Ahtong 1st Gear October 28, 2011 Share October 28, 2011 The Complaint: I was there at the tea house yesterday. I came in a group of 8 and asked if we could separate the tables so we could sit in pairs. The reply we got was "No. That's why I don't like taking in big group bookings." A simple "I'm sorry we can't" would have sufficed. Next we ordered iced berry teas as it was a hot day. 15 minutes later, she told us she was out of berry teas. I let it go. After that my friend knocked over a glass and it broke on the floor. BY ACCIDENT. Mind you it wasn't one of those "expensive" tea pots/cups. It was a normal glass which we were very willing to pay for. The response we got was atrocious. She told us: "You stained my floor. I really don't understand..." and "Are you leaving soon?!" This kind of service is unacceptable in my opinion. We are paying PREMIUM price for "premium" tea. But apparently that does not include premium service. I left the place wondering if her glass costs 200 dollars to replace. One thing's for sure. They are definitely putting up a facade for all the magazine and newspaper reporters who feature them. And they've just lost 8 customers for good. Posted by kenneth.lee on Mon Oct 10 2011 at 13:31 PM The Reply: Mr Kenneth Lee, you came to Chris' Tea House with a group of 8 people, in the first place, this cafe is not the typical Starbucks kind of cafe where groups of people go to have a gathering or just to chill out. It's meant to be a higher classed cafe. And it's obvious that the reason why larger group of people are usually not accepted is due to the limited space. When you got there, the Lady Boss arranged a table just for your group of 8, and instead of being appreciative, you had a ridiculous request of wanting to sit in twos. Are you expecting them to give up more than half the space of the cafe just for your group of 8 when there's already a table set up for your group? You ordered the berry tea, it's the CHEAPEST drink on the menu and yet you're complaining about it and about the service? If you're not a cheapskate, and you're spending a good amount while being there, it's acceptable if you have complains about the service. About the breaking of the glass. Please, do not assume when you do not know the real reason why the Lady Boss is not happy. It is NOT because of the broken glass, like you said, "Mind you it wasn't one of those "expensive" tea pots/cups". You're absolutely right about that. The real reason is about you staining the floor. If you aren't aware, those tiles are more expensive than marble tiles. In a high classed cafe, how often do you find people actually breaking glasses by accident? Who in their right mind would even place their glass near the edge of the table? True? If you aren't happy about the service, losing 8 customers would not be a big issue. Chris' Tea House would rather have a few good, understanding and well-mannered customers instead of having to deal with people like you. I am not here to pick an argument whatsoever, I am here to clear a misunderstanding. If you still do not understand where I'm coming from, it's alright. (: Posted by sasha_lilith on Wed Oct 12 2011 at 22:34 PM The link Other reviews Sienfeld had a Soup Nazi. This one sounds like Tea Nazi ↡ Advertisement Link to post Share on other sites More sharing options...
Karu 6th Gear October 28, 2011 Share October 28, 2011 If that's a genuine reply from the Tea House, then they really don't know what customer service or PR is about. Let's see what are the repercussions... Link to post Share on other sites More sharing options...
Ahtong 1st Gear October 28, 2011 Author Share October 28, 2011 If that's a genuine reply from the Tea House, then they really don't know what customer service or PR is about. Let's see what are the repercussions... Apparently that's the lady boss's daughter Link to post Share on other sites More sharing options...
1fast1 Supersonic October 28, 2011 Share October 28, 2011 Peversely enough, they might actually get MORE business. Just like the Soup Nazi. There are enough idiots out there. Link to post Share on other sites More sharing options...
AlexToh13 Neutral Newbie October 28, 2011 Share October 28, 2011 epic fail in customer service... Link to post Share on other sites More sharing options...
Aristotle 5th Gear October 28, 2011 Share October 28, 2011 Let the show begin. Really epic fail HIGH-CLASS-ED Tea House Link to post Share on other sites More sharing options...
Donut Supercharged October 28, 2011 Share October 28, 2011 this is the very reason why our SG retail, F&B service sucks BIG TIME....... and we need to pay what 10% service charge for this???? I dont want to say anymore about our SG service. this topic had been discussed to death, even our PMs are involved in this discussion with the country. this kind of service attitude, how to improve this country? Link to post Share on other sites More sharing options...
Joseph22 Turbocharged October 28, 2011 Share October 28, 2011 i think the person deserve it. who the hell go in group of 8 and want to sit separately?? Link to post Share on other sites More sharing options...
Chucky2007 Turbocharged October 28, 2011 Share October 28, 2011 Where is this tea house? Link to post Share on other sites More sharing options...
Karu 6th Gear October 28, 2011 Share October 28, 2011 One moment the FB wall was full of -ve comments & the next, all cleaned up & seemed like they have barred all comments on FB... Looks like the Tea House is some tai tai's 'toy'... Not meant to be a biz by the way she commented. Hope that her husband wake her up & stop her draining his monies... Maserati is very nice... Link to post Share on other sites More sharing options...
1fast1 Supersonic October 28, 2011 Share October 28, 2011 This is not the first time: http://singaporeseen.stomp.com.sg/stomp/sg...paya_lebar.html These guys really champion one. Link to post Share on other sites More sharing options...
Badder Neutral Newbie October 28, 2011 Share October 28, 2011 Apparently that's the lady boss's daughter i think her reply was brilliant and refreshing nice to read a reply from a owner that tells it like it is Link to post Share on other sites More sharing options...
Badder Neutral Newbie October 28, 2011 Share October 28, 2011 (edited) i think the person deserve it. who the hell go in group of 8 and want to sit separately?? cheapskate singaporeans obviously what this guy failed to appreciate is its a small cafe. if you seperate tables theres less room for customers which means less customers which means less revenue.....they order cheapest thing on menu - then he breaks glass and stains the floor the mere fact hes splashing this complaint everywhere he can on the net shows his character Edited October 28, 2011 by Badder Link to post Share on other sites More sharing options...
Badder Neutral Newbie October 28, 2011 Share October 28, 2011 (edited) Peversely enough, they might actually get MORE business. Just like the Soup Nazi. There are enough idiots out there. lol NO SOUP FOR YOU! ! classic :D Edited October 28, 2011 by Badder Link to post Share on other sites More sharing options...
Menzterminator Neutral Newbie October 28, 2011 Share October 28, 2011 i think the person deserve it. who the hell go in group of 8 and want to sit separately?? yes indeed, the 8 ppl are cheapskate... knn order cheapest drink and broke a glass on purpose... i think the reply serves as a wake up call... if u want seperate seating then request for it during booking... i would have dam the axxhole that send it out... Link to post Share on other sites More sharing options...
1fast1 Supersonic October 28, 2011 Share October 28, 2011 lol NO SOUP FOR YOU! ! classic :D People who want to be Soup Nazis shouldn't leave their secret recipes in discarded cupboards. Link to post Share on other sites More sharing options...
Route Clutched October 28, 2011 Share October 28, 2011 customer service fail.. Link to post Share on other sites More sharing options...
LoverofCar 6th Gear October 28, 2011 Share October 28, 2011 If this is the real reply..I think it is a matter of time they close shop...Look at the photo, I don't see how atas the place is.... ↡ Advertisement Link to post Share on other sites More sharing options...
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