Legal issue

[Beehive3783]

Yes this is a local transaction. Ok this's how it goes. Amount of the invoice is 10k+.

 

- All quotation & descriptions are thru sms and client had acknowledge and ask me to proceed the order. (Client even call my other staff to proceed the order)

- 19/8 at 4+pm = Received client's PO via email. (never acknowledge nor sign on their PO, Not our practice unless instructed by client)

- 19/8 at 5pm = Send my PO via email to my supplier. (Supplier acknowledge my email and was informed not refundable or returnable)

- 19/8 at 6pm = Received a call from client that he made a mistake on my quotation and hence want to cancel the PO.

- 19/8 at 9pm = Received an cancellation email from client. (how to cancel order when it's after office hour?)

- 20/8 at 9am = Call to supplier but was told no cancellation or refundable.

- 20/8 at 9+am = Call to client order can't be cancel (But client replied that he had already email me the cancellation request and hence he's not responsible for it)

- 20/8 at 10am = Call supplier to negotiate and was told have to compensate an amount for cancellation.

 

So right now i'm stuck in between as supplier seek compensation from us while client refuse to accept the goods nor paying the penalty.

 

Your mistake is not making clear to your customer that the order cannot be cancelled or there is a cancellation penalty. And all quotations should be sent through email unless this customer is trustworthy and steady type.

 

Since there is no cancellation clause in your quotation, there is nothing much you can do about your customer cancelling the order.

 

Seriously, 10K plus you dare to quote via sms? I think you're screwed liao.

[Beehive3783]

If his supplier is the principal then LLST also have to buy from them.