Problem with Travel Company

[Kusje]

  On 6/23/2016 at 1:46 AM, Kangadrool said:

If you charge by credit card, they could easily credit you back. And you get back your money/credit next day or so and it will be shown in your next SOA. That's how easy and that's how Ikea did a refund for something of a much smaller amount (<$20) when I returned an item for refund.

 

Can't understand why these big businesses selling big ticket items are so difficult to deal with pertaining to refunds. They should learn from companies like Ikea.

 

Keep your money to improve their own cashflow lor.

[Jamesc]

  On 6/19/2016 at 3:17 PM, pipwarrior said:

Don't so bad leh

[inlinesix]

  On 6/23/2016 at 1:46 AM, Kangadrool said:

If you charge by credit card, they could easily credit you back. And you get back your money/credit next day or so and it will be shown in your next SOA. That's how easy and that's how Ikea did a refund for something of a much smaller amount (<$20) when I returned an item for refund.

 

Can't understand why these big businesses selling big ticket items are so difficult to deal with pertaining to refunds. They should learn from companies like Ikea.

 

I heard a lot of travel agency got cash flow problem.

 

Once buy travel package, must immediately buy travel insurance with travel agency insolvency coverage.

 

 

[Icedbs]

Perhaps it is better to book 1 or 2 months before a tour and sign-up only those tour which are "guranteed". Yes, it is more expensive since it is nearer to the departure date, but you don't get the agony of being told that the tour is canceled because they could not form the group.

 

Even money is refunded, what about the time wasted for the tour to be formed and then if canceled, have to rush to sign another agency?

 

I really think STA should compile statistics of all the tour cancel due to insufficient group size every quarter and see how rampant is this problem. If it is rampant enough, it could also mean that the tour agency did not put enough planning in-place because it is so convenient to just collect deposit, improve their cashflow for the time being and then just happily cancel if not enough group size. Poor customer not only has to wait for the refund, but has to go hunt for another agency/package at the very last minute. This unfair practice has been going on for too long.

[Count-Bracula]

Book free and easy will not have this not enuff pax problem?

[Travelbug]

  On 3/2/2015 at 3:00 AM, Ahbengdriver said:

 Thanks for the advice. 

 

I know where is case so i can help my brother on this.

 

Where is NATAS?  do we also go there and lodege a complain at their office?

Have you receive your refund? Same problem as you.

[Travelbug]

Same problem with CS Travel. Refund not received yet. I had refund before by SA Tour and it did not take more than a month. CS Travel is just using our money for cash flow and not confirming the tour. 3 years since 2016 when STB revoked its licence for its unprofessional practice on refund. Until now still no improvement. STB please look into this matter.

Edited July 27, 2019 by Travelbug

[Travelbug]

I should have googled CS Travel before signing up with them. It was suspended by STB in 2016. True enough, the tour didn't get confirmed due to insufficient pax. Still haven't get back my refund. They are still using your deposit for cash flow but not confirming any tour. What a good business strategy!3 years since suspension, they have not improved. STB, please deal with this tour agency.

[CSTravel]

Thank you for choosing CS Travel for your travel needs. Our sincere apologies for any delay.Kindly provide us your booking details (booking number/name etc) will check and advise you on the refund status. Hope to hear from you soon.

You can also contact us at 65341188 or enquiry@cstravel.com.sg 

Edited July 29, 2019 by CSTravel