Grab/Ryde issues and charges

[Wt_know]

when you uber that time can choose car?

i was told cannot choose car!

only upon accepted then know what car is coming

Edited September 25, 2017 by Wt_know

[Kusje]

saw a brand new S class (SLL plate) drop off passengers in my office ... wiith a big blue private hire label on the windscreen

if i wish to uber/grab to meet client - how can i choose a S-class huh? more expensive rate?

 

PH doesn't necessarily mean uber or grab right?

 

Think those Limo service companies can provide you. RR also can 

when you uber that time can choose car?

i was told cannot choose car!

only upon accepted then know what car is coming

 

Exact model cannot la. But they will give you similar range.

 

Eg. 7 series, S class.

[Jman888]

quite pissed with grab lately, got driver canceled my booking a few time liao, duno was it because they are able to see the cost and destination of the trip, then decide to cancel after they think not worth it.

[Kb27]

quite pissed with grab lately, got driver canceled my booking a few time liao, duno was it because they are able to see the cost and destination of the trip, then decide to cancel after they think not worth it.

 

May I ask what destinations ?

[Jman888]

May I ask what destinations ?

one was east coast road, driver took the booking and on the way to drop off passenger, after 5min he just messaged 'I'm here' and canceled and full amount was charged to my account. I was looking at the apps and he just dropped off the passenger. Wrote in complain via the app and got reply within 5min to waive the charges.

 

One was on a raining day going to clementi, he cancel the booking after 2min but no impose charges. Edit: just check my history, I was charged the full fare again, just wrote in again

[Kb27]

one was east coast road, driver took the booking and on the way to drop off passenger, after 5min he just messaged 'I'm here' and canceled and full amount was charged to my account. I was looking at the apps and he just dropped off the passenger. Wrote in complain via the app and got reply within 5min to waive the charges.

 

One was on a raining day going to clementi, he cancel the booking after 2min but no impose charges. Edit: just check my history, I was charged the full fare again, just wrote in again

 

Looking at destination POV, it doesn't look like it's cancelled bcuz of that.

After all, Grab driver can see both destination and price and can don't accept in the first place, unlike Uber driver.

Or myabe it was a grabtaxi. he see's someone flagging him down and get better fare ?

 

But I didn't know Grab has a cancellation charge.

 

If I can see destination as Uber driver, I'll probably skip those going to orchard/town.

Bcuz i hate the traffic there.

[Benarsenal]

quite pissed with grab lately, got driver canceled my booking a few time liao, duno was it because they are able to see the cost and destination of the trip, then decide to cancel after they think not worth it.

 

I also kena. This taxi driver ask me to cancel because he said he got 'tyre puncture'.

 

Sent a complaint to Grab. They shouldn't be allowed to do this.

[RH1667]

when you uber that time can choose car?

i was told cannot choose car!

only upon accepted then know what car is coming

My very limited experience with Uber is like what you mentioned.

Only after confirming the trip, the app starts looking for driver and notify the driver info.

[13177]

quite pissed with grab lately, got driver canceled my booking a few time liao, duno was it because they are able to see the cost and destination of the trip, then decide to cancel after they think not worth it.

I always find grab same as like last time those taxi driver, can choose and pick the passenger they want. Esp if you use grabcar, both taxi and car can accept rider request. So still got chance to bump onto those taxi driver. Uber is far better as driver cannot see the destination.

 

Recently i also quite pissed off with grab. I requested grabcar and one taxi driver accepted my ride. After i boarded the taxi and tell the taxi driver to go the route that i want, he told me the route is further and dont want to use that route, and told me the fare you are paying is already low, i dont want to waste my time taking longer route. If the taxi is by meter, i believe that taxi driver confirmed dont mind taking a longer route. Looks like taxi driver mindset really cmi, until today they still very choosy where and what they want to do and go.

Edited September 30, 2017 by 13177

[Yewheng]

I also kena. This taxi driver ask me to cancel because he said he got 'tyre puncture'.

 

Sent a complaint to Grab. They shouldn't be allowed to do this.

I don't know about grab.. But for Uber, we driver have can select do not charge rider when we driver cancel on rider. So if any of the Uber driver message rider and ask rider to cancel the ride for whatever reason, the rider can actually wrote in to complain.

 

The do not charge rider is there for a reason, like your case, Tyre puncture. Or sway sway, met onto accident halfway when on the way to pick up rider or any other reasons, it's not fair to put cancelation charge to rider.

 

I have select do not charge rider too many times already. All of the time is really bo Bian. Like when I received the ping, it put 10minutes, I accept it. Skally I passed the traffic light as it's too late to turn left. The GPS then calculate the time to reach now become 15 minutes. I feel it's not too right to let rider wait for so long so I cancel with do not charge rider. Max for myself is 10minutes. There are also case where, when reach the location, don't know where exactly is the rider even after on phone talking to the person, I have no choice but to cancel with do not charge rider.

 

One thing bad about Uber app is that the app will give ping to driver when driver is still on the way to drop off another rider that is say 10minutes. The app will based on the route timing, but will never consider the timing that driver have to drive to basement carpark to drop off rider, collect cash, go into guardhouse, all these may take additional 2 to 5 minutes, end up become 15 minutes. Then nevermind, driver can don't accept right? But if driver don't accept will affect the acceptance rate.

Edited September 30, 2017 by Yewheng

[Yewheng]

I always find grab same as like last time those taxi driver, can choose and pick the passenger they want. Esp if you use grabcar, both taxi and car can accept rider request. So still got chance to bump onto those taxi driver. Uber is far better as driver cannot see the destination.

 

Recently i also quite pissed off with grab. I requested grabcar and one taxi driver accepted my ride. After i boarded the taxi and tell the taxi driver to go the route that i want, he told me the route is further and dont want to use that route, and told me the fare you are paying is already low, i dont want to waste my time taking longer route. If the taxi is by meter, i believe that taxi driver confirmed dont mind taking a longer route. Looks like taxi driver mindset really cmi, until today they still very choosy where and what they want to do and go.

One thing for sure, if you want to go longer route, make sure the arrival timing and the exact drop off location is not too far off from the original drop off location that you selected. If let's say one of it is not fulfilled, it will not be fix fare. The fare will be based on distance and also the timing that is stationary. Then the longer distance will be more expensive then the shorter distance.. Edited September 30, 2017 by Yewheng

[Spurman]

I always find grab same as like last time those taxi driver, can choose and pick the passenger they want. Esp if you use grabcar, both taxi and car can accept rider request. So still got chance to bump onto those taxi driver. Uber is far better as driver cannot see the destination.

 

Recently i also quite pissed off with grab. I requested grabcar and one taxi driver accepted my ride. After i boarded the taxi and tell the taxi driver to go the route that i want, he told me the route is further and dont want to use that route, and told me the fare you are paying is already low, i dont want to waste my time taking longer route. If the taxi is by meter, i believe that taxi driver confirmed dont mind taking a longer route. Looks like taxi driver mindset really cmi, until today they still very choosy where and what they want to do and go.

Err.... fixed amt lor. Taxi driver is rite this time as he become grabbed in this moment..... know like our red car park lots. Magic.

 

But then dun expect 15dollar value when u choose 10dollar value service bqr

[Jman888]

I also kena. This taxi driver ask me to cancel because he said he got 'tyre puncture'.

 

Sent a complaint to Grab. They shouldn't be allowed to do this.

took grab this morning, first car cancel few seconds after confirm.

 

Asked the 2nd driver why grab keep canceling booking lately, he blame it on the pin

[Kb27]

took grab this morning, first car cancel few seconds after confirm.

 

Asked the 2nd driver why grab keep canceling booking lately, he blame it on the pin

[Nothingtodo]

I always find grab same as like last time those taxi driver, can choose and pick the passenger they want. Esp if you use grabcar, both taxi and car can accept rider request. So still got chance to bump onto those taxi driver. Uber is far better as driver cannot see the destination.

 

Recently i also quite pissed off with grab. I requested grabcar and one taxi driver accepted my ride. After i boarded the taxi and tell the taxi driver to go the route that i want, he told me the route is further and dont want to use that route, and told me the fare you are paying is already low, i dont want to waste my time taking longer route. If the taxi is by meter, i believe that taxi driver confirmed dont mind taking a longer route. Looks like taxi driver mindset really cmi, until today they still very choosy where and what they want to do and go.

Fix fare cannot choose route period. Those drivers that follow your longer route is purely on their own decision. You want cheap ride, so do taxi or PHD needs to earn a living. Ask yourself if your employer ask you do overtime include holidays and weekends without additional pay, will you continue working for him or her?

[Nothingtodo]

one was east coast road, driver took the booking and on the way to drop off passenger, after 5min he just messaged 'I'm here' and canceled and full amount was charged to my account. I was looking at the apps and he just dropped off the passenger. Wrote in complain via the app and got reply within 5min to waive the charges.

 

One was on a raining day going to clementi, he cancel the booking after 2min but no impose charges. Edit: just check my history, I was charged the full fare again, just wrote in again

It works both ways. Both allow to cancel each other if condition not right. Nothing wrong with that. As for charges applied to your account even when you did not take the ride, it's app issue.

[Nothingtodo]

I don't know about grab.. But for Uber, we driver have can select do not charge rider when we driver cancel on rider. So if any of the Uber driver message rider and ask rider to cancel the ride for whatever reason, the rider can actually wrote in to complain.

 

The do not charge rider is there for a reason, like your case, Tyre puncture. Or sway sway, met onto accident halfway when on the way to pick up rider or any other reasons, it's not fair to put cancelation charge to rider.

 

I have select do not charge rider too many times already. All of the time is really bo Bian. Like when I received the ping, it put 10minutes, I accept it. Skally I passed the traffic light as it's too late to turn left. The GPS then calculate the time to reach now become 15 minutes. I feel it's not too right to let rider wait for so long so I cancel with do not charge rider. Max for myself is 10minutes. There are also case where, when reach the location, don't know where exactly is the rider even after on phone talking to the person, I have no choice but to cancel with do not charge rider.

 

One thing bad about Uber app is that the app will give ping to driver when driver is still on the way to drop off another rider that is say 10minutes. The app will based on the route timing, but will never consider the timing that driver have to drive to basement carpark to drop off rider, collect cash, go into guardhouse, all these may take additional 2 to 5 minutes, end up become 15 minutes. Then nevermind, driver can don't accept right? But if driver don't accept will affect the acceptance rate.

Grab drivers are penalized via rating drop every time they canceled a job, Similar to Uber. However, for Grab, their ratings do affect them achieving their incentives. As for Uber, it affects the time in getting the next call after cancelation.

I wonder what disincentive they kena, if they "cannot meet the time" ?

With uber driver, don't really care. Just accept job first, finish drop off, then continue to next pick up.

If rider cancel for any reason, so be it.

 

With Uberpool, the cancellation is disruptive. Pick up 1st rider, on the way to his destination, 2nd ping comes in, system auto-add, gps auto re-route.

Then 2nd rider cancel. Gps left in a wrong direction going towards 2nd rider. Then need to check uber app again and re-route to 1st rider destination. So uberpool cancellation is really disruptive.

 

Many times, you were heading in the opposite direction on a semi or expressway and you need to make a big loop, when the 2nd rider calls and then cancel. So I was doing the Braddell Rd semi-expressway loops and loops, bcuz of that.

I would cancel the ride if the loop is too ridiculous.

[13177]

Fix fare cannot choose route period. Those drivers that follow your longer route is purely on their own decision. You want cheap ride, so do taxi or PHD needs to earn a living. Ask yourself if your employer ask you do overtime include holidays and weekends without additional pay, will you continue working for him or her?

It means if fixed fare cannot choose route and driver must follow the GPS route or the route driver likes to take ah? Even if GPS points to a longer route? How about if fixed fare which doesnt include ERP, and rider dont want to pay for the ERP and ask driver to take another route to avoid ERP gantry also cannot? I understand for grab, the fare show on the apps doesnt include any ERP charges de, unlike uber the fare show on apps included ERP charges.

Edited October 1, 2017 by 13177