Hungryforcar 1st Gear August 16, 2006 Share August 16, 2006 HI, I just got my window install with HO, only the right side of the window is poorly installed. Front got alot of dust particles and the rear have a line, like those you forcely squeeze through the air bubbles. I send email to the SE but he didnt reply. Sure i just pop by the shop and ask them to reinstalled? Please adv what to do next? REgards ↡ Advertisement Link to post Share on other sites More sharing options...
Toalson 1st Gear August 16, 2006 Share August 16, 2006 Is there any warrenty? If so, just approach them directly urself. Dont think can depend on SE to provide after sales service. Looking at ur porblems, they'll hv to remove n replace with new film. Link to post Share on other sites More sharing options...
Sash7 Neutral Newbie August 16, 2006 Share August 16, 2006 did u go to them by yr self? or is it part of the package when u buy the car???? if u go to install by yr self dun think SE can help u.... but if come with car package, can try to call yr SE to speak to them out of good will..... b.t.w they have to change for u cos job badly done!!!!! Link to post Share on other sites More sharing options...
Hungryforcar 1st Gear August 16, 2006 Author Share August 16, 2006 (edited) HO cer50 come with 10 year warranty. I havent go back yet cos i have to work during their op hours i only can drop by on sat. I dun think i need SE help. just drop by and tell them off. At first i tot the dust part is the air bubbles, but look into it there is a small black dot then i know is dust. Today i wash my car so i can inspected all four windows only the right is poorly installed prehap is the skill of the installer. I'm not sure any bro out here have internal antennal and how the installer installed the solar film? REgards Edited August 16, 2006 by Hungryforcar Link to post Share on other sites More sharing options...
Sash7 Neutral Newbie August 16, 2006 Share August 16, 2006 juz go there and ask them to replace for u..... not acceptable man.... y u F yr SE? the film come with the car package and they never QC for u? as for the internal antenna, me not too sure.... cos mine external antenna..... Link to post Share on other sites More sharing options...
Hungryforcar 1st Gear August 16, 2006 Author Share August 16, 2006 Waste my time. Cos it need 48 hours to cure totally. I dun think they QC, cos they said need to bake under sun for two week to get the water/air out the film. Furthermore last week sat, they finished installed at late afternoon,very cloudy no sun, so i have to bake under sun after that. I think is the installer skill cos that day is 3ppls installing. they must have spilt the job. only the right side is very poorly installed. so must come to a conclusion. Cant imagine such a reputable brand got such problem. Link to post Share on other sites More sharing options...
Hungryforcar 1st Gear August 16, 2006 Author Share August 16, 2006 I'm very TL with their service. HO is a good film. Have diff aft installed, the reason why i prehap HO over v-kool is my interior ICE setup Link to post Share on other sites More sharing options...
Sash7 Neutral Newbie August 16, 2006 Share August 16, 2006 bro.... every brand have some QC problem.... juz our luck.... mine Vkool...also problem.... hairline scratchs all over wind screen, driver and co-driver window.... went dwn to them, tell them to install again.... they did it for me after checking and admit is their fault... good service... waste of time... but wat to do.... Link to post Share on other sites More sharing options...
Hungryforcar 1st Gear August 16, 2006 Author Share August 16, 2006 Which branch, mine is next to some showroom. heehee. Should be the same ppl install v-kool or HO. same company meh. and i saw the installer wearing v-cool polo tee and install the HO film Link to post Share on other sites More sharing options...
Sash7 Neutral Newbie August 16, 2006 Share August 16, 2006 dun think is that place..... yr bk timah area ya???? mine toh guan..... workmanship actually ok...not too bad.... dunno y first time have lots of scratches.... 2nd time perfect..... wear vkool install HO????? Link to post Share on other sites More sharing options...
Hungryforcar 1st Gear August 16, 2006 Author Share August 16, 2006 same company lah. SE can sell both product. You can even mix and match, front HO back v-kool. Shhhiii not suppose to mention about the place so directly Link to post Share on other sites More sharing options...
Sash7 Neutral Newbie August 16, 2006 Share August 16, 2006 can do that????? thought can't?????? hmmmmmm..... weird.... i m surprise to be more exact... Link to post Share on other sites More sharing options...
Tanhs8 Neutral Newbie August 16, 2006 Share August 16, 2006 HI, I just got my window install with HO, only the right side of the window is poorly installed. Front got alot of dust particles and the rear have a line, like those you forcely squeeze through the air bubbles. I send email to the SE but he didnt reply. Sure i just pop by the shop and ask them to reinstalled? Please adv what to do next?get them to change the film.they must clean the windows b4 installing,it must be done in a air con room and not open area, REgards Link to post Share on other sites More sharing options...
Bhaal Neutral Newbie August 16, 2006 Share August 16, 2006 Just go back to them to get it fixed. Don't think getting the SE involved will solve anything faster since he/she is not the person doing the actual work. Link to post Share on other sites More sharing options...
Kiatmobile 1st Gear August 17, 2006 Share August 17, 2006 I'm facing the problem just like you when i 1st collected my brand new car.... I called the SE and she told me to contact the Vendor instead... So, i would strongly advise that you contact the vendor instead as SE could not do anything about it if you complaint to SE. Link to post Share on other sites More sharing options...
Kiatmobile 1st Gear August 17, 2006 Share August 17, 2006 To be frank, whatever brand of the Solar Fim you installed bound to have bubbles and dust trap inside. When i got my car, Agent get 3rd party to do film... Imagine, 5 time of changing JUST FRONT windscreen and still could not solve the problems. What do you think of this 3rd Party vendore if you were me? In the end, i find myself a better Brand and Vendor ro do the job and now, it was so MUCH better than the 3rd Party Vendor. Though there's bubbles and dust trap inside but as long as its not so visable, who cares.... Link to post Share on other sites More sharing options...
Hungryforcar 1st Gear August 17, 2006 Author Share August 17, 2006 The dust is not one or two, is one patch of twenty dots on the window. I contact the HO sale personnal. But he didnt reply to me. Hiding somewhere...... Link to post Share on other sites More sharing options...
Evildoer Neutral Newbie August 17, 2006 Share August 17, 2006 better to go do sunscreen urself...buy the worker some kopi and build rapport, they will sweat to do swee swee for u... ↡ Advertisement Link to post Share on other sites More sharing options...
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