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I got charged for Global SMS by Singtel, and they cannot do anything!

Silverkris

By Silverkris,
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Silverkris

Silverkris

5th Gear

My kid phone number, tagged to me, was charged for over 200+ global SMS to the following numbers:

447937980269
886907444460
886907444429
886907444464

at the following time:

19-Jun-22 11PM to 20-Jun-22 at 10 AM.

This was informed to me after I have sent enquiry to Singtel.

But at that time, My kid was asleep in our room already and definitely not playing with his phone or anything. I also checked his phone for these 200+ messages to no avail.

Unfortunately, Singtel was not able to do anything about it at all. And he definitely do not know anything about these global SMS. Who uses SMS nowadays anyway?

I will be less surprised if it is some form of online purchases, but global SMS?

Anyway, Singtel say they cannot help on this and just ask me to monitor the device messages.

I suspect the SIM data being hacked but they also ignored this.

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Silverkris

Silverkris

5th Gear
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  On 6/30/2022 at 5:03 AM, Inlinefour said:

must be iPhone right?

 

me also paying to ST for years regarding this global sms 🙊🙉🙈

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Yes, but 200++ messages in one night? more like the phone / SIM getting hacked

 

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Windwaver

Windwaver

Turbocharged
  On 6/30/2022 at 4:53 AM, Silverkris said:

My kid phone number, tagged to me, was charged for over 200+ global SMS to the following numbers:

447937980269
886907444460
886907444429
886907444464

at the following time:

19-Jun-22 11PM to 20-Jun-22 at 10 AM.

This was informed to me after I have sent enquiry to Singtel.

But at that time, My kid was asleep in our room already and definitely not playing with his phone or anything. I also checked his phone for these 200+ messages to no avail.

Unfortunately, Singtel was not able to do anything about it at all. And he definitely do not know anything about these global SMS. Who uses SMS nowadays anyway?

I will be less surprised if it is some form of online purchases, but global SMS?

Anyway, Singtel say they cannot help on this and just ask me to monitor the device messages.

I suspect the SIM data being hacked but they also ignored this.

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Get refund and cancel the number.

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DOBIEMKZ

DOBIEMKZ

Turbocharged
  On 6/30/2022 at 4:53 AM, Silverkris said:

My kid phone number, tagged to me, was charged for over 200+ global SMS to the following numbers:

447937980269
886907444460
886907444429
886907444464

at the following time:

19-Jun-22 11PM to 20-Jun-22 at 10 AM.

This was informed to me after I have sent enquiry to Singtel.

But at that time, My kid was asleep in our room already and definitely not playing with his phone or anything. I also checked his phone for these 200+ messages to no avail.

Unfortunately, Singtel was not able to do anything about it at all. And he definitely do not know anything about these global SMS. Who uses SMS nowadays anyway?

I will be less surprised if it is some form of online purchases, but global SMS?

Anyway, Singtel say they cannot help on this and just ask me to monitor the device messages.

I suspect the SIM data being hacked but they also ignored this.

Expand  

That number got spoofed! Lodge a police report and cancel that number fast.

 

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PSP415

PSP415

Supersonic

Best to make a police report for Singtel to take action. 

Not about the number of global smses but there are some genuine cases of other consumers making those smses and trying to pass off as unauthorised. Dunno what numbers though. 

Looks like kena hacked. Best to quickly cancel that number. The hackers also know timespan will be very short for them to do their damage. 

Just sharing. 

Stay safe 

Cheers 

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DOBIEMKZ

DOBIEMKZ

Turbocharged
  On 6/30/2022 at 4:53 AM, Silverkris said:

My kid phone number, tagged to me, was charged for over 200+ global SMS to the following numbers:

447937980269
886907444460
886907444429
886907444464

at the following time:

19-Jun-22 11PM to 20-Jun-22 at 10 AM.

This was informed to me after I have sent enquiry to Singtel.

But at that time, My kid was asleep in our room already and definitely not playing with his phone or anything. I also checked his phone for these 200+ messages to no avail.

Unfortunately, Singtel was not able to do anything about it at all. And he definitely do not know anything about these global SMS. Who uses SMS nowadays anyway?

I will be less surprised if it is some form of online purchases, but global SMS?

Anyway, Singtel say they cannot help on this and just ask me to monitor the device messages.

I suspect the SIM data being hacked but they also ignored this.

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@Silverkris When you go through those messages sent, generally what was the content about?
Maybe from those you can narrow down the issue.

 

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Inlinefour

Inlinefour

Twincharged
  On 6/30/2022 at 5:11 AM, Silverkris said:

Yes, but 200++ messages in one night? more like the phone / SIM getting hacked

 

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mine was charged once daily until I surrendered 

ported over to m1

problem solved 

nothing to do with sim

it is the iPhone 

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Vratenza

Vratenza

Supersonic
  On 6/30/2022 at 7:45 AM, Inlinefour said:

mine was charged once daily until I surrendered 

ported over to m1

problem solved 

nothing to do with sim

it is the iPhone 

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Erm don't make sense leh.. If it is iPhone, shouldn't the solution is to change to Android? 

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Ghgan

Ghgan

6th Gear

iPhone users may be charged by Apple for activation request* sent to Apple Servers (in UK) each time you:
- Turn on/off iMessage function
- Turn on/off FaceTime function
- Insert SIM card into iPhone (each removal/insertion of SIM will trigger request for iMessage)
*Activation request is sent via GlobalSMS @$0.18/sms to Apple Servers; including but not limited to the following UK numbers:-

447937985220
447937985221
447937985222
447937985223
447937985224
447937985225
447937985226
447937985227
447937985228
447937985229
447537410205
447537410225
447537410245
447537410265
447537410285
 
You may refer to Apple Support at https://support.apple.com/en-ph/HT201349 for more details.

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Tkseah

Tkseah

Turbocharged
  On 6/30/2022 at 8:09 AM, Ghgan said:

iPhone users may be charged by Apple for activation request* sent to Apple Servers (in UK) each time you:
- Turn on/off iMessage function
- Turn on/off FaceTime function
- Insert SIM card into iPhone (each removal/insertion of SIM will trigger request for iMessage)
*Activation request is sent via GlobalSMS @$0.18/sms to Apple Servers; including but not limited to the following UK numbers:-

447937985220
447937985221
447937985222
447937985223
447937985224
447937985225
447937985226
447937985227
447937985228
447937985229
447537410205
447537410225
447537410245
447537410265
447537410285
 
You may refer to Apple Support at https://support.apple.com/en-ph/HT201349 for more details.

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This sounds like an iphone behavior.. nothing to do with Singtel or M1..

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