SIA crew appraisal system

[Ysc3]

personally, I don't know what the hoo-hah is about ...

 

my company has been doing this for eons ... and this year, even medical fees also "not encouraged" to claim in order to qualify for the extra bonuses.

 

SIA to change appraisal system for cabin crew

 

From April, Singapore Airlines (SIA) cabin crew will no longer have their incentive points docked when they take sick leave for common ailments such as coughs and colds.

The change, which comes about a year after staff complained that the current system discourages those who are genuinely ill from resting at home, is part of a broader overhaul of the appraisal system, The Straits Times has found out.

An SIA spokesman confirmed that the current system, which also takes into account areas such as customer feedback, as well as cabin crew's knowledge of operational and regulatory matters, will be "restructured".

She did not provide details but said the changes aim to "more accurately reflect their (cabin crew) work performance".

Under the current system, each cabin crew member starts with 10 incentive points a year, which are progressively deducted and all lost once 12 casual medical certificates (MCs) are accumulated.

An MC is recorded as casual if it is submitted for common ailments.

 

The MC component makes up 4 to 6 per cent of the annual appraisal.

While cabin crew have been unhappy about the system for many years, their grouses resurfaced in February last year after a stewardess was found dead in her hotel room in San Francisco.

She had allegedly told her colleagues that she was not feeling well. The cause of death has not been made public.

At the time, the Manpower Ministry (MOM) stepped in to say that paid sick and hospitalisation leave is "a basic protection" under the Employment Act and a core benefit in collective agreements.

An MOM spokesman said then that employers should avoid penalising an employee solely based on consumption of sick leave.

Employers should adopt appraisal or performance management systems which are fair and objective, and which take into consideration the employee's ability, performance and contributions, MOM said then.

SIA's decision to restructure its appraisal system for cabin crew is a good move, said human resource expert David Leong from PeopleWorldwide Consulting.

"What is deemed casual MC is really a situation of mistrust between the human resource department, staff and the doctor involved," he said.

"Companies which do not outrightly say so but look less favourably on staff who take MC... see people as arid and mechanical assets. Such practices will not endear employees to the organisations."

While there will always be staff who take advantage of sick leave, there are better ways to monitor and discipline them without having to penalise all employees, other experts said.

Mr Alan Tan, president of the Singapore Airlines Staff Union - SIA's biggest union, which represents cabin crew - said: "We have been in talks with management to address the unhappiness and concern among staff and look forward to the changes that will be made to the appraisal system."

[Jamesc]

A step in the right direction. 

 

If got cough or cold please don't come to work

 

and spread the sickness to the whole plane and

 

other countries because they don't want to lose

 

their incentive.

 

[Dleodleo]

personally, I don't know what the hoo-hah is about ...

 

my company has been doing this for eons ... and this year, even medical fees also "not encouraged" to claim in order to qualify for the extra bonuses.

 

SIA to change appraisal system for cabin crew

 

From April, Singapore Airlines (SIA) cabin crew will no longer have their incentive points docked when they take sick leave for common ailments such as coughs and colds.

The change, which comes about a year after staff complained that the current system discourages those who are genuinely ill from resting at home, is part of a broader overhaul of the appraisal system, The Straits Times has found out.

An SIA spokesman confirmed that the current system, which also takes into account areas such as customer feedback, as well as cabin crew's knowledge of operational and regulatory matters, will be "restructured".

She did not provide details but said the changes aim to "more accurately reflect their (cabin crew) work performance".

Under the current system, each cabin crew member starts with 10 incentive points a year, which are progressively deducted and all lost once 12 casual medical certificates (MCs) are accumulated.

An MC is recorded as casual if it is submitted for common ailments.

 

 

The MC component makes up 4 to 6 per cent of the annual appraisal.

While cabin crew have been unhappy about the system for many years, their grouses resurfaced in February last year after a stewardess was found dead in her hotel room in San Francisco.

She had allegedly told her colleagues that she was not feeling well. The cause of death has not been made public.

At the time, the Manpower Ministry (MOM) stepped in to say that paid sick and hospitalisation leave is "a basic protection" under the Employment Act and a core benefit in collective agreements.

An MOM spokesman said then that employers should avoid penalising an employee solely based on consumption of sick leave.

Employers should adopt appraisal or performance management systems which are fair and objective, and which take into consideration the employee's ability, performance and contributions, MOM said then.

SIA's decision to restructure its appraisal system for cabin crew is a good move, said human resource expert David Leong from PeopleWorldwide Consulting.

"What is deemed casual MC is really a situation of mistrust between the human resource department, staff and the doctor involved," he said.

"Companies which do not outrightly say so but look less favourably on staff who take MC... see people as arid and mechanical assets. Such practices will not endear employees to the organisations."

While there will always be staff who take advantage of sick leave, there are better ways to monitor and discipline them without having to penalise all employees, other experts said.

Mr Alan Tan, president of the Singapore Airlines Staff Union - SIA's biggest union, which represents cabin crew - said: "We have been in talks with management to address the unhappiness and concern among staff and look forward to the changes that will be made to the appraisal system."

 

Good to change.  There are few cases of fatality. 

 

This case brought awareness of the system:

http://stomp.straitstimes.com/singapore-seen/singapore/sia-stewardess-found-dead-netizen-claims-that-taking-mc-will-affect

[meowc4tz]

Instead of docking points, could have incentivised people who kept themselves healthy and did not take MC.

[Ysc3]

Instead of docking points, could have incentivised people who kept themselves healthy and did not take MC.

they will just continue to find fault  ...

 

my attendance is 100% last year ... whenever i sick or go see Dr, i will use my annual leave.

 

but then when time for bonus, they say because i claim my medical fee, then cannot qualify liow !!??

[Dleodleo]

Instead of docking points, could have incentivised people who kept themselves healthy and did not take MC.

My co very good. we will be rewarded $50 if we didnt take MC in that month.

[Jamesc]

My co very good. we will be rewarded $50 if we didnt take MC in that month.

 

$600 a year if no MCs?

 

That's really good. 

 

[Dleodleo]

$600 a year if no MCs?

 

That's really good.

 

Ya. Our incentive is based on per month basic. $50 will be credited into our pay if no MC or hospitalised leave is taken that month.

 

Jin ho.

[Jamesc]

Kiss the bags and take sick leave if you are really sick.

 

[Ash2017]

Our national carrier, all these years, failed to respect the rights of an employee as stated by MOM.

 

Manpower Ministry (MOM) stepped in to say that paid sick and hospitalisation leave is "a basic protection" under the Employment Act and a core benefit in collective agreements.

 

 

can take legal class action and sue SIA

[Ash2017]

Anybody travel with SIA recently?

Heard there is a new class ..... 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Kusje]

Our national carrier, all these years, failed to respect the rights of an employee as stated by MOM.

 

Manpower Ministry (MOM) stepped in to say that paid sick and hospitalisation leave is "a basic protection" under the Employment Act and a core benefit in collective agreements.

 

 

can take legal class action and sue SIA

 

Are you from Singapore?

[Jman888]

Are you from Singapore?

a dead clone who keep coming back?

[Philipkee]

My co very good. we will be rewarded $50 if we didnt take MC in that month.

It will still backfire if your company has people who will come to work evening sick just to get that $50/month $600/year.

 

Same thing as those who would rather work sick than lose in their appraisal.

 

It's really up to the mindset of the individual.

[Philipkee]

A step in the right direction.

 

If got cough or cold please don't come to work

 

and spread the sickness to the whole plane and

 

other countries because they don't want to lose

 

their incentive.

 

Must see what kind of cough. Those cough that ONLY happens when in front of the doctor counted?

[Jamesc]

Must see what kind of cough. Those cough that ONLY happens when in front of the doctor counted?

 

You mean keng mc type huh?

 

Then that one better don't come to work.

 

[Sosaria]

Bottomline is that supervisors or managers must know their people well. Those that will keng MC usually will manifest other symptoms in their work as well. Just need to identify and remove poor performers.

 

In SIA case, such punitive system evolved likely because the crew have union backing thus making it difficult to sack poor performers - so company LL have to impose other ways to punish frivolous MC.

[chryst]

Incentive points docked nevermind leh.. but also cannot get good flights, affect bonus and promotion too.