coil cost abt $300. But Borneo refused to honour the 5 years warranty, citing even though I serviced only at Borneo, I did not follow the 10k millage rule for servicing, they penalised me thay my every 12k/13k millage servicing record, hence I have to pay for the cost of ignition coil.

Its useless to have the 5 years warranty. Never bother to servicing at Borneo, outside workshop cheaper.

In fact the CCCS that enforced Singapore competition act stated so long servicing record at outside workshop maintained, dealer like Borneo has to honour warranty.

My case even servicing at Borneo, they use unreasonable reason to force me pay during warrranty.

 

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Rubbish sia, last time the closed sin ming workshop, then they dragged my appointment end up i serviced at 15K instead of 10K.

[Blindacolyte]

Hi

Might be looking for a used altis soon. 

If anyone can share their trusted mechanic for pre purchase check I will be grateful. Either here or PM. Thanks

[Kklee]

  On 1/1/2020 at 11:06 AM, ConnorMcLeod said:

Most of the time I use Google map not the built in GPS which often have problem routing. 

Guess some app use accelerometer to supplement GPS and can estimate position when GPS signal is lost temporarily. 

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I am looking for such an app. 😎