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Handed a CASE letter to VW today! Blog updates.

Keithchue

By Keithchue,
in Complaints

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Keithchue

Keithchue

5th Gear
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week 2,

 

went Vw on Friday to retrieve all my stuff including boot stuff from my car, met up with my service advisor as I don't know where they parked my car at. was being told that they have received the CASE letter. and they will come back to me by this week. I'm heading to the states on Thursday, hope they will come back in time to decide what to do.

 

as per case, in this order, Repair, Replace, Refund.

 

since my Repair is done 5 times and no succession, I can ask for Replace subject to parties involved approval.

 

looks like I will ask for VW golf GTI, since it is running on the 6 speeder wet.. might as well avoid any future problems with the GB.

 

stay tuned

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Matoonia

Matoonia

6th Gear

week 2,

 

went Vw on Friday to retrieve all my stuff including boot stuff from my car, met up with my service advisor as I don't know where they parked my car at. was being told that they have received the CASE letter. and they will come back to me by this week. I'm heading to the states on Thursday, hope they will come back in time to decide what to do.

 

as per case, in this order, Repair, Replace, Refund.

 

since my Repair is done 5 times and no succession, I can ask for Replace subject to parties involved approval.

 

looks like I will ask for VW golf GTI, since it is running on the 6 speeder wet.. might as well avoid any future problems with the GB.

 

stay tuned

 

Wow you are hopeful for a replacement to Golf GTI. Never heard of that before. Will VCS want to do it?

 

Anyway since you are driving Jetta now, why don't u consider the CC, since it's also 6spd DSG.

 

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Hamburger

Hamburger

Hypersonic

week 2,

 

went Vw on Friday to retrieve all my stuff including boot stuff from my car, met up with my service advisor as I don't know where they parked my car at. was being told that they have received the CASE letter. and they will come back to me by this week. I'm heading to the states on Thursday, hope they will come back in time to decide what to do.

 

as per case, in this order, Repair, Replace, Refund.

 

since my Repair is done 5 times and no succession, I can ask for Replace subject to parties involved approval.

 

looks like I will ask for VW golf GTI, since it is running on the 6 speeder wet.. might as well avoid any future problems with the GB.

 

stay tuned

 

realistically they shall repair all the way and your hope of changing a car is not going to happen, given the fact that coe adds to the complication.

 

Do keep us updated...cheers

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Keithchue

Keithchue

5th Gear
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Wow you are hopeful for a replacement to Golf GTI. Never heard of that before. Will VCS want to do it?

 

Anyway since you are driving Jetta now, why don't u consider the CC, since it's also 6spd DSG.

 

too big a car to handle...

anyway it is just a thinking of my part...yet to confirm....

thank for the advice..

 

realistically they shall repair all the way and your hope of changing a car is not going to happen, given the fact that coe adds to the complication.

 

Do keep us updated...cheers

yes, I can also ask for replacement since repair is demonstrated to be ineffective as per lemon law...

COE will be a difficult part to handle though. I think might be easier to refund than to replace

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Vhtfhwlego

Vhtfhwlego

Supercharged
(edited)

Do let us know how is going to end.

I stay near a VW showroom and I often have this evil thought,

parked my old car at the showroom and label it with, "a 230,000km car is more reliable than a VW" :D[:p]

Edited by Vhtfhwlego
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Keithchue

Keithchue

5th Gear
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Do let us know how is going to end.

I stay near a VW showroom and I often have this evil thought,

parked my old car at the showroom and label it with, "a 230,000km car is more reliable than a VW" :D[:p]

 

that is a good idea. get some reporters on the site.

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Jellandross

Jellandross

Supersonic

week 2,

 

went Vw on Friday to retrieve all my stuff including boot stuff from my car, met up with my service advisor as I don't know where they parked my car at. was being told that they have received the CASE letter. and they will come back to me by this week. I'm heading to the states on Thursday, hope they will come back in time to decide what to do.

 

as per case, in this order, Repair, Replace, Refund.

 

since my Repair is done 5 times and no succession, I can ask for Replace subject to parties involved approval.

 

looks like I will ask for VW golf GTI, since it is running on the 6 speeder wet.. might as well avoid any future problems with the GB.

 

stay tuned

 

i hope you'll get a positive outcome. may the force of CASE be with you.

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Keithchue

Keithchue

5th Gear
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i hope you'll get a positive outcome. may the force of CASE be with you.

haha...

thanks...if that does not work..

will be ganging up with my friend to engage a lawyer.

 

sharing the cost to send a lawyer letter to them

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Soya

Soya

Supersonic

haha...

thanks...if that does not work..

will be ganging up with my friend to engage a lawyer.

 

sharing the cost to send a lawyer letter to them

 

 

errrmm.....u seriously reckon one or two individuals sharing a lawyer can outgun an giant german automotive company wif billions of dollars in the piggy bank?

 

if it all fails and toothless tiger remain toothless, juz call the media to report ur story. tink they would prefer to siam media than a lawyer letter.

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alex976

alex976

5th Gear

haha...

thanks...if that does not work..

will be ganging up with my friend to engage a lawyer.

 

sharing the cost to send a lawyer letter to them

 

No offence to anyone.

 

Many people have experience with dealers whereby their car's problem is not solved. Its understandable to be very frustrated. But the chances VW will replace it with a new car are slim. The best outcome VW will provide is that they will take in your car and keep repairing it and provide a replacement car to minimize your inconvenience during the repair period.

 

After you send in your car to VW multiple times for the same problem and that VW cant solve your car's problems. As long as VW keep taking in your car for repairs at no cost within the warranty period. There is nothing much you can fault them.

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Solar

Solar

Turbocharged

 

No offence to anyone.

 

Many people have experience with dealers whereby their car's problem is not solved. Its understandable to be very frustrated. But the chances VW will replace it with a new car are slim. The best outcome VW will provide is that they will take in your car and keep repairing it and provide a replacement car to minimize your inconvenience during the repair period.

 

After you send in your car to VW multiple times for the same problem and that VW cant solve your car's problems. As long as VW keep taking in your car for repairs at no cost within the warranty period. There is nothing much you can fault them.

 

i recall some time ago a bmw 7 series owner sued performance motor and won.. go to the press and share your stories.

also, there is lemon law in-place now..

 

there are always options available..

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Astrid

Astrid

4th Gear

After you send in your car to VW multiple times for the same problem and that VW cant solve your car's problems. As long as VW keep taking in your car for repairs at no cost within the warranty period. There is nothing much you can fault them.

What's the point of having your a VW in and out of the workshop and cannot utilize it for 20-30% of the time, due to its inherent unreliability?

What quality of life?

Just get another Jap car, or a Merc if you need/want conti, to get back reliability and a semblance of reality in your life!

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inlinesix

inlinesix

Hypersonic

 

No offence to anyone.

 

Many people have experience with dealers whereby their car's problem is not solved. Its understandable to be very frustrated. But the chances VW will replace it with a new car are slim. The best outcome VW will provide is that they will take in your car and keep repairing it and provide a replacement car to minimize your inconvenience during the repair period.

 

After you send in your car to VW multiple times for the same problem and that VW cant solve your car's problems. As long as VW keep taking in your car for repairs at no cost within the warranty period. There is nothing much you can fault them.

I pay reliable ws to diagnose and know the problem. After that, go back to VW SG & bang table. Tell them to fix that problem.

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Xefera

Xefera

6th Gear

another way is to search VW forums around the world for similar reported problem. like the DSG GB issue, if there is enough noise, the manufacturer cannot siam anymore and will be forced to admit and provide a reasonable solution to all buyers.

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