Bad service from Perfection Airconditioning & Engineering

[Franwilliam]

Just wanna share my experience with this air con company called Perfection Airconditioning & Engineering Pte Ltd.

 

I have been using their service for quite some time and all along was all good. Not long ago I called the boss, named Low, to do chemical wash for my house air con, but he sent his staffs to do, in the end there was some minor problem, i didn't complaint to Low at all, I just asked him to come and resolve the problem as I thought he knows better. He came and checked my air con with his partner ( i think it's his partner as he always come with that guy, but i don't know his name). when Low was checking my air con, I heard the other guy spoke in chinese and made something like a complaint about a customer..I didn't know exactly what happened also and I don't like to busy body so I just ignored but I saw the attitude of the partner and I think it's not really nice. 

 

After checking my air con, Low told me, it's leaking but need to check where the leaking was, since it's already almost dusk, he top up the gas for me for free and told me to monitor it, if air con has problem again, just call him. I just follow what he said as I trust him. Few weeks later, my air con not cold, I called Low but kinda difficult to reach him. When finally reached him, I told him about the air con and he told me he was busy and must see his schedule 1st. I understand him so I just follow what he said. Then he asked his staff to come down to my place to check. The staff also told me that there's a leaking in the pipe, but need a lot of time to check. Better ask with his boss for the solution, they top up the gas again for free. I told them I will pay as I feel bad for them but they said no need. Fine..few days later, I called Low and asked him to resolve my air con problem. Also very difficult to reach him. when I managed to talk to him, he told me he need to check and arrange time to come down and will let me know. I again, just follow what he said as I trust him. 

 

Then recently I called him to ask him to come down to my office to check my air con as it has been leaking for quite some time, and also to follow up regarding my house aircon. He told me he needed to arrange his time 1st, see if he got come near my place or not, then he will drop by to check. Although it doesn't sound very nice to me, I still listen to him. I mean, I'm willing to pay for his service, not asking for free. Yesterday, I called him few times and text him, no reply or return call at all. I already felt very disappointed, and this morning I still try to call him and he (Low) didn't pick up and return my call, I fed up and text him. I didn't curse him, just tell him how disappointed I am with him. May be he thinks this is a small money so he put it later, I don't know. I have recommended him to so many people even in other forum. I don't know if got people use his service or not but I, as an old customer, felt extremely disappointed. We have known for so long, my office air cons were installed by them and I never bargained at all with his price. I never make any single complaint at all about his service.

Soon after i texted him, he read it, and left no reply. I just texted him saying thanks for all your helps. 

 

For those who happens to find or recommended to this company, just take note. They may look nice and friendly, but don't judge the book by its cover.

[UncleAtas]

If he doesn't want your money, then simply move on.

 

There are many other service providers out there.

 

Don't see anything wrong with them. No need to bad mouth please.

 

[Watwheels]

Is it because now is CNY period? You know, everyone who has aircon problem is calling him? If everyone including yourself choose this period to call him at the same time he will be overwhelmed. Yours need time to check, a luxury he doesn't have right now.

 

At this point of time whoever you call ppl won't be able to respond to you. Workers are headed back North for CNY. Businesses are preparing to take a break. Live and let live.

[Jman888]

from what i read it is purely communication problem.

 

i dun think your case warrant such warning until other having really bad experience.

 

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