'995' & '999' operators can now initiate live video stream with new system during emergency calls.

[kobayashiGT]

Source: https://mothership.sg/2023/03/police-scdf-video-livestream/

Where helpful, officers at the respective Singapore Police Force (SPF) and Singapore Civil Defence Force (SCDF) operation centres can now choose to initiate a live video stream during '999' or '995' calls.

Callers, from a safe location, will then give the operators consent to activate the live video stream.

This new capability, the Emergency Video System, is jointly developed by the SPF, the SCDF and the Home Team Science and Technology Agency in collaboration with ST Engineering.

How it works

In a media factsheet jointly released by the agencies on Mar. 20, they noted that officers at the operation centres may sometimes face difficulties in understanding the incident situation over an emergency call.

This is especially so for "complex and dynamic situations" in which the caller may be unable to communicate the extent of the situation, the agencies said.

When deemed useful, officers at the operations centres will initiate the activation of the system.

Callers will then receive an SMS with a hyperlink.

After tapping on the hyperlink, the web browser on the caller's mobile phone will be used to stream live footage of the incident.

No installation of mobile applications is required on the caller's phone.

While the live video stream is active, the caller should remain on the '999' or '995' call as this will allow the operation centre officers to communicate verbally with the caller, said the agencies.

The caller's location will also be transmitted by the system to the operation centre.

System will aid in decision-making

According to SPF and SCDF, the link is a one-time link that will expire once tapped on or after a period of time, CNA reported.

Callers may also choose to decline the live video stream request by ignoring the link or end the video stream from their mobile phone, the Home Team agencies said, according to CNA.

"During major emergencies that involve both agencies (e.g. major fires), the same live stream may be shared between the SPF and SCDF Operations Centres", the agencies pointed out in the factsheet.

According to the agencies, the introduction of the Emergency Video System will augment the Home Team's emergency call response and aid in their officers' situational assessment and decision-making.

Quote

"The Emergency Video System will provide SCDF and SPF with an additional means for triaging and sense making, before the arrival of responding officers at the incident location. This will also enable the responding forces in their preparations while en-route to the incident location."

 

[Watwheels]

No place to hide anymore.

[Jamesc]

Good idea!

Help polis I am getting mugged and beaten up.

This is the person please faster catch her.

[Jamesc]

If you can video why contact polis?

Just live stream lah.

 

[Ct3833]

Good idea, some people cant even describe the situation and  location properly when panic, so having video call would help the call center to understand the situation better and faster. Also to help validate the caller to ensure the report is genuine. Hope they will staff up enough to handle the call.

[DOBIEMKZ]

On 3/21/2023 at 9:43 AM, Ct3833 said:

Good idea, some people cant even describe the situation and  location properly when panic, so having video call would help the call center to understand the situation better and faster. Also to help validate the caller to ensure the report is genuine. Hope they will staff up enough to handle the call.

Perhaps in future caller can also share or stream live location to the emergency centre operators, because some people are really lost when asked to provide an address or location.

Edited March 21, 2023 by DOBIEMKZ

[inlinesix]

On 3/21/2023 at 9:50 AM, DOBIEMKZ said:

Perhaps in future caller can also share or stream live location to the emergency centre operators, because some people are really dumb dumb when asked to provide an address or location.

With live streams, officers can see street signs or lamp post numbers.

[kobayashiGT]

A video is more powerful than a thousand words. hahahahaha. 

[Tianmo]

I personally think is a good thing. 

Having called 999 and 995 on many occasions ( both for public and personal assistance), this feature will enable the call center to better understand the situation and pin the location faster. In a case of emergency, it could mean life and death. 

 

[Kb27]

I have a different problem. On OnePlus phone lock screen, my toddler just swipe up, press "Emergency SOS" button, and press "Police 999" and it will call 999.

I was sleeping and wake up to a 999 call, 2 times already. And I still can't turn the stupid Emergency button off. 

[BanCoe]

NPNT ....... MCF style......

[ER-3682]

Good,if got any Road Rage,take Video..see now got People go down & hit others.?

[Jamesc]

Hello TP I see idiot driving recklessly my MIL will switch on handphone and live stream you.

Faster catch ok!

[ER-3682]

TP should be next to do such System...

[inlinesix]

On 3/21/2023 at 10:45 AM, ER-3682 said:

Good,if got any Road Rage,take Video..see now got People go down & hit others.?

Whether got video or not, run if you can.

Don't kay kiang

[DOBIEMKZ]

On 3/21/2023 at 9:53 AM, inlinesix said:

With live streams, officers can see street signs or lamp post numbers.

Hopefully user can choose to blur out some background signboards or addresses for sensitive places. 😁

[inlinesix]

On 3/21/2023 at 10:57 AM, DOBIEMKZ said:

Hopefully user can choose to blur out some background signboards or addresses for sensitive places. 😁

Why need to blur out?

Come on la.  This is emergency le.

[Jamesc]

Help polis I see people fighting.

Come faster the man beating me.

 

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