Prudential customers affected by erroneous deductions

[StreetFight3r]

 

SINGAPORE: Refunds have been made to the Prudential policyholders affected by erroneous deductions, the insurer's payment bank Standard Chartered Bank Singapore said on Friday (May 25).

“We acted immediately and contacted all the respective banks servicing the impacted Prudential policyholders to reverse the transactions," the bank said. 

 

"As of 1.15pm this afternoon, we have been informed by all the respective banks that all inaccurately deducted amounts have been refunded to the policyholders.”

A Prudential spokesperson later confirmed that all refunds have been completed, adding that customer policies were "not affected in any way".

 

On Thursday, some Prudential policyholders encountered erroneous deductions from their bank accounts, with several telling Channel NewsAsia that they had seen deductions 100 times their premium amounts. 

The Monetary Authority of Singapore (MAS) confirmed the incident, adding that it was "not a cyber attack but an operational lapse".

 

MAS also said that it had directed Prudential and its payment bank, Standard Chartered Bank Singapore, to return the funds without delay, to keep customers updated and to investigate the root cause of the incident.
 

 

[StreetFight3r]

some customers said more than 100 times of their premium were deducted. if monthly premium is $300+, means you need $30,000 in the bank account at once. rich. poor people like me bank account inside only got $1000. don't need to worry about such deductions. but anyway never liked paying anything via giro but with technology these days, hard to avoid. how to safeguard ourselves?

[Ravinged]

I just found it funny that some affected customers, instead of working directly with Prudential to resolve the error, figured that bitching about it on Facebook, Twitter or other social media platforms can actually solve the problem.

Edited May 25, 2018 by Ravinged

[RadX]

  On 5/25/2018 at 12:43 PM, Ravinged said:

I just found it funny that some affected customers, instead of working directly with Prudential to resolve the error, figured that bitching about it on Facebook, Twitter or other social media platforms can actually solve the problem.

Ya lo

[Mustank]

  On 5/25/2018 at 12:43 PM, Ravinged said:

I just found it funny that some affected customers, instead of working directly with Prudential to resolve the error, figured that bitching about it on Facebook, Twitter or other social media platforms can actually solve the problem.

I don’t like prudential

Orbit goid

[RadX]

  On 5/25/2018 at 1:05 PM, Mustank said:

I donât like prudential

Orbit goid

Yup

 

I fired my agent.

 

If anything , I go to hq

[Jman888]

Mine forget to deduct instead

[13177]

  On 5/25/2018 at 12:30 PM, StreetFight3r said:

some customers said more than 100 times of their premium were deducted. if monthly premium is $300+, means you need $30,000 in the bank account at once. rich. poor people like me bank account inside only got $1000. don't need to worry about such deductions. but anyway never liked paying anything via giro but with technology these days, hard to avoid. how to safeguard ourselves?

I believe many people bank have $30,000 de, and much more than that. Except me lo. 

[Ravinged]

  On 5/25/2018 at 1:06 PM, RadX said:

Yup

 

I fired my agent.

 

If anything , I go to hq

 

When I first finished NS, I realized Prudential loves to dangle some sexy little tight-skirt babes for a "talk". As we grow in life, you realized that the more mature advisors from AIG or AXA are more reliable. At least they know what they're talking about.

 

Sex doesn't always sell in this case.

 

[boonhat_91]

  On 5/25/2018 at 12:30 PM, StreetFight3r said:

some customers said more than 100 times of their premium were deducted. if monthly premium is $300+, means you need $30,000 in the bank account at once. rich. poor people like me bank account inside only got $1000. don't need to worry about such deductions. but anyway never liked paying anything via giro but with technology these days, hard to avoid. how to safeguard ourselves?

 

same, lucky I poor. the giro would fail if they tried to deduct big amount from me 

[Nzy]

  On 5/25/2018 at 4:50 PM, Ravinged said:

When I first finished NS, I realized Prudential loves to dangle some sexy little tight-skirt babes for a "talk". As we grow in life, you realized that the more mature advisors from AIG or AXA are more reliable. At least they know what they're talking about.

 

Sex doesn't always sell in this case.

 

 

Those who do roadshows are usually the young and sexy ones ma. The old and mature ones won't do roadshow. Every roadshow always full of these short skirt agents.

[kdash]

  On 5/25/2018 at 4:50 PM, Ravinged said:

When I first finished NS, I realized Prudential loves to dangle some sexy little tight-skirt babes for a "talk". As we grow in life, you realized that the more mature advisors from AIG or AXA are more reliable. At least they know what they're talking about.

 

Sex doesn't always sell in this case.

 

my agent is an old aunty

[DACH]

  On 5/26/2018 at 1:35 AM, Nzy said:

Those who do roadshows are usually the young and sexy ones ma. The old and mature ones won't do roadshow. Every roadshow always full of these short skirt agents.

That's why don't buy policies in roadshows. Will get scammed by them.

Directly go to the agent office and buy from those proper and experienced ones. Any questions, help, forms, etc, can easily found there.

[Ash2017]

  On 5/26/2018 at 1:45 AM, kdash said:

my agent is an old aunty

 

dirty old man spotted

[kdash]

  On 5/26/2018 at 4:14 AM, Ash2017 said:

dirty old man spotted

friend's mom la haha...

[DACH]

  On 5/26/2018 at 4:17 AM, kdash said:

friend's mom la haha...

Don't need to explain la.

We understand.

 

[SiLangKia]

  On 5/26/2018 at 4:17 AM, kdash said:

friend's mom la haha...

 

hmm.. friend 

[UncleAtas]

  On 5/25/2018 at 12:43 PM, Ravinged said:

I just found it funny that some affected customers, instead of working directly with Prudential to resolve the error, figured that bitching about it on Facebook, Twitter or other social media platforms can actually solve the problem.

 

Indirectly, they want to HAO LIAN lah their bank got such amount can be deducted.

 

My bank acct not even $1000.