SIM Only Mobile Plans Discussion

[Tkseah]

  On 7/3/2021 at 7:41 AM, AndrewLee72 said:

For TPG, to call out need to use TPG App de.. correct?

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Phones that are supported can call without the tpg app.  My backup phone on tpg not supported so just use the app to call.

[BoneStock]

  On 7/3/2021 at 1:55 AM, 13177 said:

Confirmed guaranteed and chopped. Even you scold them on their gigacare agent for their super bad customer service also no one responded. I dont know why can be like this? 😓 Maybe due to cheap price, so cannot complain?! Lol.

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yes agree.  before I signed up with giga, I tried to chat with their CS, but sometimes waited over 1hour before they responded.  Luckily, after signing up, I never had to contact them again.

 

Been with giga for almost 1 year.  Was previously with Singtel and later M1.  So I had never been on starhub network before.

Singtel's coverage is definitely the best, but I find their CS soso only.  M1 on the other hand had better CS but network not as good. 

What I like about giga is that they are willing to "auto-upsize" the plans for the existing customers whenever they do that for the new sign-ups.  also the unused data rollover is really nice.

e.g. my $10 plan originally had 6GB data, 100 talktime and sms...then they auto upsize to 500 talktime and sms.

my wife and kid's $18 plan had 40GB, 200 talktime and sms, now they have 50GB and 500 talktime and sms.

[13177]

  On 7/4/2021 at 12:55 AM, BoneStock said:

yes agree.  before I signed up with giga, I tried to chat with their CS, but sometimes waited over 1hour before they responded.  Luckily, after signing up, I never had to contact them again.

 

Been with giga for almost 1 year.  Was previously with Singtel and later M1.  So I had never been on starhub network before.

Singtel's coverage is definitely the best, but I find their CS soso only.  M1 on the other hand had better CS but network not as good. 

What I like about giga is that they are willing to "auto-upsize" the plans for the existing customers whenever they do that for the new sign-ups.  also the unused data rollover is really nice.

e.g. my $10 plan originally had 6GB data, 100 talktime and sms...then they auto upsize to 500 talktime and sms.

my wife and kid's $18 plan had 40GB, 200 talktime and sms, now they have 50GB and 500 talktime and sms.

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Giga plan indeed not bad for only $10. This is like the cheapest plan around and yet given more talktime/sms and also rollover unused data. But too bad there is no CS support at all. 

[Kb27]

  On 7/4/2021 at 2:13 AM, 13177 said:

Giga plan indeed not bad for only $10. This is like the cheapest plan around and yet given more talktime/sms and also rollover unused data. But too bad there is no CS support at all. 

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Actually I wonder if there's a need for CS. How often does anyone need to call them ?

If it's regarding account issue, I think there's an email support.

If your line is not working, it's most likely a system-wide outage that affects hundreds/thousands of subscribers, and there's no point contacting them, as they would be very busy handling those calls, while the problem is being worked on. Be patient.

I think that's the whole point of lower price, get rid of unnecessary support.

But if you really need someone to talk to, and you're lonely, better pay more to regular telco and get a human to talk to. 😁

Anyway I don't remember calling for CS at m1, singtel or starhub, while I was on their network for so many years.

[Kopites]

  On 7/3/2021 at 4:07 AM, Ender said:

The funny thing for more than over a year with Giga for my son, and Myrepublic (5 years) never once needed to call their CS.  But with M1 and singtel, quite  a number frustrated occassions had to call them for various issues.  Maybe more tolerant to the MNVO coz they are cheaper..

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Bros, 

Are you still with myrepublic? Can I ask how you disable the voicemail message. Not delete but totally disable it. 

[Ender]

  On 7/13/2021 at 1:50 PM, Kopites said:

Bros, 

Are you still with myrepublic? Can I ask how you disable the voicemail message. Not delete but totally disable it. 

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Ya, I still am, but I don't know how to disable it.. Sorry..

[zipping]

Can't disable, chk w their cso b4 (unless there r changes since i chk in 19 or 20)

A workaround that i found n using. Go to call settings, under call forward settings, instead of forwarding to telco's voice msg centre, i forward to +651

  On 7/13/2021 at 1:50 PM, Kopites said:

Bros, 

Are you still with myrepublic? Can I ask how you disable the voicemail message. Not delete but totally disable it. 

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Edited July 13, 2021 by zipping

[Kopites]

  On 7/13/2021 at 2:37 PM, zipping said:

Can't disable, chk w their cso b4 (unless there r changes since i chk in 19 or 20)

A workaround that i found n using. Go to call settings, under call forward settings, instead of forwarding to telco's voice msg centre, i forward to +651

 

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What is +651?

[zipping]

  On 7/13/2021 at 3:13 PM, Kopites said:

What is +651?

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'+65' country code

'1' number to dial

Return an engaged tone on my hp

[Kopites]

  On 7/13/2021 at 7:17 PM, zipping said:

'+65' country code

'1' number to dial

Return an engaged tone on my hp

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Thanks. Done. it worked.😄👏

[Kopites]

  On 7/13/2021 at 7:17 PM, zipping said:

'+65' country code

'1' number to dial

Return an engaged tone on my hp

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Hi,

can I check on the myrepublic payment method. I am new to this telco. Just ported over two lines last weekend. 

I was told the payment will be on cc monthly auto deduction. I am fine with it. However when I downloaded the app, I noticed that there is an option to click pay now or change payment method under the bill/payment page. Do I need to take any action or leave it for the auto deduction.

Edited July 15, 2021 by Kopites

[zipping]

  On 7/15/2021 at 1:03 AM, Kopites said:

Hi,

can I check on the myrepublic payment method. I am new to this telco. Just ported over two lines last weekend. 

I was told the payment will be on cc monthly auto deduction. I am fine with it. However when I downloaded the app, I noticed that there is an option to click pay now or change payment method under the bill/payment page. Do I need to take any action or leave it for the auto deduction.

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lol, i didn't even notice it on e app. auto charge every mth to e cc i registered w them since i sign-on w them.

[Kopites]

  On 7/15/2021 at 4:29 AM, zipping said:

lol, i didn't even notice it on e app. auto charge every mth to e cc i registered w them since i sign-on w them.

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Thanks. 

I shall not doing anything then.  

[Jamesc]

Redone

[AndrewLee72]

Juz did early termination on my SH sim. Was $50 p/m. So penalty is $94. Contract suppose to end 26th Dec 2021.

Still ok cos immediatley sign their non contract sim plan. $25 p/m. Include caller ID. 60GB.. and Unlimited out going calls.. ok de i guess. Comes in handy cos need to call customers during work hours.

[Playtime]

  On 10/3/2021 at 2:52 PM, AndrewLee72 said:

Juz did early termination on my SH sim. Was $50 p/m. So penalty is $94. Contract suppose to end 26th Dec 2021.

Still ok cos immediatley sign their non contract sim plan. $25 p/m. Include caller ID. 60GB.. and Unlimited out going calls.. ok de i guess. Comes in handy cos need to call customers during work hours.

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Hmm...still sounds like $6 cheaper just to let the original contract run out on it's own. Then sign the 25 pm..🤔.... 

[Fcw75]

  On 7/4/2021 at 12:55 AM, BoneStock said:

yes agree.  before I signed up with giga, I tried to chat with their CS, but sometimes waited over 1hour before they responded.  Luckily, after signing up, I never had to contact them again.

 

Been with giga for almost 1 year.  Was previously with Singtel and later M1.  So I had never been on starhub network before.

Singtel's coverage is definitely the best, but I find their CS soso only.  M1 on the other hand had better CS but network not as good. 

What I like about giga is that they are willing to "auto-upsize" the plans for the existing customers whenever they do that for the new sign-ups.  also the unused data rollover is really nice.

e.g. my $10 plan originally had 6GB data, 100 talktime and sms...then they auto upsize to 500 talktime and sms.

my wife and kid's $18 plan had 40GB, 200 talktime and sms, now they have 50GB and 500 talktime and sms.

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Any issue with their credit card billing every month so far?

[AndrewLee72]

@Playtime  Haha - wah i didnt calculate till so deep. Did the early termination cos wanted to quickly get the Unlimited out going calls plan in. Cos now need to make more out going calls out during work. Office dun have fixed line phone!