Huge 2nd Gear August 23, 2013 Share August 23, 2013 Anyone encounter not receiving their bill and asking for payment? For my case I signed up with HSBC because I always use shell for my car. Till date I am waiting for the hardcopy bill so that I can verify and pay. Last night I could not use my card to pay for my petrol because it was stopped by the bank. Never in my life have I ever had any bank stop my credit before. Just want to check if anyone else encounter such issue. ↡ Advertisement Link to post Share on other sites More sharing options...
13177 Hypersonic August 23, 2013 Share August 23, 2013 By right the bank should send your hard copy of your bills. Unless they send soft copy to the customer email or you need to log in to their bank homepage to check. If you didnt pay your bills or exceeded the credit limit, you cannot use your card unless you clear your payment. So far i have no problem with my HSBC credit card, they always send me hardcopy of my bills. Link to post Share on other sites More sharing options...
Jman888 Moderator August 23, 2013 Share August 23, 2013 this is between you and the bank, and i believe there must be some miscommunication and you have to clarify with them and not venting in mcf. Dun embarrass yourself if it happen to be a self pwned thread, why would a bank stop a card if you dun exit the limit? Anyone encounter not receiving their bill and asking for payment? For my case I signed up with HSBC because I always use shell for my car. Till date I am waiting for the hardcopy bill so that I can verify and pay. Last night I could not use my card to pay for my petrol because it was stopped by the bank. Never in my life have I ever had any bank stop my credit before. Just want to check if anyone else encounter such issue. Link to post Share on other sites More sharing options...
Acemundo Supercharged August 23, 2013 Share August 23, 2013 By right the bank should send your hard copy of your bills. Unless they send soft copy to the customer email or you need to log in to their bank homepage to check. If you didnt pay your bills or exceeded the credit limit, you cannot use your card unless you clear your payment. So far i have no problem with my HSBC credit card, they always send me hardcopy of my bills. amex encouraged me to sign up an online access to read my bills with them. the problem is I have few transactions with them so I rarely log in and the therefore I forgot my password. I even missed the bill with them charging me the annual fees. after two months of no payment, amex finally send me hard copy of bill for the annual fees+late payment penalty. after that I terminate my amex card and that is the last I saw of my amex bill. Link to post Share on other sites More sharing options...
Nav14 6th Gear August 23, 2013 Share August 23, 2013 Must have activated the soft copy option only for the monthly bills without realising it. Same thing happened to me with DBS until I received the late payment notice sent by hardcopy. I quickly deactivated the soft copy and opted for hardcopy only. Link to post Share on other sites More sharing options...
KennyLee83 1st Gear August 23, 2013 Share August 23, 2013 call the hotline and ask... i kena from ocbc and hsbc and stand chart before.. somehow bill never arrive... and next thing i know. warning letter... late payment charges due blah blah... called them n tell them no bill sent how to know how much and what to pay for? Link to post Share on other sites More sharing options...
Kangadrool Supersonic August 23, 2013 Share August 23, 2013 Better stick with hardcopy bills. Softcopies and emails are a mess. Link to post Share on other sites More sharing options...
Freestylers09 5th Gear August 23, 2013 Share August 23, 2013 call the hotline and ask... i kena from ocbc and hsbc and stand chart before.. somehow bill never arrive... and next thing i know. warning letter... late payment charges due blah blah... called them n tell them no bill sent how to know how much and what to pay for? some cards is paperless go online check acc i kana by frank card didnt even know this card work this way,as usual sales guy no say however got 6% online shopping rebate Link to post Share on other sites More sharing options...
Jman888 Moderator August 23, 2013 Share August 23, 2013 They already told you it was meant for online mah some cards is paperless go online check acc i kana by frank card didnt even know this card work this way,as usual sales guy no say however got 6% online shopping rebate Link to post Share on other sites More sharing options...
Blackyv Turbocharged August 23, 2013 Share August 23, 2013 Better stick with hardcopy bills. Softcopies and emails are a mess. Agree.. I need it to remind me....even my phone bill also won't go for paperless when it keep pestering me to... Link to post Share on other sites More sharing options...
Throttle2 Supersonic August 23, 2013 Share August 23, 2013 I think many want to go paperless but the problem is that both customers and bank are not ready for it So end up, miscom and mistakes..... Link to post Share on other sites More sharing options...
Mustank Hypersonic August 23, 2013 Share August 23, 2013 some cards is paperless go online check acc i kana by frank card didnt even know this card work this way,as usual sales guy no say however got 6% online shopping rebate 6% applying now!!! Link to post Share on other sites More sharing options...
Kangadrool Supersonic August 23, 2013 Share August 23, 2013 I think many want to go paperless but the problem is that both customers and bank are not ready for it So end up, miscom and mistakes..... Yeah, some banks implemented the "opt-out" scheme instead of "opt-in". Link to post Share on other sites More sharing options...
Whathefish 5th Gear August 23, 2013 Share August 23, 2013 Anyone encounter not receiving their bill and asking for payment? For my case I signed up with HSBC because I always use shell for my car. Till date I am waiting for the hardcopy bill so that I can verify and pay. Last night I could not use my card to pay for my petrol because it was stopped by the bank. Never in my life have I ever had any bank stop my credit before. Just want to check if anyone else encounter such issue. there's always first time....btw did HSBC give u ang pao? Link to post Share on other sites More sharing options...
Freestylers09 5th Gear August 23, 2013 Share August 23, 2013 6% applying now!!! 1 month cap at $1000, so meaning rebate $60, 1 year $720 Link to post Share on other sites More sharing options...
Jhyy701 Clutched August 23, 2013 Share August 23, 2013 What to do? Link to post Share on other sites More sharing options...
Huge 2nd Gear August 23, 2013 Author Share August 23, 2013 For my case, I received an automated call telling me that my credit is due. I did call up the customer service that I did not receive my bill and I would like to have my bill first to verify before I pay through internet banking. They told me that they will dispatch my bill. That was early last week. Yesterday I received another automated call reminder. As my petrol was low, I went to pump petrol and when I wanted to pay, I could not. The pump cashier told me I am not the first person encountering this problem. The amount that was due is $89 (July) and $600+ (August) which I can easily pay off once I verify the bill. I did not opt for any online/soft copy option. They also verify my home address thrice. I check my letter box everyday but no bill from HSBC. Jman888: please do not embarrass yourself by assuming that I am venting in MCF as I am only asking if anyone else is encountering such problem, since I was told by the pump cashier Kenny lee83 : I have already called them thrice. Link to post Share on other sites More sharing options...
Galantspeedz Turbocharged August 23, 2013 Share August 23, 2013 since you not heave spender.. you can just ask them over the phone what you spend on... this is what i usually do when i did not receive the bill...... i can't be bothered to wait for them to re send the bill then if late, still need call to waive late charges etc...... ↡ Advertisement Link to post Share on other sites More sharing options...
Recommended Posts
Related Discussions
Related Discussions
Ex-HSBC executive jailed 10.5 years for cheating
Ex-HSBC executive jailed 10.5 years for cheating
HSBC's Peel & Win at Caltex 2017
HSBC's Peel & Win at Caltex 2017
At Shell, HSBC or Citi for now? UOB BACK!
At Shell, HSBC or Citi for now? UOB BACK!
HSBC Discount with Shell Coupon
HSBC Discount with Shell Coupon
3M solar film - sucks
3M solar film - sucks
Simi taichee?
Simi taichee?
SgCartMart website sucks
SgCartMart website sucks
Harvey Norman's extended warranty sucks
Harvey Norman's extended warranty sucks