Bad Auto Dealer - Salesman!

[Godfinger]

Is the E60 serviced and maintained by PML?

Any Service Records avaliable?

Buying such luxury car, its best to have some

Documents/Log as a Peace of Mind.

 

Parts replacement and Service of such rides

can be costly.

 

 

[King]

good lesson for u.

no car dealer in singapore will give three month warranty!

 

even agent !

 

do u know if you change rim, your warranty void?

 

 

[King]

wow lim tan

u drive Subaru?

[Luckcent]

good lesson for u.

no car dealer in singapore will give three month warranty!

 

even agent !

 

do u know if you change rim, your warranty void?

There is a company ( used ) that gives 1 year warranty leh.

[Spoony]

thumb of rule never buy anything from tuft city..that place is well known for mileage tampering heaven [laugh]

[Hondaairwave]

The mileage is 140k for this 5 and a half year old car.

[Detach8]

E60? Why not join the BMW-SG forum. I'm a member there too... I used to drive a 5 year old E90.

[Detach8]

The problems with the car so far.

 

1. BOOT Leakage, Mega Swift change the rubber seal for the boot cover but it still leaks,

I suspect the leak is coming from below, not the top. because my other things on top of the spare tyre compartment is not wet,

the only "flood" is in the spare type compartment.

 

I have yet to bring it to them for the repair, as JDM boss Jason have told me that they will warrant this repairs.

 

2. The charger have been fix, paid $200 for this

 

3. The water pressure pump/ the engine mounting / Rear Brake Pads / battery / coolant and heath checks- paid $2100

talking about replacing brake pads, mega auto swift actually lost the "theif proof wheel nut", then my workshop could not take out the wheels,

so in the end I bought a new set of wheel nut at $75, but still have to go to PM to unscrew the old nuts, because only PM have the tools. :(

 

bro, i'd suggest you stop brining your car to that workshop for the moment, join the bmw-sg forum... learn abit more about the car first, and give me a call . i'll share with you my experiences with that workshop.

 

and don't bother suing. if you don't have $50k to spare... don't waste your time and money.

Edited December 27, 2011 by Detach8

[Superbear11]

Turf city is not the only place that tampers with the mileage.

AML at ubi too. At least the shop I dealt with - Autohouse @ LTM.

 

I sold my 2 years and 9 months vios with a mileage of 71000km and when I saw it advertised in sgcarmart, e mileage posted was 40k+ ???

 

Anyone knows what we can do in situations like that? When we know for a fact e mileage has been tweaked (being e previous owner)

 

Anyway my vios car plate was SJG4**2J. Really feel sorry for e current owner for being cheated!

[Canisminor]

Wow just saw this thread, and feel damn heng as I almost bought a 5 yr old Alfa from this same company and salesman last year. The car looked ok and passed the assessment I arranged, but I had some doubts about the mileage really being that low. In the end, I took a bit too long to commit and it was sold to someone else. Hope the owner of the silver 147 is not regretting his buy.

 

 

 

[Ayshowv]

I had bought this vehicle from JDM Cars at Turf Club and also trade in my 3 year old Toyota Allion with them under the Sales person named ALAN SOO.

 

It did not take me much consideration to make this purchase under the influence of the false claims, lies and fake claims from this ALAN SOO.

 

At least, i would expect what was promised to me was followed up promptly and completed without my involvement or causing me inconvenience, nevertheless, i was dead wrong.

 

This was his promise, also recollection of events that follows.

 

1. A three months warranty of the car of ANY defects. He said in the event of ANY problems, I just need bring the car to the MEGA AUTO SWIFT workshop at Sin Min Road 05-11, and they will honor any repairs, during the 3 months warranty period. He even promise that he will pass me the warranty letter on the day of collection of the car, but it did not happen.

 

After weeks of ignored SMS, calls, and even went up to his office at Turf City to request for it.

He reluctantly just emailed to me a copy of this so called warranty letter as in the attached, this was after the incident below happened on the 16 Dec 2011.

 

One look at this warranty letter, i knew that it was signed and WROTE by ALAN SOO, and the contents if fill with errors and very ambigious. It had indicated that ANY wear and tear is NOT covered under this warranty. How to make a claim with this type of "warranty" contents?

 

I asked ALAN SOO what is non-wear and tear in a car? and why Engine and Transmission is non wear and tear, he did not know how to answer. And the wear and tear clause comes about after this incident. Obviously, he is playing with words and treated me like a fool.

 

On 16 Dec 2011 at 7am, I could not start the car, contacted AA to go to my house carpark to check, was told by the AA mechanics that it was the engine starter having a problem. Call up MEGA AUTO SWIFT workshop, the manager Ah Boon asked me to bring it down to take a look. arranged a tow truck, and towed it all the way from Jurong to Sin Min Auto Care. 05-11 Mega Swift Auto. Obviously, it had caused me inconvenience because i had to cancel all my business appointments.

 

(Ironically, just a day before the problem, I was at the workshop to fix my bumper job, a job which the mechanics did manage to do well, after the fixing, my car could not start, as I was still at the workshop, ask Ah Boon to take a look, he checked and said the it was the battery problem. At this moment, my only thought to replace the battery asap.)

 

Reached the workshop, the car mechanics checked and found that true enough, the Car Start has blown and needed to change. While they are working on it, Ah Boon came and immediately stop them from doing so because he said that its still not clear who is going to pay. Why did the workshop have to interfere in this anyway?I got to find out that Ah Boon is the close friend of JDM Car boss, so tat explains the inconvenience caused to me at their celebrated friendship!

 

Immediately tried to contact JDM personel, Jason (the Boss), Chris (the Supervisor) and of cause Alan, but no one answered my calls.

 

Finally manage to speak to Alan, he immediately told me he is not on 24 hours standby and have no obligation to answer my calls before 1030am, he said muttered that i can go ahead to complaint. anyway I told him my car problem, he said YES, it can be repaired under the warranty. I told him Ah Boon only listen to JDM. He said he will call Ah Boon and get him to proceed.

 

Not sure what was their conversation, and to my shocking disbelief, Ah Boon said JDM said it was not cover under the warranty as it was wear and tear...this was the 1st time this word appeared from this entire commotion.

 

I called JDM and managed to speak to Chris (the Supervisor) and he said he was at a meeting, and refuse to talk further.

 

So I was left stranded, my car won't move without repairs, and I have a series of missed appointments, finally, after about one hour, Ah Boon told me that JDM said their will help to pay half of the bills

and I have to pay half. At this moment, i was just thinking that, i need the car to go for my appointment, so I said I ONLY will agree to pay $200, but I will settle with JDM at a later stage.

 

Why I chose to pay is because, they have left me with no choice. If I don't pay, no repairs will be done, my car will be stalled there. I was caught in a situation.

 

Before the repair even start, Ah Boon told me that the price he check for a "BRAND NEW STARTER" was around $600 exclude labour. and suggest that I pay $300 now.

 

I said NO way I am going to pay this extra amount, he called up Chris and after their conversation, he turn around and said that I have to pay half, and JDM will settle the rest.

 

Then I told him, I only can pay $250 and that's it. Then Ah Boon instructed his mechanic to buy the parts and start the repairs.

 

Sensing that they are just trying to trick me into paying extra money, I called up Chris, and Chris told me to pay only $200 and they will bear the rest.

 

Though finally the repair was done, but it has already cause me much distress, frustrations and inconvenience and to me, the warranty was not warranted, because I have to pay for the repairs.

 

2. ALAN SOO also promised me a series of things that was not done, I have to followup closely and see it done one by one.

 

a. One particular plastic bracket of my rear car seat was missing, which Alan said that it was broken, so he took it out, he will get one from "another" car to fix it back on the day of the car collection .IT DID NOT HAPPEN.

 

When I ask him, he consistently told me that he had place the order and will "LET ME KNOW" once arrive. But I am very sure he did not do anything.

 

After much waiting and frustration, I finally drove up to MEGA AUTO SWIFT workshop and request for it to be fix. Ah Boon told me an order need two month, and said that he will get from anther car to fix it for me, which he did. This was 15 Dec 2100. A day before my car stalled.

 

3. The Road Tax, Alan Soo told me that the road tax have been renewed and it will be delivered to me, but one week after collecting the car, it did not appear, I call up LTA myself and ask them to sent to me.

 

4. Broken Bumper

 

Before I signed on the dotted line, I noticed that the front bumper lower portion was broken, so I told Allan to get it change before I officially collect the car. he told me NO PROBLEM, the bumper will fix BRAND NEW when I collect my car, however, on the day of collection, the bumper is still broken.

Alan purportedly called up Ah Boon and after they speak. Alan told me its because Ah Boon wants to save money for his boss, so he just "TIE IT UP" to me the broken portion "NOT SO OBVIOUS",

(But when I check with Ah Boon, he said it was Alan instructions to just "TIE IT UP" and make it look not so obvious)

 

At this point, ALAN SOO said he will arrange for me to get it replace, and even fix a date on the 23 NOV 2011, and said that it will just need TWO hours to fix it. It was a working weekday, and I took a day off just waiting for this to be fix. And when I reach the workshop at 9am, to my horror, Ah Boon told me that it cannot be completed within one day, because they have to smoothen the "NEW BUMPER", (which is a secondhand set from another car) and then match the color of my car. and told me that I can only come one day later to collect, or alternatively come back another day to fix the "NEW" bumper.

 

Again, this has cause me inconvenience and a waste of my time. If Alan Soo is attentive enough, this type of things should not happen.

 

Anyway, it leave me with no choice but to make the arrangement to come back to MEGA AUTO SWIFT workshop to get it fix on the Saturday.

 

However, the bumper was not fix well, it left a metal piece sticking out from the right front lamp, this is also one reason why I went to MEGA AUTO SWIFT workshop on the 15 Dec, 2011.

 

5. Spare Key for the Car

I told Alan I need a spare key for my car, he said his BOSS lock it, and he will get it from him and pass to me when I collect my car, IT DID NOT HAPPEN.

I ask him several times: -

 

ALAN SOO Reason:

a. BOSS NOT IN TOWN

b. BOSS KEPT IT UNDER LOCK

c. BOSS CAME BACK BUT KEY IS IN HIS CAR

d. BOSS WILL FIND AND PASS TO HIM

e. IT WAS LOCK IN A BOX WHICH HE HAVE NO KEYS TO OPEN.

 

As I thought it would be very serious if i lost my ONLY Key, I went up to Turf CITY to look for him to get the key on 10 Dec 2011. I called up his BOSS Jason that I need the key now and then, this is where Alan got "NO CHOICE" but to get my car key and go to the KEY maker at Turf CITY to duplicate the key.

 

Again, cause me much inconvenience for I have to keep asking for it, and look for him many times to listen to his BIZZARE reasons.

 

6. A REPAIR Checklist

As Alan told me that the car has gone through a major overhaul and MEGA AUTO SWIFT workshop have replaced most of the damaged parts at an amount to almost $8k

Naturally, I ask for a repair checklist to see what has been replace and what was done to the car, so that I know what has been done on my Car.

 

Alan told me to get it from Ah Boon when I am at his workshop. But when I ask Ah Boon he consistently told me its not ready and that and he will not pass it to me, he ONLY DEAL with JDM.

 

Nevertheless, until today, week after week, I still cannot see the checklist, the workshop manager Ah Boon, had said that he will only gather all the item list and sent if to JDM cars, I mean, until almost two months, then he start to "GATHER" the items information? then how he can bill JDM cars? How come he know its $8K?

 

7. Although I have spoken to Jason on Alan Soo, and Jason have got Chris to followup, but they have already caused me very much stress, inconvenience and frustrations which I really don't know who to turn to for help.

 

8. The mileage meter, before I collect my car was read as around 80K (nls) which Alan Soo told me that its considered LOW mileage, but when I took the car, I sense something is not right, so I make some checking and realized that after converting to KM, it was around 140K! I ask ALAN SOO this and to my expectations, he denied that he did not told me that the meter reading of 80k is actual nls.

 

9. I have told ALAN SOO i will take further action on this, which he said "CARRY ON". WTF is such a guy doing in sales?

 

10. Til date, just close to the second month, I have make repairs for this car with another better auto repair shop of around $2200 already. They had told me that diagnostics had showed that after the repairs, the car is in a healthy state now. Hopefully, it can last me for another few years without any major repairs.

 

P.S. I sold my 3 year old Allion SJJ7xxB to JDM Cars at a mileage of 80K(backup up by service log book)

When I last saw my car up for sale by JDM at the Turf City, it was up for sale at a mileage of 40K???And this was prominently displayed on the car wind screen that proudly proclaimed "LOW MILEAGE"!!!

I did not believe that the car dealer TWEAK the mileage meter until i SAW it with my own eyes. Good luck to the person who bought the car.

 

Hi, I am a victim of odometer fraud(tampered by 80,000km) from this same dealer and I am also finding their service is terribly bad. Similarly, they also didnt give me the spare key. I have lodge a police report about the odometer fraud. However, police will only take action if the same dealer has done it more than once. Cos, this will be what they called an "organised sam" which will be considered as a crime. Else, if it is just me alone on this then it will be a civil case in which I have to spend money on lawyers. Can you please lodge a police report on this and give me the police report number? I will then link it with my case to the investigating officer. Your help will be much appreciated. You can do this online at the police website and it took me less than half an hour to do it.

 

[Ayshowv]

Turf city is not the only place that tampers with the mileage.

AML at ubi too. At least the shop I dealt with - Autohouse @ LTM.

 

I sold my 2 years and 9 months vios with a mileage of 71000km and when I saw it advertised in sgcarmart, e mileage posted was 40k+ ???

 

Anyone knows what we can do in situations like that? When we know for a fact e mileage has been tweaked (being e previous owner)

 

Anyway my vios car plate was SJG4**2J. Really feel sorry for e current owner for being cheated!

 

Report this to police asap. You might get into lawsuit if the current owner is taking this to court. Cos, the court will need to find out whether it was the dealer or the previous owner who did it. Reporting this to police will somehow shows that you are the innocent party. Just do this online on the police website. I did it in half an hour.

 

[Jchang]

Hello Ayshowv,

I empathise with your situation. 2 years ago, I sold my car to a dealer in Turf City and went through some nightmares. Subsequently, I discussed my problems with a few associates from the car or insurance industry and all of them condemned the dealers in Turf City. I will always remember to avoid dealers from Turf City or if there is no choice, have everything in writing with their signature and stamp. Then, the dealers will be more committed to deliver their written promises and it is possible for buyers like us to pursue against their frauds through CASE or Small Claims Tribunal.

Nowadays, with COE sky high and used car prices jumped, it's all up to the dealers to shout the prices and claims. I may be a bit ignorant, how can the new digital odometer be tampered by the dealer. I was quite surprise to see several advertisements of used cars with very low mileages which I thought those previous owners were nuts to spend so much money on cars and kept them at home. There was 1 unit of BMW320, 2 years old with mileage of 11,000km. Would you believe it? Of course, with that low mileage, the dealer was asking for higher than average prices, claiming that usage was low and thus wear and tear was also low. I guessed their profits would be something like $10k-$15k per transacation adding insurance and loan rebates.

 

MyCarForum folks,

Perhaps, we should all consider paying a bit of premium and get used cars from established dealers like Republic Auto, Sime Darby, etc. for more peace of mind. At least, we know these dealers will guard the reputation of their companies and will not cheat by tampering with accessories or warranty.

[Atec1267]

i doubt this mega auto swift know how to repair BMW, thief proof wheel nut also can lost? from here u can see how pro are they in BMW car. Pay abit more la bro, go to munich, better then waste time and money on this mega auto swift.

[LonelyBro]

pls la, it is a industry practise for dealers to tamper with the odometer. why do you think thy will take in your used car at high mileage then ? how to sell ?

[Terras14]

pls la, it is a industry practise for dealers to tamper with the odometer. why do you think thy will take in your used car at high mileage then ? how to sell ?

 

Haha bro are you a dealer or salesperson? Sadly a lot of ppl buying used car tends to look for low mileage car which sometimes can be 40k + mileage for a 4 year old car. For me if it's too low, it's not true. If it is agent serviced then you can still check. If its not or it's PI, then you have to buy with your eyes wide n get more discount to offset the repairs you might need. Seriously when the TS trade in the Allion, did he tell the Alan all problems or potential prob? It does not make business sense for Alan to really cover wrarranty for TS Allionnneven if he does, it's what exactly TS will face, prob after prob and very fed up. So the best is to do your own home work and put everything in black and white before buying.

And to TS, 6 yrs old 523 will have more issue along the way so you will need to spend some money and tlc to get the car right, after which is sheer driving pleasure. Goodluck to you and try not to expect the car to be in perfect cond as usually if it does, the previous owner will not trade in.

[Ayshowv]

pls la, it is a industry practise for dealers to tamper with the odometer. why do you think thy will take in your used car at high mileage then ? how to sell ?

 

It doesnt mean you are right if you just have a reason to do the wrong thing.

[Superwin]

Hi guys,

Unfortunately, i read this thread late

i just bought a car, subaru impreza 5d, 1.5r

with JDM, and yes, it was Alan.

 

I realised the mileage kind of wird too, 2009 for 50km

when i test drive for first time it was 53xxx

but second test drive when i decide to pay deposit, it was 52xxx

i asked, but they said i see wrongly, if they wanna cheat, why only 1k

 

well, now after i read, i regret for paying the deposit.

They promised to cover insurance, road tax, and audio systems, so far i havent know how they gonna cheat me, but for sure, things

will not be right soon, so i have to wait and see.

 

any one of u with same prob pls contact me, as i need to do police report too, i guess.

my number is eight 151 two 882.

 

how to check who is the previous owner of d car? any agent or any body that is able to do tat? banker? insurance agent? police?

 

thx