Volvo XC40 and the after service

[RadX]

  On 4/17/2022 at 4:17 AM, Soya said:

10 yrs of boring drive vs 10 yrs of a more enjoyable driving experience w the occasional visit to WS?

I know which I'd rather choose 

 

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Wah… u jus insult the new

owner of MCF say boring… you got ur “chinchao “ acct standby bo?😂😂

[Ganwb79]

From your description I can't tell what is your grouse on the service staff. The car camera issue may be user induced, if you had downloaded the videos and it is no longer on the memory card then what can the SA do to retrieve it? More interested in what manufacturer issue that you wrote directly to V about. 

[Soya]

  On 4/17/2022 at 5:49 AM, RadX said:

Wah… u jus insult the new

owner of MCF say boring… you got ur “chinchao “ acct standby bo?😂😂

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Oppsiee......I repent

Life with toyota is standard living

So there

 

 

 

[Jtsjv]

Reply to mersaylee post:

"The car cam with wowo name on it is some 3rd party China brand slaps with the name. Not a reliable cam. Many owners swap out to more reliable ones.

I'm still using it though just need to check the recordings once in a while to make sure it works. 😁

On the service side...go to volvo polestar singapore club to read on the rantS...the first line staff may be ok but not higher up...

VCC won't entertain email but deflect to AD...even the door lock mechanism fault on certain MY of one model needed LTA to step in to get their attention to rectify...

XC40 is a good model in wowo lineup that has won many awards...just enjoy the ride n care less about the afters ale(space intended to hint bitterness 😁) service so long they take care of it under warranty. Resident Ah Mock, a car nut is into his 2nd XC40 says alot about the car. "

 

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indeed many owners have used other car camera brands.

Just a caution - best to get the power out from the 12v cigarette port to avoid unnecessary warranty complications. And use a car cam battery pack if parking recording is needed, but don't forget to set the charging current setting to the lower one.

Edited April 17, 2022 by Jtsjv

[Becool73]

  On 4/17/2022 at 6:00 AM, Ganwb79 said:

From your description I can't tell what is your grouse on the service staff. The car camera issue may be user induced, if you had downloaded the videos and it is no longer on the memory card then what can the SA do to retrieve it? More interested in what manufacturer issue that you wrote directly to V about. 

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So the main issue is the after sales service, which started from VCC, taiching to Wearnes. The service staff, to date has not followed up on my initial email to VCC, which was routed to him. This excludes the various other issues, which Wearnes keeps citing as "its like that" excuse which one of the forum subscriber has mentioned earlier in this thread as Wearnes standard response to issues they are incapable of handling. What i wrote to VCC was about the noises coming from the engine bay, exceptionally loose steering even at 100km/h and thier auto stop which abruptly keeps stopping the car when trying to reverse park the car. This on occassions almost caused either cyclist to run into my car or other vehicles colliding with me because the car stops even before completly reverseing into the lot. Never had such issues with other Conti Auto stop functions. 

The grouse here is not just the cam failing to do its job, its the standards of how they handle the various issues thats being reported to them and how poorly the staff follows ups on it, in this case, after 2 weeks, there's no response to my messages. When i cross checked with the sales guy, he stated the staff on leave. 

Here's another issue that was not stated in my earlier posts. As i reported about the noises from my engine bay, I wanted to send my car in and the service advisor said i will have to leave the car whole day (pretty standard). But when i asked, if it takes longer to resolve or inspect the issue, will i be issued with a replacement car as i needed the car for my work. He said he can arrange. It took him more than 3 weeks, and after repeated messages from me reminding him about my appointments, i never managed to send my car in to check on the issue i reported. And everytime he confirmd a date for me to send in my car, he would either not bother to message me or completely miss my appointment. Only when i send reminders about my appointments, will he reply after hours stating he couldn't find a replacement car. Even a neighbourhood workshop will provide better follow up and service standards then this experience.  

[Soya]

I used to drive so many different S60, S80 T-loan cars from them that my neighbours thot I was some big shot at the local AD.....lol

 

[Koster]

  On 4/17/2022 at 12:51 AM, MafiaGeek said:

From experience, Wearnes really sucks.  SE everything also say its normal like he never own a car before.

Miraculously, on the dot after 3 years (warranty ends), SE provides a list of items to change 😂

 

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Maybe if u buy extended warranty, the list of items to change will miraculously disappear again. Haha.

[Sp4wn]

  On 4/17/2022 at 12:52 AM, RadX said:

Try asking @Sp4wn for his story on another AD😂😂

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wearnes sounds like heaven compared to SA

[Keromond]

so any installer good in volvo cars....think I want to replace the wowo cam too

[Lethalstrike]

  On 4/17/2022 at 2:36 PM, Becool73 said:

So the main issue is the after sales service, which started from VCC, taiching to Wearnes. The service staff, to date has not followed up on my initial email to VCC, which was routed to him. This excludes the various other issues, which Wearnes keeps citing as "its like that" excuse which one of the forum subscriber has mentioned earlier in this thread as Wearnes standard response to issues they are incapable of handling. What i wrote to VCC was about the noises coming from the engine bay, exceptionally loose steering even at 100km/h and thier auto stop which abruptly keeps stopping the car when trying to reverse park the car. This on occassions almost caused either cyclist to run into my car or other vehicles colliding with me because the car stops even before completly reverseing into the lot. Never had such issues with other Conti Auto stop functions. 

The grouse here is not just the cam failing to do its job, its the standards of how they handle the various issues thats being reported to them and how poorly the staff follows ups on it, in this case, after 2 weeks, there's no response to my messages. When i cross checked with the sales guy, he stated the staff on leave. 

Here's another issue that was not stated in my earlier posts. As i reported about the noises from my engine bay, I wanted to send my car in and the service advisor said i will have to leave the car whole day (pretty standard). But when i asked, if it takes longer to resolve or inspect the issue, will i be issued with a replacement car as i needed the car for my work. He said he can arrange. It took him more than 3 weeks, and after repeated messages from me reminding him about my appointments, i never managed to send my car in to check on the issue i reported. And everytime he confirmd a date for me to send in my car, he would either not bother to message me or completely miss my appointment. Only when i send reminders about my appointments, will he reply after hours stating he couldn't find a replacement car. Even a neighbourhood workshop will provide better follow up and service standards then this experience.  

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Why not just escalate your concerns, especially if your car is still under warranty? If your service advisor is ignoring you, go up to the service executive or service manager. If still cannot, demand to see their aftersales GM. 

Rear auto brake kicking in abruptly and loose steering at 100km/h both doesn't sound normal to me. I've owned a Volvo before and I know Wearnes aftersales, what they are good at and what they are bad at. Sometimes you need to bang the table a bit harder 😁

[mersaylee]

  On 4/18/2022 at 3:25 AM, Lethalstrike said:

Why not just escalate your concerns, especially if your car is still under warranty? If your service advisor is ignoring you, go up to the service executive or service manager. If still cannot, demand to see their aftersales GM. 

Rear auto brake kicking in abruptly and loose steering at 100km/h both doesn't sound normal to me. I've owned a Volvo before and I know Wearnes aftersales, what they are good at and what they are bad at. Sometimes you need to bang the table a bit harder 😁

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Relac relac...it's just a car...😁

[Mkl22]

  On 4/17/2022 at 2:36 PM, Becool73 said:

So the main issue is the after sales service, which started from VCC, taiching to Wearnes. The service staff, to date has not followed up on my initial email to VCC, which was routed to him. This excludes the various other issues, which Wearnes keeps citing as "its like that" excuse which one of the forum subscriber has mentioned earlier in this thread as Wearnes standard response to issues they are incapable of handling. What i wrote to VCC was about the noises coming from the engine bay, exceptionally loose steering even at 100km/h and thier auto stop which abruptly keeps stopping the car when trying to reverse park the car. This on occassions almost caused either cyclist to run into my car or other vehicles colliding with me because the car stops even before completly reverseing into the lot. Never had such issues with other Conti Auto stop functions. 

The grouse here is not just the cam failing to do its job, its the standards of how they handle the various issues thats being reported to them and how poorly the staff follows ups on it, in this case, after 2 weeks, there's no response to my messages. When i cross checked with the sales guy, he stated the staff on leave. 

Here's another issue that was not stated in my earlier posts. As i reported about the noises from my engine bay, I wanted to send my car in and the service advisor said i will have to leave the car whole day (pretty standard). But when i asked, if it takes longer to resolve or inspect the issue, will i be issued with a replacement car as i needed the car for my work. He said he can arrange. It took him more than 3 weeks, and after repeated messages from me reminding him about my appointments, i never managed to send my car in to check on the issue i reported. And everytime he confirmd a date for me to send in my car, he would either not bother to message me or completely miss my appointment. Only when i send reminders about my appointments, will he reply after hours stating he couldn't find a replacement car. Even a neighbourhood workshop will provide better follow up and service standards then this experience.  

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this is the standard operation procedure of most ADs. unlikely to get any replacement car unless you bought the top end model or have bought many many cars from them before. else you are just like the hundreds of buyers and customers they service, nothing special. the truth hurts.

Just like those who have bought their 1st conti and think they have gotten a just for you only price.... 🤣

[Volvobrick]

  On 4/18/2022 at 5:58 AM, Mkl22 said:

this is the standard operation procedure of most ADs. unlikely to get any replacement car unless you bought the top end model or have bought many many cars from them before. else you are just like the hundreds of buyers and customers they service, nothing special. the truth hurts.

Just like those who have bought their 1st conti and think they have gotten a just for you only price.... 🤣

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Just buy from PI and save the tens of thousands to rent a courtesy car if ever needed.

ADs are overpriced and overrated. 

 

Edited April 18, 2022 by Volvobrick

[Ganwb79]

  On 4/17/2022 at 2:36 PM, Becool73 said:

So the main issue is the after sales service, which started from VCC, taiching to Wearnes. The service staff, to date has not followed up on my initial email to VCC, which was routed to him. This excludes the various other issues, which Wearnes keeps citing as "its like that" excuse which one of the forum subscriber has mentioned earlier in this thread as Wearnes standard response to issues they are incapable of handling. What i wrote to VCC was about the noises coming from the engine bay, exceptionally loose steering even at 100km/h and thier auto stop which abruptly keeps stopping the car when trying to reverse park the car. This on occassions almost caused either cyclist to run into my car or other vehicles colliding with me because the car stops even before completly reverseing into the lot. Never had such issues with other Conti Auto stop functions. 

The grouse here is not just the cam failing to do its job, its the standards of how they handle the various issues thats being reported to them and how poorly the staff follows ups on it, in this case, after 2 weeks, there's no response to my messages. When i cross checked with the sales guy, he stated the staff on leave. 

Here's another issue that was not stated in my earlier posts. As i reported about the noises from my engine bay, I wanted to send my car in and the service advisor said i will have to leave the car whole day (pretty standard). But when i asked, if it takes longer to resolve or inspect the issue, will i be issued with a replacement car as i needed the car for my work. He said he can arrange. It took him more than 3 weeks, and after repeated messages from me reminding him about my appointments, i never managed to send my car in to check on the issue i reported. And everytime he confirmd a date for me to send in my car, he would either not bother to message me or completely miss my appointment. Only when i send reminders about my appointments, will he reply after hours stating he couldn't find a replacement car. Even a neighbourhood workshop will provide better follow up and service standards then this experience.  

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It is my opinion that for any mechanical/electrical issues with the car, it is SOP that the problem be reproduced by the local rep and reported to V. By directly contacting V you are sort of jumping the chain of command. If the local SA is not interested in working with you to reproduce the problem then that is a fair criticism of their service. 

[D3badge]

  On 4/16/2022 at 12:09 PM, RadX said:

Thanks and saved me

loads

 

its all abt the AD I always feel

 

hor @Sp4wn

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So Wearnes and Porsche if I remember @Sp4wn . So far I am driving my 2nd Lexus both are new purchases from AD, and my experience with Lexus have been very good so far.

[Tommisan]

  On 4/17/2022 at 2:36 PM, Becool73 said:

So the main issue is the after sales service, which started from VCC, taiching to Wearnes. The service staff, to date has not followed up on my initial email to VCC, which was routed to him. This excludes the various other issues, which Wearnes keeps citing as "its like that" excuse which one of the forum subscriber has mentioned earlier in this thread as Wearnes standard response to issues they are incapable of handling. What i wrote to VCC was about the noises coming from the engine bay, exceptionally loose steering even at 100km/h and thier auto stop which abruptly keeps stopping the car when trying to reverse park the car. This on occassions almost caused either cyclist to run into my car or other vehicles colliding with me because the car stops even before completly reverseing into the lot. Never had such issues with other Conti Auto stop functions. 

The grouse here is not just the cam failing to do its job, its the standards of how they handle the various issues thats being reported to them and how poorly the staff follows ups on it, in this case, after 2 weeks, there's no response to my messages. When i cross checked with the sales guy, he stated the staff on leave. 

Here's another issue that was not stated in my earlier posts. As i reported about the noises from my engine bay, I wanted to send my car in and the service advisor said i will have to leave the car whole day (pretty standard). But when i asked, if it takes longer to resolve or inspect the issue, will i be issued with a replacement car as i needed the car for my work. He said he can arrange. It took him more than 3 weeks, and after repeated messages from me reminding him about my appointments, i never managed to send my car in to check on the issue i reported. And everytime he confirmd a date for me to send in my car, he would either not bother to message me or completely miss my appointment. Only when i send reminders about my appointments, will he reply after hours stating he couldn't find a replacement car. Even a neighbourhood workshop will provide better follow up and service standards then this experience.  

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Few comments.

1. Noise from engine bay, loose steering- Book an appointment through Volvo Service online like you would for any servicing. Highlight it as a troubleshooting session rather than a servicing appointment. I realize that any issue with AD during warranty issue usually takes a longer time to resolve, put the car there for a day. It is unlikely you will get a replacement car and your SA is trying to pull a fast one on you.

2. Issue with the autostop stopping during reversing - https://www.swedespeed.com/threads/auto-stop-start-for-shifting-to-reverse.645144/ Saw this link, it is probably one way to get around it. I have stopped using the autostop feature as it drains the auxiliary battery which needs to be replaced earlier than anticipated.

3. Unable to retrieve car cam video - get the user Volvo DVR manual from the SA and troubleshoot from there. 

4. Try going to someone else other than your SA, bring it up during your appointment at Volvo or google it.  Someone else might have posted the answer out there.

[Mkl22]

hahah. noise issues is the easiest way for ADs to fob you off.

they might always tell you they cannot hear, they cannot repeat, please monitor. and try the same stunt again and again till you give up. 😁

[RogerNg_185295]

  On 4/18/2022 at 3:25 AM, Lethalstrike said:

Why not just escalate your concerns, especially if your car is still under warranty? If your service advisor is ignoring you, go up to the service executive or service manager. If still cannot, demand to see their aftersales GM. 

Rear auto brake kicking in abruptly and loose steering at 100km/h both doesn't sound normal to me. I've owned a Volvo before and I know Wearnes aftersales, what they are good at and what they are bad at. Sometimes you need to bang the table a bit harder 😁

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Correct. What's the point of ranting about them here? It's not solving the  problems at all