Oversold tickets? Best way to ruin your holiday plans.

[Windwaver]

https://www.zaobao.com.sg/news/singapore/story20220905-1309900

云顶梦号游轮超额预订 逾百人出游泡汤

“云顶梦号”邮轮出现超额预订的情况，超过百名乘客星期天（9月4日）提着“大包小包”抵达游轮中心后才被告知客房已满，无法上船出海。

一艘原定星期天傍晚时分从新加坡起航的名胜世界邮轮“云顶梦号”出现超额预订的情况，导致大批提前预订的乘客抵达滨海湾游轮中心后无法办手续上船。

《新明日报》记者接获通报后，星期天傍晚6时许到场了解情况。

根据其中一名乘客在办理登船手续柜台附近拍摄的照片，大批公众在等候区等候，有的则仍在排队等候办理手续。受访乘客说，共有超过100名乘客到场后被告知，因超额预订无法登船。

这艘四天三夜的游轮从本地出发，经过马来西亚的巴生到槟城后，再返航回新加坡。

到了晚上7时许，陆续有人推着行李箱等离开滨海湾游轮中心。

其中一名败兴而归的乘客杨先生（43岁，销售员）受访时说，趁两名念小学的女儿放假，打算带她们出海，还为了此趟行程请假，岂料计划却被打乱。“两名女儿也因此大失所望。我打算临时带女儿到新山游玩，但又担心关卡塞车和订不到酒店，因此左右为难。”

庄女士（72岁，家庭主妇）一行八人到场后，才发现预订好的三间房间，有其中一间落空，众人从下午5时许等到晚上8时许，最终不得不离开。

据悉，游轮直到晚上8时许仍未能起航，现场仍有订了票的公众在等候。

名胜世界邮轮证实超卖 受影响者将获全额退款

名胜世界邮轮回复《新明日报》询问时证实，星期天从本地出发的“云顶梦号”出现超额预订情况。

公司感谢自愿更改出游日期的顾客，并强调所有受影响的乘客都会获得全额退款。

发言人说，公司也向受影响乘客提供一次同等级别的免费游轮旅程，但得在明年4月28日前使用。

“我们对乘客造成的不便致歉，也再次感谢顾客的体谅。

[DOBIEMKZ]

  On 9/5/2022 at 8:49 AM, Windwaver said:

https://www.zaobao.com.sg/news/singapore/story20220905-1309900

云顶梦号游轮超额预订 逾百人出游泡汤

“云顶梦号”邮轮出现超额预订的情况，超过百名乘客星期天（9月4日）提着“大包小包”抵达游轮中心后才被告知客房已满，无法上船出海。

一艘原定星期天傍晚时分从新加坡起航的名胜世界邮轮“云顶梦号”出现超额预订的情况，导致大批提前预订的乘客抵达滨海湾游轮中心后无法办手续上船。

《新明日报》记者接获通报后，星期天傍晚6时许到场了解情况。

根据其中一名乘客在办理登船手续柜台附近拍摄的照片，大批公众在等候区等候，有的则仍在排队等候办理手续。受访乘客说，共有超过100名乘客到场后被告知，因超额预订无法登船。

这艘四天三夜的游轮从本地出发，经过马来西亚的巴生到槟城后，再返航回新加坡。

到了晚上7时许，陆续有人推着行李箱等离开滨海湾游轮中心。

其中一名败兴而归的乘客杨先生（43岁，销售员）受访时说，趁两名念小学的女儿放假，打算带她们出海，还为了此趟行程请假，岂料计划却被打乱。“两名女儿也因此大失所望。我打算临时带女儿到新山游玩，但又担心关卡塞车和订不到酒店，因此左右为难。”

庄女士（72岁，家庭主妇）一行八人到场后，才发现预订好的三间房间，有其中一间落空，众人从下午5时许等到晚上8时许，最终不得不离开。

据悉，游轮直到晚上8时许仍未能起航，现场仍有订了票的公众在等候。

名胜世界邮轮证实超卖 受影响者将获全额退款

名胜世界邮轮回复《新明日报》询问时证实，星期天从本地出发的“云顶梦号”出现超额预订情况。

公司感谢自愿更改出游日期的顾客，并强调所有受影响的乘客都会获得全额退款。

发言人说，公司也向受影响乘客提供一次同等级别的免费游轮旅程，但得在明年4月28日前使用。

“我们对乘客造成的不便致歉，也再次感谢顾客的体谅。

Expand  

Seems like those cruise operators in a haste to recoup their losses incurred in the past two years of covid-19 or trying to make up for lost business.

[Jellandross]

I've never been to cruises - is this a cock up? Or do ppl really pack their luggage go there hoping to get on board?

[inlinesix]

In 2017, i kenna overbooked SQ flight.  Bumped from morning to afternoon flight.

SQ gave me 1 hotel room plus free meal.

When I checked in the afternoon, first row seat of A380 top deck economy class.  Cabin luggage was stowed together with Biz class.

At boarding gate, I was greeted by name and brought into the flight like 1st class customer.

SQ👍

[Ct3833]

  On 9/5/2022 at 8:49 AM, Windwaver said:

https://www.zaobao.com.sg/news/singapore/story20220905-1309900

云顶梦号游轮超额预订 逾百人出游泡汤

“云顶梦号”邮轮出现超额预订的情况，超过百名乘客星期天（9月4日）提着“大包小包”抵达游轮中心后才被告知客房已满，无法上船出海。

一艘原定星期天傍晚时分从新加坡起航的名胜世界邮轮“云顶梦号”出现超额预订的情况，导致大批提前预订的乘客抵达滨海湾游轮中心后无法办手续上船。

《新明日报》记者接获通报后，星期天傍晚6时许到场了解情况。

根据其中一名乘客在办理登船手续柜台附近拍摄的照片，大批公众在等候区等候，有的则仍在排队等候办理手续。受访乘客说，共有超过100名乘客到场后被告知，因超额预订无法登船。

这艘四天三夜的游轮从本地出发，经过马来西亚的巴生到槟城后，再返航回新加坡。

到了晚上7时许，陆续有人推着行李箱等离开滨海湾游轮中心。

其中一名败兴而归的乘客杨先生（43岁，销售员）受访时说，趁两名念小学的女儿放假，打算带她们出海，还为了此趟行程请假，岂料计划却被打乱。“两名女儿也因此大失所望。我打算临时带女儿到新山游玩，但又担心关卡塞车和订不到酒店，因此左右为难。”

庄女士（72岁，家庭主妇）一行八人到场后，才发现预订好的三间房间，有其中一间落空，众人从下午5时许等到晚上8时许，最终不得不离开。

据悉，游轮直到晚上8时许仍未能起航，现场仍有订了票的公众在等候。

名胜世界邮轮证实超卖 受影响者将获全额退款

名胜世界邮轮回复《新明日报》询问时证实，星期天从本地出发的“云顶梦号”出现超额预订情况。

公司感谢自愿更改出游日期的顾客，并强调所有受影响的乘客都会获得全额退款。

发言人说，公司也向受影响乘客提供一次同等级别的免费游轮旅程，但得在明年4月28日前使用。

“我们对乘客造成的不便致歉，也再次感谢顾客的体谅。

Expand  

Over sold, my genting shares is still under water🤣🤣

[inlinesix]

  On 9/5/2022 at 9:11 AM, Ct3833 said:

Over sold, my genting shares is still under water🤣🤣

Expand  

I think this boat is under Genting HK

[Benarsenal]

Got English translation?

[Thaiyotakamli]

  On 9/5/2022 at 9:07 AM, inlinesix said:

In 2017, i kenna overbooked SQ flight.  Bumped from morning to afternoon flight.

SQ gave me 1 hotel room plus free meal.

When I checked in the afternoon, first row seat of A380 top deck economy class.  Cabin luggage was stowed together with Biz class.

At boarding gate, I was greeted by name and brought into the flight like 1st class customer.

SQ👍

Expand  

I kena overbooked on cathay and free upgrade to biz class

 

i now keep hoping flight overbook haha

[Windwaver]

  On 9/5/2022 at 9:14 AM, Benarsenal said:

Got English translation?

Expand  

I'll try to post an English version once there is one online, can't find anything for now 

[Vratenza]

  On 9/5/2022 at 8:49 AM, Windwaver said:

https://www.zaobao.com.sg/news/singapore/story20220905-1309900

云顶梦号游轮超额预订 逾百人出游泡汤

“云顶梦号”邮轮出现超额预订的情况，超过百名乘客星期天（9月4日）提着“大包小包”抵达游轮中心后才被告知客房已满，无法上船出海。

一艘原定星期天傍晚时分从新加坡起航的名胜世界邮轮“云顶梦号”出现超额预订的情况，导致大批提前预订的乘客抵达滨海湾游轮中心后无法办手续上船。

《新明日报》记者接获通报后，星期天傍晚6时许到场了解情况。

根据其中一名乘客在办理登船手续柜台附近拍摄的照片，大批公众在等候区等候，有的则仍在排队等候办理手续。受访乘客说，共有超过100名乘客到场后被告知，因超额预订无法登船。

这艘四天三夜的游轮从本地出发，经过马来西亚的巴生到槟城后，再返航回新加坡。

到了晚上7时许，陆续有人推着行李箱等离开滨海湾游轮中心。

其中一名败兴而归的乘客杨先生（43岁，销售员）受访时说，趁两名念小学的女儿放假，打算带她们出海，还为了此趟行程请假，岂料计划却被打乱。“两名女儿也因此大失所望。我打算临时带女儿到新山游玩，但又担心关卡塞车和订不到酒店，因此左右为难。”

庄女士（72岁，家庭主妇）一行八人到场后，才发现预订好的三间房间，有其中一间落空，众人从下午5时许等到晚上8时许，最终不得不离开。

据悉，游轮直到晚上8时许仍未能起航，现场仍有订了票的公众在等候。

名胜世界邮轮证实超卖 受影响者将获全额退款

名胜世界邮轮回复《新明日报》询问时证实，星期天从本地出发的“云顶梦号”出现超额预订情况。

公司感谢自愿更改出游日期的顾客，并强调所有受影响的乘客都会获得全额退款。

发言人说，公司也向受影响乘客提供一次同等级别的免费游轮旅程，但得在明年4月28日前使用。

“我们对乘客造成的不便致歉，也再次感谢顾客的体谅。

Expand  

The article never say how the "overbooking" occured....

Multiple tour agencies booked the same slots which was not reflected in the system real time?

[Lala81]

https://mothership.sg/2022/09/genting-dream-cruise-overbooked/

 

[Windwaver]

  On 9/5/2022 at 9:57 AM, Lala81 said:

https://mothership.sg/2022/09/genting-dream-cruise-overbooked/

 

Expand  

More than 100 holidaymakers were left stranded at the Marina Bay Cruise Centre on Sunday, Sep. 4 as the Genting Dream cruise they had paid good money to book and were scheduled to board was overbooked.

In the end, those holding on to tickets they had bought beforehand had no choice but to go home as they were told the rooms were full and they could not board the ship nor check in at all.

The cruise was scheduled to set sail from Singapore on Sunday evening.

The four-day, three-night cruise was scheduled to pass through Klang and go to Penang, and then return to Singapore.

Genting Dream had set sail from Singapore on June 15, 2022, under its new cruise brand, Resorts World Cruises.

The cruise was formerly operated by Dream Cruises, owned by the company Genting Hong Kong.

Passengers disappointed by experience

A Shin Min Daily News reporter arrived at the cruise centre at 6pm on Sunday evening.

Passengers interviewed said more than 100 passengers who had arrived to embark on their holiday were told they could not board the ship due to overbooking.

The passengers proceeded to leave the cruise centre at about 7pm when they realised they were denied entry.

A 43-year-old father of two girls in primary school said he wanted to bring his family on a vacation at sea this September school holidays but was left sorely disappointed by this major snafu.

He told Shin Min after realising they were not getting on board the ship: "My two daughters were also disappointed. I plan to take them to Johor Bahru instead, but I am worried about traffic jams at the checkpoint and the hotels being fully booked, so I am in a dilemma."

He added that he had to apply for leave in advance just for this trip.

Another woman, 72, said her group of eight found out that one of the three rooms they had reserved was not available.

They waited at the cruise centre from 5pm to 8pm, but gave up and left after that.

The ship reportedly was unable to set sail even at 8pm.

There were still passengers at the cruise centre asking about boarding at that time.

Those affected to be compensated with free cruise

Resorts World Cruises confirmed with the Chinese media that the cruise was overbooked.

The company also said it thanks customers who voluntarily changed their travel dates and stressed that all affected passengers will receive a full refund.

It is understood that Resorts World Cruises had informed passengers before departure about the overbooked situation, and allowed them to voluntarily drop out.

The company also said it is offering affected passengers a free cruise of the same class, but they have until April 28, 2023 to take up the compensation offer.

[Fitvip]

  On 9/5/2022 at 9:24 AM, Thaiyotakamli said:

I kena overbooked on cathay and free upgrade to biz class

 

i now keep hoping flight overbook haha

Expand  

You were lucky that there were biz class available. What if all were fully booked? 

 

RWC is very irresponsible to oversell the tickets. Why did they do it? They were taking their customers for a ride. Boycott them.

Edited September 5, 2022 by Fitvip

[13177]

Don’t understand, why overbooking can happen and passengers can reached the airport and cruise centre and cannot board le? Thought booking should already confirmed?

[Mkl22]

  On 9/5/2022 at 9:11 AM, Ct3833 said:

Over sold, my genting shares is still under water🤣🤣

Expand  

Malaysian company alibaba one. 🤣

[Mkl22]

  On 9/5/2022 at 10:31 AM, Fitvip said:

You were lucky that there were biz class available. What if all were fully booked? 

 

RWC is very irresponsible to oversell the tickets. Why did they do it? They were taking their customers for a ride. Boycott them.

Expand  

Blame the parent company lor. See what happened with genting hk, dream cruise. 

Edited September 5, 2022 by Mkl22

[Tianmo]

Not surprise, and I don't think they did it on purpose. Things like that happens not only to ships, it happen to airlines and hotels quite often. If it never happen to you before, you have not travel enough, or at least understand how the looking system works. 

Anyway, with the easing of covid restrictions, ppl are starting to move ard, hotel ballrooms are fully booked till next year, restaurants are overbooked because of conferences,meetings and walk ins, so prepare for more screw ups like this to happen after a 2 years break. 

Just last week, I already witness 2 restaurants with overbooked lunch crowds. Sibey messy.

 

 

 

 

[Tianmo]

  On 9/5/2022 at 10:31 AM, Fitvip said:

You were lucky that there were biz class available. What if all were fully booked? 

 

RWC is very irresponsible to oversell the tickets. Why did they do it? They were taking their customers for a ride. Boycott them.

Expand  

You sound like you never make mistake in your whole life. 

You think they did it on purpose? Or given a choice they prefer to screw up?

I can imagine how you will react to that poor part time waiter if he serve your food late.