XBox One S service options?

[Nostalgia]

I have an XBox One S purchased in a bundle with a laptop over a year ago, and played infrequently by my kids.  Recently, I was unable to turn it on.   I have searched the net and this seems to be a common occurrence, with the only official help from Microsoft being 'unplug it for 10 seconds and then plug in again'.

 

Not having any other choice, I tried to apply for a service request on the Microsoft website, and was presented with only one option - Pay SGD 190 for an exchange.

 

So...for a common fault, the only option is to pay more than 50% of the street price for a replacement unit?

 

Does anyone here have any experience with this fault, and know of someplace else where this can be serviced?

 

Honestly, had I known of the appalling service terms, I would never have bought an XBox.  I don't think I will ever buy one again.

[Nostalgia]

  On 12/15/2018 at 7:58 AM, Roadrunner2029 said:

Did you confirm whether it's just a faulty power adapter? If so just buy replacement from SLT.

 

It's all built-in.  There's just a power cable from the back of the unit.  No separate power adapter.

[heatwave]

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