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DJ censured for reporting SMRT breakdown faster than SMRT


Ahtong
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Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT.

 

It is, however, unknown if the "warning" came from Mediacorp producers or SMRT.

 

Tweeted Hossan Leong,

 

  Quote
Quote:

 

OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite?

 

The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9am. It seem like the fault started as early as 6.40am.

 

One of the biggest problem with SMRT in communicating delays is that they seem to prefer official statements which requires time for approval. By the time, it is disseminated, passengers will be already by stuck at the stations.

 

There are also no warning signs to inform passengers that the Circle Line is down or experiencing delays before they enter the station or decide to make the transfer.

 

One tweet wrote that he was given wrong information by the control station staff that the Circle Line was working only to be stuck in the station with announcements that it was down and delay was expected.

 

Singaporeans also have given the Circle Line a new definition - CIRCLE LINE = Constantly In Repair & Construction, Leaving Everyone Late, Irritated, N Enraged.

 

With the advent of 3G and cheap mobile smartphone, can't SMRT invest in a few hundred dollars and creating a team to inform passengers via social networks to reduce frustration? Furthermore, with share buttons, the social media space can help spread the message faster than mass media.

 

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  On 12/14/2011 at 6:48 AM, Ahtong said:

Hossan Leong, a Singapore radio personality for The Gold Breakfast Show on Gold 90.5, was censured today for reporting on train delays on the Circle Line because he based the information on Tweets, rather than waiting for the official reports from the Circle Line operator, SMRT.

 

It is, however, unknown if the "warning" came from Mediacorp producers or SMRT.

 

Tweeted Hossan Leong,

 

Quote:

 

OK...I reported it on air and now I'm getting into trouble for it?? The CC line is DOWN rite? I did nothing wrong rite?

 

The SMRT Circle Line was reported to be down this morning during peak hours and started as early as 7am. However, local news only received official statement was received by the mainstream media at about 9am. It seem like the fault started as early as 6.40am.

 

One of the biggest problem with SMRT in communicating delays is that they seem to prefer official statements which requires time for approval. By the time, it is disseminated, passengers will be already by stuck at the stations.

 

There are also no warning signs to inform passengers that the Circle Line is down or experiencing delays before they enter the station or decide to make the transfer.

 

One tweet wrote that he was given wrong information by the control station staff that the Circle Line was working only to be stuck in the station with announcements that it was down and delay was expected.

 

Singaporeans also have given the Circle Line a new definition - CIRCLE LINE = Constantly In Repair & Construction, Leaving Everyone Late, Irritated, N Enraged.

 

With the advent of 3G and cheap mobile smartphone, can't SMRT invest in a few hundred dollars and creating a team to inform passengers via social networks to reduce frustration? Furthermore, with share buttons, the social media space can help spread the message faster than mass media.

 

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Typical gahment red tape... BOOOO to Mediacock AND SMRT.... [thumbsdown] [thumbsdown]

 

If LTA can do LIVE traffic updates on mobile apps (and radio DJs don't need OFFICIAL statement to confirm here and here got massive jam), i don't see why SMRT cannot, especially when the train control station has information at their fingertips..

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  On 12/14/2011 at 6:52 AM, WTF said:

He still want to talk his way out??? [hur]

 

Luckily he did not report about LKY based on tweets a few days ago.......

 

Problem is circle line really kaput. SMRT expect people to suck thumb for 2 hours while their cunning linguists craft a statement?

 

circle3jpg1323829219440-data.jpg

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  On 12/14/2011 at 6:52 AM, WTF said:

He still want to talk his way out??? [hur]

 

Luckily he did not report about LKY based on tweets a few days ago.......

 

When you one or two people tweeting about something.. it may not be true..

 

When you have HUNDREDS and THOUSANDS of people tweeting about the same thing, then there has to be some truth to it right?

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  On 12/14/2011 at 6:55 AM, Ahtong said:

Problem is circle line really kaput. SMRT expect people to suck thumb for 2 hours while their cunning linguists craft a statement?

 

The worse thing is, many people only found out AFTER they tap in and reached the platform..

 

Seriously, SMRT should wake up their farking idea.. [thumbsdown] [thumbsdown]

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  On 12/14/2011 at 6:52 AM, WTF said:

He still want to talk his way out??? [hur]

 

Luckily he did not report about LKY based on tweets a few days ago.......

 

Next time he should just obtain a camphone pic (ask listeners to MMS him), post it online and tell listeners to visit his blog/site for evidence.

 

Nothing speaks more than a peekture.

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So long as he say where the information is coming from should not be an issue at all...

 

The danger is in that we expect a news outlet to have "correct" and "proper" information while tweets are prone to rumour and misinformation.

 

Reason why traffic updates are ok is that it is announced and known that they come from driver reports - so we can treat them accordingly.

 

 

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  On 12/14/2011 at 6:55 AM, Ahtong said:

Problem is circle line really kaput. SMRT expect people to suck thumb for 2 hours while their cunning linguists craft a statement?

 

SACK THE RED HAIRED AH SOH MALAYSIAN CEO

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  On 12/14/2011 at 6:59 AM, Shull said:

When you one or two people tweeting about something.. it may not be true..

 

When you have HUNDREDS and THOUSANDS of people tweeting about the same thing, then there has to be some truth to it right?

Radio is a powerful tool of communication and can cause panic if was not verified properly.....one just need to tweet about something sensational and soon hundreds and thousands of people will follow......I think Media-cork don't want to kena censure by MITA for jumping the gun....

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  On 12/14/2011 at 7:06 AM, Tuna_seng said:

SACK THE RED HAIRED AH SOH MALAYSIAN CEO

 

 

What????!!! That CEO is a Malaysian???? what the hell a Malaysian is in charge of our MRT system???!!!

 

 

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  On 12/14/2011 at 6:55 AM, Ahtong said:

Problem is circle line really kaput. SMRT expect people to suck thumb for 2 hours while their cunning linguists craft a statement?

I thought our MRT system already kaput 'cos it was not designed to handle such a big passenger load???

 

And I'm also wondering why Circle Line only got 3 carriages iirc.... [confused]

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  On 12/14/2011 at 7:10 AM, Donut said:

What????!!! That CEO is a Malaysian???? what the hell a Malaysian is in charge of our MRT system???!!!

Why not when we have new citizens in out parlymen........ [:p]

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