Malaysia VEP discussion.

[bsswan]

On 8/26/2024 at 2:35 PM, teomingern said:

What you can do is create another TnG account for your wife or friend... transfer the money to that account... when you set up the new account, transfer it back lor... that way you don't have to have a Malaysian bank account? So if your TnG e-wallet balance is RM0, you shouldn't have any issue deleting the account?

TnG just came back to me with this..... transferring my balance to friend/family then terminating and setting new.

Sounds like I'm doing all their work and, in the end, it doesn't fix their own process problem. I had to be honest and tell them I have no family or close friend I would transfer my eWallet to. They still need to fix their own backend for long term - I can wait, I head to JB tomorrow morning but I'm not in a rush to go in again after October.

[Dankoo]

@teomingern not really lor...I called them, they ask my email and immediately I will received a reply email stating they are sorry...pls wait...

 

so far I called 3 times liao...the recent call they say need 2 weeks to de-register my tag..I told them already email the documents since beginning Aug...they told me I called them and escalated only on 15th Aug and the 2 weeks will start on that date! 😭

[hangloose21]

On 8/26/2024 at 11:52 AM, Dark said:

I managed to get TnG to update my profile ID to my NRIC over the weekend, the response was quite fast after I sent in photos of my NRIC and PP.

Can share how you do this?

[Spidey10]

On 8/26/2024 at 4:15 PM, Dankoo said:

@teomingern not really lor...I called them, they ask my email and immediately I will received a reply email stating they are sorry...pls wait...

 

so far I called 3 times liao...the recent call they say need 2 weeks to de-register my tag..I told them already email the documents since beginning Aug...they told me I called them and escalated only on 15th Aug and the 2 weeks will start on that date! 😭

i read here and thinking of my own application I also scared liao....haiiii...

[hangloose21]

On 8/26/2024 at 2:20 PM, boonhat_91 said:

Any estimate how long it take to deregister VEP (secondhand car) after emailing aduan? Or is it see heng suay one

I sent in multiple emails before 20 Jun, then on 27 June Aduan replied asked for documents to proof vehicle sold.

Then finally received link to de-register on 10 July from vepadmin.

[hangloose21]

@Spidey10 

Keep trying, I tried since 2022, then this Oct 1 news, they start to work on my request.

[bsswan]

vepams.jpj.gov.my   just gets better and better;

 

 

I've lost the will to live, or more precisely, ever cross the border ever again. There are many that would prefer that kind of outcome.

[Volvobrick]

On 8/26/2024 at 4:54 PM, bsswan said:

vepams.jpj.gov.my   just gets better and better;

 

 

I've lost the will to live, or more precisely, ever cross the border ever again. There are many that would prefer that kind of outcome.

Just wait for them to u-turn....

[Dark]

On 8/26/2024 at 4:25 PM, hangloose21 said:

Can share how you do this?

There is a Customer Careline link at the bottom of the Edit Profile Info page, fill up the form saying you need to update your NRIC for VEP application.

They will reply back asking you to send a photo of your NRIC (front/back), Passport and eWallet balance to update.

[Spidey10]

On 8/26/2024 at 5:10 PM, Dark said:

There is a Customer Careline link at the bottom of the Edit Profile Info page, fill up the form saying you need to update your NRIC for VEP application.

They will reply back asking you to send a photo of your NRIC (front/back), Passport and eWallet balance to update.

I got this back....going in circles....really a circus...

tomorrow do again...

[hangloose21]

I got the same error before, just wait for them to resend a link in VEP, then you can activate this again.

[hangloose21]

On 8/26/2024 at 4:54 PM, bsswan said:

vepams.jpj.gov.my   just gets better and better;

 

 

I've lost the will to live, or more precisely, ever cross the border ever again. There are many that would prefer that kind of outcome.

I got the same error before, just wait for them to resend a link in VEP, then you can activate this again.

[hangloose21]

On 8/26/2024 at 5:10 PM, Dark said:

There is a Customer Careline link at the bottom of the Edit Profile Info page, fill up the form saying you need to update your NRIC for VEP application.

They will reply back asking you to send a photo of your NRIC (front/back), Passport and eWallet balance to update.

TnG website or app ?

[teomingern]

On 8/26/2024 at 4:54 PM, bsswan said:

vepams.jpj.gov.my   just gets better and better;

 

 

I've lost the will to live, or more precisely, ever cross the border ever again. There are many that would prefer that kind of outcome.

I want to die laughing at your expression... bro that's really tony except it's not funny... it's really screwed up...

[teomingern]

On 8/26/2024 at 3:39 PM, bsswan said:

TnG just came back to me with this..... transferring my balance to friend/family then terminating and setting new.

Sounds like I'm doing all their work and, in the end, it doesn't fix their own process problem. I had to be honest and tell them I have no family or close friend I would transfer my eWallet to. They still need to fix their own backend for long term - I can wait, I head to JB tomorrow morning but I'm not in a rush to go in again after October.

Like ask me better... wah hahaha...

[teomingern]

On 8/26/2024 at 4:15 PM, Dankoo said:

@teomingern not really lor...I called them, they ask my email and immediately I will received a reply email stating they are sorry...pls wait...

 

so far I called 3 times liao...the recent call they say need 2 weeks to de-register my tag..I told them already email the documents since beginning Aug...they told me I called them and escalated only on 15th Aug and the 2 weeks will start on that date! 😭

Ok... at least that's still possible... which number you called? Thanks!

[teomingern]

On 8/26/2024 at 11:52 AM, Dark said:

I managed to get TnG to update my profile ID to my NRIC over the weekend, the response was quite fast after I sent in photos of my NRIC and PP.

Ok I just checked and my TnG also under Passport ID type... so must change right? Just sent in to request for a change... sigh... hope this goes through... as for the VEP still waiting for email reply... tomorrow don't get answer will send email again... and again... until I get a reply to delete my Renew Application...

[Dark]

On 8/26/2024 at 5:20 PM, Spidey10 said:

I got this back....going in circles....really a circus...

tomorrow do again...

I didn't use the online chat, I submitted a request using this form by clicking on the Customer Careline link on my profile info page.