VEP for entering Malaysia

[Kklim]

Reapplied. Now "Pending For Verification". How long does this take?

 

[raidensg1]

@GTO-1  Mine was approved right away after the picture was uploaded for validation via email and the TNG app. Yesterday, the whole process took about 10 minutes. Hope this helps!

[GTO-1]

On 9/13/2024 at 1:46 PM, raidensg1 said:

@GTO-1  Mine was approved right away after the picture was uploaded for validation via email and the TNG app. Yesterday, the whole process took about 10 minutes. Hope this helps!

Everyone seems to have a different experience and there is no consistency.  Mine took 2 weeks. Check out the different forums and some people are saying it takes a month.

The issue here isn't actually the length of time it takes.  The issue is inconsistency and lack of logic.  If they told us it would like 2 weeks, at least we know and everyone gets the same experience.  How is it possible for one person to still be waiting for verification for one month, and another person gets approval after 10 minutes.  Surely you'd think that they would approve in order it was submitted.  Evidently not.

Edited September 13 by GTO-1

[Apple-Tree]

I opt for Windscreen installed at JB. The reason is simple:

a) No issue of reject as it is installed and tested by TCsen. I heard if you paste on headlight not nice enough, they reject and cancel the tag...... need to re-apply ? Pay again ? Ofc, usually is reject photo not clear or you try to hack it by pasting over thin plastic.

b) I prefer Windscreen lor.  Jokingly, just take the windscreen if you like my VEP Tag so much, claim windscreen $100.  If they cut off the headlight plastic, not sure claim who loh ........ heeee

c) Then car wash laaa ......etc.....

[Apple-Tree]

@GTO-1 Even more strange ler ...... mine install by them, why can't they just approve and activate on the spot. Rather then ask me to go home, log in and send photo lor.

Now the famous, Tag Issue but Not Activated. 1 month liao loh ......

 

2018 VEP Fiasco, Pay on the Spot, Issue and Install on the Spot, what Activate ? Done.

 

Anw, should be announcing something soooon .... Loke

[CheeHongDuck]

@GTO-1 from my experience, approval is almost instant, it's the knn verification by TCSen taking ages

 

Think Anthony Loke from DAP smart, outsourced to TCSen so he no need face the scuntiny and firefighting like Lui Tuck Yew

 

TCsen if bad job just close company, re-register as another SDN BHD, if good job, pocket the money and prepare for stock listing on Bursa

[Voodooman]

On 9/13/2024 at 3:01 PM, GTO-1 said:

Everyone seems to have a different experience and there is no consistency.  Mine took 2 weeks. Check out the different forums and some people are saying it takes a month.

The issue here isn't actually the length of time it takes.  The issue is inconsistency and lack of logic.  If they told us it would like 2 weeks, at least we know and everyone gets the same experience.  How is it possible for one person to still be waiting for verification for one month, and another person gets approval after 10 minutes.  Surely you'd think that they would approve in order it was submitted.  Evidently not.

Agree. It is evident that there is no queue system or a basic service level agreement that dictates a turnaround / response time.  A suka suka system.

The management in TCSens is really clueless, it shows a total lack of proper process and procedure to manage high volume of work that is required for such outsourcing.  

Just sharing who is behind TCSens, a small IT company with interesting owners. 😂

https://malaysia.news.yahoo.com/vep-contract-liow-oblivious-mca-015800666.html

[GTO-1]

On 9/13/2024 at 5:55 PM, Voodooman said:

Agree. It is evident that there is no queue system or a basic service level agreement that dictates a turnaround / response time.  A suka suka system.

The management in TCSens is really clueless, it shows a total lack of proper process and procedure to manage high volume of work that is required for such outsourcing.  

Just sharing who is behind TCSens, a small IT company with interesting owners. 😂

https://malaysia.news.yahoo.com/vep-contract-liow-oblivious-mca-015800666.html

Well Malaysia...  Even Malaysians don't understand Malaysia.

October is fast approaching and from what I can see it's even more chaotic.  My bet is that come Oct 1, they make no comment and don't enforce.  Save face by not commenting.

[badlammy]

On 9/13/2024 at 10:08 AM, Kklim said:

Reapplied. Now "Pending For Verification". How long does this take?

 

About 1 month for mine.

[Voodooman]

On 9/13/2024 at 8:08 PM, GTO-1 said:

Well Malaysia...  Even Malaysians don't understand Malaysia.

October is fast approaching and from what I can see it's even more chaotic.  My bet is that come Oct 1, they make no comment and don't enforce.  Save face by not commenting.

Haha.... We shall see on 1 Oct.  But Anthony Loke is not one to keep quiet. I think.

[Wt_know]

On 9/13/2024 at 8:24 PM, Voodooman said:

Haha.... We shall see on 1 Oct.  But Anthony Loke is not one to keep quiet. I think.

my take ... 1 Oct sure enforce ... but last for 1-2 weeks?

when JB shops complain ... sure kaypoh one

[Voodooman]

On 9/13/2024 at 8:38 PM, Wt_know said:

my take ... 1 Oct sure enforce ... but last for 1-2 weeks?

when JB shops complain ... sure kaypoh one

DAP will sabo UMNO.  😂

Just kidding. We will know soon.  Can't wait to see all badminton patterns. 

[Dafansu]

On 9/12/2024 at 9:24 PM, Roverboy said:

@badlammy about 1 month

 

dont think so, i choose postage, almost one month already still processing the tag. Delivery itself takes few weeks already

[zipping]

https://www.channelnewsasia.com/singapore/malaysia-vehicle-entry-permit-tag-woodlands-drivers-vep-4606606

 Tempers frayed, voices raised at Woodlands VEP centre as Oct 1 deadline nears

Singapore motorists can now collect tags for Malaysia's vehicle entry permit scheme from an information centre in Woodlands.
Tempers frayed, voices raised at Woodlands VEP centre as Oct 1 deadline nears

Manager Ng Poh Heng handling verbal complaints at the VEP office in Woodlands. (Photo: CNA/Raydza Rahman)
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This audio is generated by an AI tool.
Justin Ong Guang-Xi
Justin Ong Guang-Xi
13 Sep 2024 08:23PM (Updated: 13 Sep 2024 08:55PM)

SINGAPORE: Motorists let their frustrations show on the second day of vehicle entry permit (VEP) tag installation at an information centre in Woodlands, after some who could not secure appointments to collect their tags were turned away.

Others turned up with a gamut of issues: Some were unable to complete online payment while others who drive second-hand vehicles had trouble deregistering the VEP applications of previous owners.

But some customers had their VEP tags installed on the spot and left satisfied.

Mr Ng Poh Heng, manager of the Woodlands office called MY VEP, said they can only handle about 100 enquiries a day, and so customers can only come down if they have secured appointments.

“Those people who cannot (book an appointment), we really have to turn them away, and my message to these people is that I’m sorry, we can only do so much,” said Mr Ng.

“If you do not get an appointment, please don't come down, otherwise, it's just time-consuming on your end, and on our side.”

The office opened on Aug 19 to help Singapore drivers with their VEP applications, but from Sep 12 has also served as a location where motorists can collect their VEP tags.

Malaysia will require all foreign-registered vehicles entering the country by land from Singapore to use VEPs from Oct 1, Malaysian Transport Minister Anthony Loke announced in May.

Motorists who fail to do so may be fined up to RM2,000 (US$465) or jailed for up to six months.
A crowd begins queuing up early outside the VEP office in Woodlands Industrial Park. (Photo: CNA/Raydza Rahman)
TEMPERS FRAYED AS MOTORISTS TURNED AWAY

When CNA arrived at the VEP centre at 8.30am, 30 minutes before the first appointment of the day, six motorists were already waiting in line outside the office.

The crowd grew to about 20 motorists as 9am approached, and not all had made an appointment.

When Mr Ng clarified to the crowd that only those who had secured appointments would be tended to, some who did not have appointments stepped forward.

One man, appearing frustrated, spoke in a loud voice to Mr Ng, insisting that he tried to get an appointment online, but was unable to do so.

He then raised an issue with making payment, and Mr Ng tried to assuage him on this, saying it was not under the purview of the MY VEP office.

The man soon left, his queries unanswered.

“People are getting very unreasonable now, and sometimes I need to manage them,” Mr Ng told CNA after trying to calm the situation down.

Tellingly, signs had been put up in the office warning against physically or verbally abusing staff members.

“Violators will immediately be referred to the authorities,” the signs read.
A notice at the VEP office at Woodlands Industrial Park warning visitors against physically or verbally abusing its employees. (Photo: CNA/Raydza Rahman)

Those who could show that they had an appointment were led into the office, where they could sit down and wait for their queue numbers to be called.

A 65-year-old personal driver to a managing director at a manufacturing firm was among those that did not make an appointment, but had come to try his luck.

The driver, who only wanted to be known as Lionel, said that he had already gone to the VEP information centre in Danga Bay to seek clarification on an issue with his application, but returned to Singapore as the queue there was too long.

Currently, drivers who have successfully applied for the VEP tags can collect them at the information centres in Danga Bay or Woodlands, or receive them by post.

He was turned away at the Woodlands centre on Friday.

“They’re not even entertaining us, there’s a lot of frustration,” he said.

He said that he needs the VEP on his company vehicle immediately in October to shuttle his employer to and from Malaysia for meetings.

“If the boss says he needs to go (into Malaysia), then we need to get the VEP, if not we are stuck,” he said.

Likewise, 67-year-old crane operator Yunos Kamis was also turned away for not having an appointment. He said it is the fourth time he has visited the Woodlands office.

He was hoping to at least be able to secure a future appointment, but was not able to do so.

There are QR codes available at the office for motorists to scan and book appointments. When CNA tried to do so, the booking site showed that appointments all the way up to the last available date, Oct 4, were fully booked.
A notice outside the VEP office at Woodlands Industrial Park. (Photo: CNA/Raydza Rahman)

According to Mr Ng, motorists have to wait until 11.59pm on Sunday for a new batch of appointments between Oct 7 and Oct 11 to be made available on the booking site.

“In October, it’s already the expiry date (where I will need a VEP to drive to Malaysia), and so we can’t go already,” Mr Yunos said.

Other motorists waiting in line shared their issues with either other MY VEP staff, or with each other.

Some were “stuck” at the payment step on the VEP application portal. Others said they had applied for VEPs several years ago when the scheme was first announced, but now had trouble trying to apply to get physical tags.
A customer shows an issue he encountered while applying for a VEP online at Woodlands Industrial Park. (Photo: CNA/Raydza Rahman)

Some who got an appointment, however, were satisfied with the service.

One public servant in his 40s, who only wanted to be known as Kum Chew, said that he had issues making the final appointment to install the VEP tag, but managed to secure an appointment to solve this issue.

“The process actually went quite smoothly … the staff (were) quite patient with me and went through the whole process and managed to make an appointment (to install the VEP tag),” he said.
Related:
Singapore drivers rush to Malaysia’s VEP information counter in Woodlands industrial park to seek help
No U-turn on VEP, motorists asked to abide by Malaysia laws: Transport minister
AIMING TO INSTALL 100 TO 150 TAGS A DAY: MY VEP MANAGER

Mr Ng said that since MY VEP opened as an enquiry centre, they had been asked by many motorists if VEP tag installation could also be done there. They therefore obtained permission from the Malaysian authorities to do so.

On Thursday, the first day of tag installation there, the team managed to install 20 VEP tags on car windshields.

“We expect, once everything is going, we should, we will do 100 to 150 at least, that's our target, if not more, per day,” said Mr Ng.

CNA saw two cars having their VEP tags installed, a process that took no longer than five minutes for each vehicle.
A MY VEP employee installs a VEP tag on a car windscreen. (Photo: CNA/Raydza Rahman)

Drivers who choose to collect their RFID tags from the Woodlands centre will, by default, be offered the tag that is installed on the windscreen unless their windscreen is assessed to not be suitable. In that case, they will receive the RFID tag that is meant to be installed on a headlamp.

Mr Ng also urged patience among motorists in getting an appointment at the centre before coming down. He estimated that about 30 to 40 people had come down on Thursday without an appointment and had to be turned away.

“When people stay at the door and start wanting to come in, we have to expend at least two staff instead of being at the counter, to be outside to kind of tell them that they can't come in … it will take us, like something like 10 to 15 minutes to explain to them before they want to go away,” he said.

“So we would like them to understand our position. We understand everybody is anxious … but there's only so much we all can do.”
Source: CNA/jx(kg)

[Enye]

Boss loke must be feeling a little stressed now…

😬😅

[Benarsenal]

So who went down to KPKB? 

What a farce.

[Wt_know]

it's a great success la ... boleh!

 

But some customers had their VEP tags installed on the spot and left satisfied.

[Wormee]

On 9/13/2024 at 3:01 PM, GTO-1 said:

Everyone seems to have a different experience and there is no consistency.  Mine took 2 weeks. Check out the different forums and some people are saying it takes a month.

The issue here isn't actually the length of time it takes.  The issue is inconsistency and lack of logic.  If they told us it would like 2 weeks, at least we know and everyone gets the same experience.  How is it possible for one person to still be waiting for verification for one month, and another person gets approval after 10 minutes.  Surely you'd think that they would approve in order it was submitted.  Evidently not.

One week after sticking the tag and submission of photo, I emailed TCSENS to enquire about activation status. 

Email bounced back. Reason: recipient mailbox is full. 🤣