Ender Hypersonic May 19, 2015 Share May 19, 2015 http://list.qoo10.sg/gmkt.inc/Goods/Goods.aspx?goodscode=413713158 I still have not received, even though status said 11May delivered. Status Date Status Description 11-05-2015 Delivery in progress 11-05-2015 Item delivered I'm quite an avid online shopper, 1st time this has happened. Anyway have sent an inquiry to them, see how it goes Which courier did they use? Some courier guy may just leave it with the neighbor. Lucky my neighbor all know each other, they can accept on my behalf. ↡ Advertisement 1 Link to post Share on other sites More sharing options...
kimchisoup 2nd Gear May 19, 2015 Share May 19, 2015 guys. anyone knows how to delete the CC info stored on the site? I used to know how to do it, but now can't find the link. Can't find it on the personal info page in the account. You can delete under "place order" section. Click "select my card" and u can remove ur CC details. And I just removed mine 1 Link to post Share on other sites More sharing options...
Matoonia 6th Gear May 19, 2015 Share May 19, 2015 this is weird! can't be taking so long. Did the courier call? or left the parcel outside the house when no one at home? Previous occasion when no one at home they will leave a note ask me go self-collect. This time no calls or any note leh. I emailed them yesterday on qoo10 Link to post Share on other sites More sharing options...
Kangadrool Supersonic May 19, 2015 Share May 19, 2015 I ever encountered one courier who left it outside (in btw metal gate and wooden door) and happily sign my name on the delivery note. this is weird! can't be taking so long. Did the courier call? or left the parcel outside the house when no one at home? Link to post Share on other sites More sharing options...
Jman888 Moderator May 19, 2015 Share May 19, 2015 Previous occasion when no one at home they will leave a note ask me go self-collect. This time no calls or any note leh. I emailed them yesterday on qoo10 i duno will Qoo release payment to the merchant if goods is not delivered. i have a shoe closet outside and whenever no one at home when they deliver, they will call and tell me they leave it inside the closet (happen many time liao provided the item not that big) Link to post Share on other sites More sharing options...
Kangadrool Supersonic May 19, 2015 Share May 19, 2015 probably you need to "proactively" and quickly raise a ticket for non-delivery as I have one that auto updated to "delivered" after two days of reminder to update it. i duno will Qoo release payment to the merchant if goods is not delivered. i have a shoe closet outside and whenever no one at home when they deliver, they will call and tell me they leave it inside the closet (happen many time liao provided the item not that big) Link to post Share on other sites More sharing options...
Ysc3 Twincharged May 19, 2015 Author Share May 19, 2015 (edited) Qxpress (pka Eurasia Express ) always deliver without informing ppl. I don't understand why they want to trouble themselves by making unsuccessful deliveries sometimes ? on a few occasions, they called and got me and told me they would leave the item outside my flat - and sign "on my behalf" .. but there are times when I missed their call and they have to redeliver. no wonder they have to change their name ... Edited May 19, 2015 by Ysc3 Link to post Share on other sites More sharing options...
Kangadrool Supersonic May 19, 2015 Share May 19, 2015 I did ask one when I happen to meet her at the lift lobby (while I was going out). She said she can't afford to call everyone as this costs too much. Reckon that these delivery personnel are paid very little and any mobile calls will eat into their "profit margin". Reckon it's more easy earn to put a non-delivery note than call people up and wait for them to appear at the door. Qxpress (pka Eurasia Express ) always deliver without informing ppl. I don't understand why they want to trouble themselves by making unsuccessful deliveries sometimes ? on a few occasions, they called and got me and told me they would leave the item outside my flat - and sign "on my behalf" .. but there are times when I missed their call and they have to redeliver. no wonder they have to change their name ... 1 Link to post Share on other sites More sharing options...
Matoonia 6th Gear May 19, 2015 Share May 19, 2015 i duno will Qoo release payment to the merchant if goods is not delivered. i have a shoe closet outside and whenever no one at home when they deliver, they will call and tell me they leave it inside the closet (happen many time liao provided the item not that big) I checked my shoe cabinet don't have leh. Anyway merchant has replied and I'm now checking with Singpost. In the meantime can put the electric shaver I got from Philips sale to good use Link to post Share on other sites More sharing options...
Count-Bracula Twincharged May 19, 2015 Share May 19, 2015 I ever encountered one courier who left it outside (in btw metal gate and wooden door) and happily sign my name on the delivery note. it is common . . I kena before 1 Link to post Share on other sites More sharing options...
Sabian Turbocharged May 19, 2015 Share May 19, 2015 I did ask one when I happen to meet her at the lift lobby (while I was going out). She said she can't afford to call everyone as this costs too much. Reckon that these delivery personnel are paid very little and any mobile calls will eat into their "profit margin". Reckon it's more easy earn to put a non-delivery note than call people up and wait for them to appear at the door. Then whatsapp possible? I believe at least 80% of their customers will be on whataspp. Link to post Share on other sites More sharing options...
Ysc3 Twincharged May 19, 2015 Author Share May 19, 2015 I did ask one when I happen to meet her at the lift lobby (while I was going out). She said she can't afford to call everyone as this costs too much. Reckon that these delivery personnel are paid very little and any mobile calls will eat into their "profit margin". Reckon it's more easy earn to put a non-delivery note than call people up and wait for them to appear at the door. not nec for the subcontractor delivery person to call mah .... i am saying the company shud at least call the consignees to inform them to expect their packages so the consignee can choose to stay and wait or just tell them to come another day. the company should do that much. anyway, for the delivery person, if cannot call then send sms also can mah ... dun tell me the person have more than 500 deliveries a month ?? Link to post Share on other sites More sharing options...
Kangadrool Supersonic May 27, 2015 Share May 27, 2015 Irresistible... Just hooted dashboard mount and airframe+ Link to post Share on other sites More sharing options...
Matoonia 6th Gear May 27, 2015 Share May 27, 2015 i duno will Qoo release payment to the merchant if goods is not delivered. i have a shoe closet outside and whenever no one at home when they deliver, they will call and tell me they leave it inside the closet (happen many time liao provided the item not that big) Yes, I'm not sure if the merchant will receive payment if item is not sent. Anyway in the Qoo10 dashboard, it's still "unconfirmed delivery" as I have not clicked on it. As an update, I received a watsapp message starting with 82, which is from South Korea. They responded that they are looking into this matter and will contact Singpost. At the same time, I have contacted Singpost, and yesterday they called to verify the address which it was sent to and it was correct. And the Singpost CSO told me that it was signed off on the delivery notice by someone "Tan xx" from what she can see on the document. I told them that it's not someone from my household. In the end they asked me to get sender to investigate. Haiz.. first time non-delivery for me. Lucky it's not big ticket item. Link to post Share on other sites More sharing options...
Galantspeedz Turbocharged May 27, 2015 Share May 27, 2015 Then whatsapp possible? I believe at least 80% of their customers will be on whataspp. they 1 day send 30, 40, 50 parcels leh... drive also no time liao.. still whatsapp wait for reply I did ask one when I happen to meet her at the lift lobby (while I was going out). She said she can't afford to call everyone as this costs too much. Reckon that these delivery personnel are paid very little and any mobile calls will eat into their "profit margin". Reckon it's more easy earn to put a non-delivery note than call people up and wait for them to appear at the door. small parcel about $2-3, bigger parcel about $5.... my regular courier guy tell me de..... 1 Link to post Share on other sites More sharing options...
Johnnylim 5th Gear May 27, 2015 Share May 27, 2015 Yes, I'm not sure if the merchant will receive payment if item is not sent. Anyway in the Qoo10 dashboard, it's still "unconfirmed delivery" as I have not clicked on it. As an update, I received a watsapp message starting with 82, which is from South Korea. They responded that they are looking into this matter and will contact Singpost. At the same time, I have contacted Singpost, and yesterday they called to verify the address which it was sent to and it was correct. And the Singpost CSO told me that it was signed off on the delivery notice by someone "Tan xx" from what she can see on the document. I told them that it's not someone from my household. In the end they asked me to get sender to investigate. Haiz.. first time non-delivery for me. Lucky it's not big ticket item. Last time I bought something fr Groupon via registered mail by Singpost to my office, ended up also nvr recd the item. After merry go round between Groupon n Singpost, give up n managed to get refund fr Groupon. I think they hv stopped using Singpost. Lately, bought something fr Qoo10, the merchant delivery also via Singpost registered mail, was praying hard after the bad experience. Luckily, it arrived after abt 1 wk plus Link to post Share on other sites More sharing options...
Jman888 Moderator May 27, 2015 Share May 27, 2015 Yes, I'm not sure if the merchant will receive payment if item is not sent. Anyway in the Qoo10 dashboard, it's still "unconfirmed delivery" as I have not clicked on it. As an update, I received a watsapp message starting with 82, which is from South Korea. They responded that they are looking into this matter and will contact Singpost. At the same time, I have contacted Singpost, and yesterday they called to verify the address which it was sent to and it was correct. And the Singpost CSO told me that it was signed off on the delivery notice by someone "Tan xx" from what she can see on the document. I told them that it's not someone from my household. In the end they asked me to get sender to investigate. Haiz.. first time non-delivery for me. Lucky it's not big ticket item. Sorry to hear that, so far I yet to experience delivery problem base on my 2-3 purchase/mth from Qoo. Since they message you, maybe try to ask them to resend the item. Link to post Share on other sites More sharing options...
Johnnylim 5th Gear May 27, 2015 Share May 27, 2015 they 1 day send 30, 40, 50 parcels leh... drive also no time liao.. still whatsapp wait for reply True, somemore doesn't mean got whatsapp means wifi/data will always be on (like me) . I always remind them 'call before delivery', so far rarely they do so. Got one time, I asked the guy what happened if I not at home coz he delivered my self assembled 'student chair' at diff timing (quite heavy). He told me he'll come back again I was thinking, won't it be much better to just give a call 1st instead of carrying the heavy stuff up n down. Sometimes, dun understand their mentality ↡ Advertisement Link to post Share on other sites More sharing options...
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