My follow up with Car Link

[Carlink83]

Dear members,

 

Some may have been looking for the thread which I posted on my encounter with Car Link but could not find it.

 

Mr Yeo, the boss of Car Link Enterprise had contacted me yesterday and we have reached an amicable solution which both of us are happy with. Therefore, I requested our kind moderator to assist and remove the thread as that is the promise I gave Mr Yeo as well.

 

I thought I should clarify and update the forum members as you all have been so supportive of this thread and providing me with endless constructive advices on how to tackle the issue.

 

What happen was Mr Yeo, the boss of Car Link Enterprise finally talked to me and explained that he was actually away in China during the last 2 weeks and thus was unreachable. The only point of contact I had was with Andy, the sales person that sold the car to me. According to Mr Yew, his sales representatives could not make a decision to replace a brand new compartment for me and they have exhausted all channels and means to find a 2nd hand replacement from scrap yard and export contacts. Mr Yeo informed that he has actually tried his best to source the compartment by calling up all his contacts however, they simply could not find a replacement set.

 

Now Mr Yeo is kind enough to offer me a brand new replacement of the front compartment which he has promised to place order with the authorised agent. I offer to co-share the cost of the new compartment as I told him that I am only expecting a 2nd hand set as I understand my car is 2nd hand and I do not mind to co-share. (I will update further on the co-share once we settle the whole replacement).

 

On my end, as I always maintain my stand, I am only concern and chasing for a solution to the faulty front compartment as it has caused a lot of inconvenience to me. As long as the car dealer offers me a solution to fix the compartment, I am more than happy. The reason why me and maybe many others resort to using forum to spread our experiences is because we want to share our bad encounters.

 

If we could not do justice to ourselves, at least we don't want others to be in the same plight as us right?

 

I had requested for Mr Yeo's contact number from Andy on numerous occasions, but maybe the company's has certain protocols and thus, I was always decline and until yesterday, the only point of contact I had was with Andy, until Mr Yeo, the boss of Car Link called me.

 

I would like to stress that I am not here to tarnish the reputation of Car Link Enterprise or any other dealers had a resolution been reach earlier than now. I am happy that Car Link has finally contacted me and offer me a solid resolution this round to resolve this issue and I believe they will honour their words.

 

Mr Yeo and myself acknowledged that had we contacted each other earlier, a lot of misunderstanding could be avoided and he stressed that he is here to resolve issue and not create new issues which does not benefit any parties at the end of the day. Therefore, he offer to replace a brand new set of compartment for me free of charge which I counter his offer by opting for co-share as they still have a business to run.

 

I sincerely thanks Mr Yeo and Andy of Car Link Enterprise for offering me a solution to fix my car compartment and I look forward to the progress. Also, I like to thanks all forum members for your contributions and views to my thread and I respect every comment and single opinions made. I shall update the thread on my fix once Car Link get back to me.

 

Best Regards,

Edited June 10, 2012 by Carlink83

[Kelvingoh45]

So.....now they become a good and trustable dealer.