Used Car Dealers Feedback (Part 2)!

[Titaniumr]

Beware of Optima Werkz- A Fraud and Theft Company for Car Servicing and Repairs

 

Bought a BMW 325 from kruise auto from megamart 3 months ago Warranty by Optima Werkz

 

After 1 month the start to have some issue, called kruise auto they ask me to sent to optima werkz.

 

Sent in immediately and was handle by Sky after few hours of checking they called me up and tell me the parts damage is not under warranty and requires to pay.

 

Reluctantly we proceed and I paid

1 month later the car have similar problem. Called kruise auto again and they ask me to go back optima werkz. So no choice since my car is under the warranty I have to go back if not the warranty will be void.

 

I went back look for sky and he immediately told me its wear and tear not covered under warranty.

 

I was pissed off cos he have not even checked. So I ask him to check what is wrong and let me know.

7 hours later they called me up to pick up the car so I went and was slap with a $1800 bills.

I argue with sky as he has not quoted me and go ahead with the repair.

I refuse to pay and he threaten not to release the car. We argue for 20 mins and he told me " since you drive a bmw and got no money to pay then out of good will I will discount $300 for you"

I was very angry I went to the counter paid the full sums $1800 and I went off.

 

Its not about the money but its the principle.

I called kruise auto to complaint about the issue and I want to change warranty company but I was brush away by the sales manager.

 

I know I have bought a lemon and now I understand how this whole deals work.

 

Maybe it just that I'm very fussy but I feel I should tell you guys and you guys can gauge if its me or its the dealer or if its the workshop

 

Hope you guys dun encounter anything like me when u buy a car!

 

Reu, my learning is non agent warranty will always have such issues. PI cars included. Though they have a booklet that outlines what they cover, anything that falls into the grey area is not under warranty. In short other that agent cars, there is no warranty.

[Jq1988]

Go to CASE IMMEDIATELY!

[Optima_werkz]

Beware of Optima Werkz- A Fraud and Theft Company for Car Servicing and Repairs

 

Bought a BMW 325 from kruise auto from megamart 3 months ago Warranty by Optima Werkz

 

After 1 month the start to have some issue, called kruise auto they ask me to sent to optima werkz.

 

Sent in immediately and was handle by Sky after few hours of checking they called me up and tell me the parts damage is not under warranty and requires to pay.

 

Reluctantly we proceed and I paid

1 month later the car have similar problem. Called kruise auto again and they ask me to go back optima werkz. So no choice since my car is under the warranty I have to go back if not the warranty will be void.

 

I went back look for sky and he immediately told me its wear and tear not covered under warranty.

 

I was pissed off cos he have not even checked. So I ask him to check what is wrong and let me know.

7 hours later they called me up to pick up the car so I went and was slap with a $1800 bills.

I argue with sky as he has not quoted me and go ahead with the repair.

I refuse to pay and he threaten not to release the car. We argue for 20 mins and he told me " since you drive a bmw and got no money to pay then out of good will I will discount $300 for you"

I was very angry I went to the counter paid the full sums $1800 and I went off.

 

Its not about the money but its the principle.

I called kruise auto to complaint about the issue and I want to change warranty company but I was brush away by the sales manager.

 

I know I have bought a lemon and now I understand how this whole deals work.

 

Maybe it just that I'm very fussy but I feel I should tell you guys and you guys can gauge if its me or its the dealer or if its the workshop

 

Hope you guys dun encounter anything like me when u buy a car!

 

Dear Reu,

 

Thank you for your note regarding the warranty situation.

 

We are committed to servicing our clients well, and would like to clarify and resolve the situation which you have raised.

 

Could we request that you kindly drop us an email at [email protected], so that we can get in touch with you and work this through.

 

Cheers and thank you.

 

Sincerely,

Optima Werkz Pte Ltd

[Kar_lover]

Beware of Optima Werkz- A Fraud and Theft Company for Car Servicing and Repairs

 

Bought a BMW 325 from kruise auto from megamart 3 months ago Warranty by Optima Werkz

 

After 1 month the start to have some issue, called kruise auto they ask me to sent to optima werkz.

 

Sent in immediately and was handle by Sky after few hours of checking they called me up and tell me the parts damage is not under warranty and requires to pay.

 

Reluctantly we proceed and I paid

1 month later the car have similar problem. Called kruise auto again and they ask me to go back optima werkz. So no choice since my car is under the warranty I have to go back if not the warranty will be void.

 

I went back look for sky and he immediately told me its wear and tear not covered under warranty.

 

I was pissed off cos he have not even checked. So I ask him to check what is wrong and let me know.

7 hours later they called me up to pick up the car so I went and was slap with a $1800 bills.

I argue with sky as he has not quoted me and go ahead with the repair.

I refuse to pay and he threaten not to release the car. We argue for 20 mins and he told me " since you drive a bmw and got no money to pay then out of good will I will discount $300 for you"

I was very angry I went to the counter paid the full sums $1800 and I went off.

 

Its not about the money but its the principle.

I called kruise auto to complaint about the issue and I want to change warranty company but I was brush away by the sales manager.

 

I know I have bought a lemon and now I understand how this whole deals work.

 

Maybe it just that I'm very fussy but I feel I should tell you guys and you guys can gauge if its me or its the dealer or if its the workshop

 

Hope you guys dun encounter anything like me when u buy a car!

 

Lemon Law applies to used cars bought from used car dealers. You should go back to kruise and deal with them.

[Contipro]

Hi, I may be newbie here. But after reading thru this forum from part 1 to part 2, I feel we all as consumers should work together to list out all the blacklist dealers and also the workshop.

We want to make known to these dishonest dealers and workshop people, please practice fair business. You may cheat us once, but spread of news will stop hundreds of potential customers.

 

Comment on Optima Werkz, here I have another reference (see below link) how they tried to con consumer into changing unnecessary parts.

http://www.shc-forum.com/viewtopic.php?p=2...6fa701a11e79598

 

 

Please beware, advise all to get 2nd opinion from other workshop, or if you like to have cheaper repairing cost please visit to Johor (but still have to practice awareness , checking price first before commit any repairing work.).

 

just a piece of advise.

[SuPerBoRed]

Dear Reu,

 

Thank you for your note regarding the warranty situation.

 

We are committed to servicing our clients well, and would like to clarify and resolve the situation which you have raised.

 

Could we request that you kindly drop us an email at [email protected], so that we can get in touch with you and work this through.

 

Cheers and thank you.

 

Sincerely,

Optima Werkz Pte Ltd

 

If you want to repair your reputation, keep all correspondence public. Else, stop posting.. waste precious seconds reading what you have to say

[Walterwu]

Beware of Optima Werkz- A Fraud and Theft Company for Car Servicing and Repairs

 

Bought a BMW 325 from kruise auto from megamart 3 months ago Warranty by Optima Werkz

 

After 1 month the start to have some issue, called kruise auto they ask me to sent to optima werkz.

 

Sent in immediately and was handle by Sky after few hours of checking they called me up and tell me the parts damage is not under warranty and requires to pay.

 

Reluctantly we proceed and I paid

1 month later the car have similar problem. Called kruise auto again and they ask me to go back optima werkz. So no choice since my car is under the warranty I have to go back if not the warranty will be void.

 

I went back look for sky and he immediately told me its wear and tear not covered under warranty.

 

I was pissed off cos he have not even checked. So I ask him to check what is wrong and let me know.

7 hours later they called me up to pick up the car so I went and was slap with a $1800 bills.

I argue with sky as he has not quoted me and go ahead with the repair.

I refuse to pay and he threaten not to release the car. We argue for 20 mins and he told me " since you drive a bmw and got no money to pay then out of good will I will discount $300 for you"

I was very angry I went to the counter paid the full sums $1800 and I went off.

 

Its not about the money but its the principle.

I called kruise auto to complaint about the issue and I want to change warranty company but I was brush away by the sales manager.

 

I know I have bought a lemon and now I understand how this whole deals work.

 

Maybe it just that I'm very fussy but I feel I should tell you guys and you guys can gauge if its me or its the dealer or if its the workshop

 

Hope you guys dun encounter anything like me when u buy a car!

 

Strongly suggest you read up on the Lemon Law. You are covered for all these.

 

BTW, the warranty is the car dealer buying to insure himself having to pay for defects discovered during the 6 months after delivery where he is required by law to repair at his cost.

Edited September 5, 2013 by Walterwu

[Ooosh]

Beware of Optima Werkz- A Fraud and Theft Company for Car Servicing and Repairs

 

Bought a BMW 325 from kruise auto from megamart 3 months ago Warranty by Optima Werkz

 

After 1 month the start to have some issue, called kruise auto they ask me to sent to optima werkz.

 

Sent in immediately and was handle by Sky after few hours of checking they called me up and tell me the parts damage is not under warranty and requires to pay.

 

Reluctantly we proceed and I paid

1 month later the car have similar problem. Called kruise auto again and they ask me to go back optima werkz. So no choice since my car is under the warranty I have to go back if not the warranty will be void.

 

I went back look for sky and he immediately told me its wear and tear not covered under warranty.

 

I was pissed off cos he have not even checked. So I ask him to check what is wrong and let me know.

7 hours later they called me up to pick up the car so I went and was slap with a $1800 bills.

I argue with sky as he has not quoted me and go ahead with the repair.

I refuse to pay and he threaten not to release the car. We argue for 20 mins and he told me " since you drive a bmw and got no money to pay then out of good will I will discount $300 for you"

I was very angry I went to the counter paid the full sums $1800 and I went off.

 

Its not about the money but its the principle.

I called kruise auto to complaint about the issue and I want to change warranty company but I was brush away by the sales manager.

 

I know I have bought a lemon and now I understand how this whole deals work.

 

Maybe it just that I'm very fussy but I feel I should tell you guys and you guys can gauge if its me or its the dealer or if its the workshop

 

Hope you guys dun encounter anything like me when u buy a car!

 

What kind of wear and tear cost 1.8k? Maybe you can show??

There was once my friend engine piang go optima werkz replace 1-for-1 FOC......

 

I mean have to understand both sides of story...

[Optima_werkz]

If you want to repair your reputation, keep all correspondence public. Else, stop posting.. waste precious seconds reading what you have to say

 

Dear Superbored,

 

We are giving Reu an opportunity to clarify the points which he has raised, as we have internally checked and found them to be False. We have not heard from him yet.

 

If he is truly a client of Optima Werkz, we will not be able to make our correspondences public. We do not have a policy of discussing client matters publicly.

 

We appreciate your understanding.

 

Regards

Optima Werkz.

 

 

 

 

[Optima_werkz]

What kind of wear and tear cost 1.8k? Maybe you can show??

There was once my friend engine piang go optima werkz replace 1-for-1 FOC......

 

I mean have to understand both sides of story...

 

Dear Ooosh,

 

Thank you for being fair in your judgement and giving us the benefit of doubt. We have a track record to uphold, and are committed to servicing our customers.

 

As mentioned, we've not heard from Reu. We hope to have the facts clarified with him.

 

Regards

Optima Werkz

[Jaymz21]

Guys,

Wonder if authorized distributors will provide used car evaluation services. They would know their cars the best, wouldn't they? Rather than go to AAS or Vicom or STA.

 

Even the checks at a pro-"make" workshop might not be thorough or exhaustive enough.

[Eric4285]

3rd party warranty is definitely less comprehensive than Agent, Its not rocket science. How much does it cost to insure a Used Car 100%???

I believe Optima or others definitely have a booklet to Outline what they covers and don't. Its due diligence on the consumers part to read up.

Of course there could be some jargons or grey areas that could always be contested with CASE if no amicable resolution could be found.

False representation of the Coverage could be a headache as some consumers might take salesman's word for word.

Eg: Dun worry the XXX warranty will cover u all parts & labours for 1yr on top of Lemon Law. I mean seriously...???

 

As for me i always bargain down $ the car i like and use the DIFF $ as standby funds for minor repairs. (wear & tear)

Lemon Law and test drive plus own judgement is good enuff for me.

If not can always sent AA,STA or VICOM.

Not happy report can always dun buy.

Juz my 2 cents.

 

[Xienqi]

Did not visit forum for quite awhile as have been busy with new job and settling back into Singapore. I was based in China for the past 11 years.

 

I am amused at the allegation of me being a troll. Its interesting to know that there are all kinds of people out there.

 

Well, its been more than 2 months since I bought my XC90. I must say that the only thing I am not happy is the petrol consumption. I know that this will be high but not prepared for this high. $116 of esso 5000 gets me 350km!!!

 

As I said before, I used to buy only used cars before but that was long long time ago. Of course things were cheaper then. I guess after reading the contributions on this forum, I am rather lucky with my car. As I am now looking for a second car for my wife, I now face the same stress again. I went back to Dcars but they did not have what I am looking for. I made offer at Motor East and Hin Loong last week but both were rejected. Seems like the max discount you can get from the advertised price is about 5-6K. Anyway no rush so will wait and see.

 

 

[Warthog]

XC90 is a guzzler. I got a few friends driving this car too.

 

I don't think you can expect 9-10km per litre for this car or even 8 km per litre for urban drive.

 

My sympathies if you didn't know or were misled.

[Alvin22]

Bro

I bought a car from executive motor and also warranty by Optima Werk.

The servicing is very expensive and the coverage is so low.

Basically anything that is spoil they will tell me it's wear and tear!!!

 

I ask them what is covered their manager tiek din bothered to answer me. I was so pissed off

[Alvin22]

Beware of Optima Werkz- A Fraud and Theft Company for Car Servicing and Repairs

 

Bought a BMW 325 from kruise auto from megamart 3 months ago Warranty by Optima Werkz

 

After 1 month the start to have some issue, called kruise auto they ask me to sent to optima werkz.

 

Sent in immediately and was handle by Sky after few hours of checking they called me up and tell me the parts damage is not under warranty and requires to pay.

 

Reluctantly we proceed and I paid

1 month later the car have similar problem. Called kruise auto again and they ask me to go back optima werkz. So no choice since my car is under the warranty I have to go back if not the warranty will be void.

 

I went back look for sky and he immediately told me its wear and tear not covered under warranty.

 

I was pissed off cos he have not even checked. So I ask him to check what is wrong and let me know.

7 hours later they called me up to pick up the car so I went and was slap with a $1800 bills.

I argue with sky as he has not quoted me and go ahead with the repair.

I refuse to pay and he threaten not to release the car. We argue for 20 mins and he told me " since you drive a bmw and got no money to pay then out of good will I will discount $300 for you"

I was very angry I went to the counter paid the full sums $1800 and I went off.

 

Its not about the money but its the principle.

I called kruise auto to complaint about the issue and I want to change warranty company but I was brush away by the sales manager.

 

I know I have bought a lemon and now I understand how this whole deals work.

 

Maybe it just that I'm very fussy but I feel I should tell you guys and you guys can gauge if its me or its the dealer or if its the workshop

 

Hope you guys dun encounter anything like me when u buy a car!

 

 

 

Optima werkz is 1 of the worse garage that I have been to.

It's a waste of time talking to whoever there

Even talking to the person in charge Lagi worse

 

I definitely not going back

 

My 2cents opinion

[ATTB]

Wah... So many bad comments about this Optima Werkz.

[Peiwen82]

One of my relative bought a toyota corolla altis 2-3 week ago from a GOOD DEALER in ubi as stated in the forum. its also cause trust. they gave a 2 weeks warranty for the vehicle. after collecting, the car keep having battery issue and cant start after getting the car for only 1days. call up the dealer, they say battery is wear and tear issuse no warranty even after 1 day... so he proceed to change a new battery. after 3 days the car cant start again. call up the sales person they say it might be starter problem no warranty also. so went down to their recommanded workshop in kaki bukit again to check. the mechanic say its alternator spoil and engine is leaking very badly if dont repair will leak and damage engine in the long run. call up the sales person he said alternator no warranty. leaking also no warranty. then my friend theaten to go to case then the sales person say will get back in a few days time... after a few days my friend call up and the sales person said sorry warranty of 2 weeks has passed as stated... so no warranty.... need advice on what can we do now?