Acieed 1st Gear June 29, 2011 Share June 29, 2011 (edited) Apparently quality of both the internal wiring, as well as the wiring going into your unit plays a part. Most of these telephone wiring are old unless you're in a new estate. For Starhub, the cable would be up to ~17 year old and in some cases, the cable are bent or bitten by rats, the terminators or splitters can also age over time and affecting signal quality. Some of these problems are more apparent when you try to run demanding apps such as HD content streaming. Old school voice phone is only 8-bit mono duplex audio at best. Similar problem with HomePlug users with old electrical wiring. how come location dependent? it's not wireless or something high tech wat. it juz plugs into the old-fashioned home phone line socket and my landline doesn't hang. Edited June 29, 2011 by Acieed ↡ Advertisement Link to post Share on other sites More sharing options...
Shull Turbocharged June 29, 2011 Share June 29, 2011 (edited) how come location dependent? it's not wireless or something high tech wat. it juz plugs into the old-fashioned home phone line socket and my landline doesn't hang. Same problem as to why some SNBB are having frequent disconnections while some are damn stable.. It largely depends on your cable age and quality. There are cases where SNBB are having disconnections because the wires are so old that some are partially broken. My home is relatively new, built in the early 2000s, so my connections are very stable. Edited June 29, 2011 by Shull Link to post Share on other sites More sharing options...
Mllcg 3rd Gear June 29, 2011 Share June 29, 2011 Apparently quality of both the internal wiring, as well as the wiring going into your unit plays a part. Most of these telephone wiring are old unless you're in a new estate. For Starhub, the cable would be up to ~17 year old and in some cases, the cable are bent or bitten by rats, the terminators or splitters can also age over time and affecting signal quality. Some of these problems are more apparent when you try to run demanding apps such as HD content streaming. Old school voice phone is only 8-bit mono duplex audio at best. Similar problem with HomePlug users with old electrical wiring. but one thing about SH is that when u call during office hrs and say urgent, they will come down in 2-3 hrs. happened to me twice. once in my old place when there was a snapped wire another was at my grandparents place where there was a faulty isolator. most of all, its free. does singtel provide this? most prob tell u to book appt Link to post Share on other sites More sharing options...
Tarzan666 2nd Gear June 29, 2011 Share June 29, 2011 ccb..no wonder sometime back, they offer me 15% off on my add on channel to tie me further 1 year.. Link to post Share on other sites More sharing options...
Acieed 1st Gear June 29, 2011 Share June 29, 2011 Have given up on Singtel customer no-service since the "Magix" days Internet down for >1 week in an entire district and all they can offer is "use dial-up lor". No refund, no reasons, or ETA to resume service given. When their phone support was jammed, went down to their help desk and found there was aleady a few hundred people there... really hopeless. Was impressed by Starhub's Customer Service VP gesture when he offer his e-mail address for feedback, to subscribers affected by one of the worse outage several years ago. Even if its wayang, its still a nice gesture and a show of accountability. Also agree on free onsite troubleshooting .. unfortunately, their content and pricing by today's standards are KNS. Hope they (or MDA) will find a good way out that make both business sense for them and SG consumers. but one thing about SH is that when u call during office hrs and say urgent, they will come down in 2-3 hrs. happened to me twice. once in my old place when there was a snapped wire another was at my grandparents place where there was a faulty isolator. most of all, its free. does singtel provide this? most prob tell u to book appt Link to post Share on other sites More sharing options...
Ben5266 Supercharged June 29, 2011 Share June 29, 2011 how come location dependent? it's not wireless or something high tech wat. it juz plugs into the old-fashioned home phone line socket and my landline doesn't hang. It is the switch that link the last mile of the cable to our home. Older switch cannot handle higher speed. Therefore the unstable or slower internet speed for some. Cable too long (from the switch to our home) will also affect. Link to post Share on other sites More sharing options...
Mllcg 3rd Gear June 29, 2011 Share June 29, 2011 Have given up on Singtel customer no-service since the "Magix" days Internet down for >1 week in an entire district and all they can offer is "use dial-up lor". No refund, no reasons, or ETA to resume service given. When their phone support was jammed, went down to their help desk and found there was aleady a few hundred people there... really hopeless. Was impressed by Starhub's Customer Service VP gesture when he offer his e-mail address for feedback, to subscribers affected by one of the worse outage several years ago. Even if its wayang, its still a nice gesture and a show of accountability. Also agree on free onsite troubleshooting .. unfortunately, their content and pricing by today's standards are KNS. Hope they (or MDA) will find a good way out that make both business sense for them and SG consumers. wth is "magix"? actually, singtel customer service really CMI. and is the only one that is not 24/7. even singtel and starhub are 24/7 customer service. Link to post Share on other sites More sharing options...
Acieed 1st Gear June 29, 2011 Share June 29, 2011 Before there was island-wide cable, there was Singtel Magix ADSL -- http://www.magix.com.sg/aboutus/about_us.asp. Were you not born yet ? wth is "magix"? actually, singtel customer service really CMI. and is the only one that is not 24/7. even singtel and starhub are 24/7 customer service. Link to post Share on other sites More sharing options...
Maroon5 5th Gear June 29, 2011 Share June 29, 2011 did u make use of ICC calls? yes sir but stil v exp in my opinion. Link to post Share on other sites More sharing options...
Maroon5 5th Gear June 29, 2011 Share June 29, 2011 where did u call sia called a fellow singaporean to ask where e f*ck he is then when we were in mongolia haha Link to post Share on other sites More sharing options...
Acieed 1st Gear June 29, 2011 Share June 29, 2011 Then the $8 does not include only IDD mah. It's local toll (paid to Mongolia Telco) + Roaming + IDD (Mongolia to SG paid to Mongolia telco + any middle agent). called a fellow singaporean to ask where e f*ck he is then when we were in mongolia haha Link to post Share on other sites More sharing options...
Jman888 Moderator June 29, 2011 Share June 29, 2011 wth is "magix"? actually, singtel customer service really CMI. and is the only one that is not 24/7. even singtel and starhub are 24/7 customer service. [confused] Link to post Share on other sites More sharing options...
Mustank Hypersonic June 29, 2011 Share June 29, 2011 you must buy gangshi khan brand prepaid card mah then can save marnie Link to post Share on other sites More sharing options...
Maroon5 5th Gear June 29, 2011 Share June 29, 2011 Then the $8 does not include only IDD mah. It's local toll (paid to Mongolia Telco) + Roaming + IDD (Mongolia to SG paid to Mongolia telco + any middle agent). sure but really exp...tat 3 days there, my phonebill few hundreds... Link to post Share on other sites More sharing options...
Jman888 Moderator June 29, 2011 Share June 29, 2011 called a fellow singaporean to ask where e f*ck he is then when we were in mongolia haha he literally fly you all aeroplane [laugh] Link to post Share on other sites More sharing options...
Mllcg 3rd Gear June 29, 2011 Share June 29, 2011 [confused] PS. M1 and starhub 24/7. singtel isnt Link to post Share on other sites More sharing options...
Maroon5 5th Gear June 29, 2011 Share June 29, 2011 you must buy gangshi khan brand prepaid card mah then can save marnie i thot only 3 days nia....but wow exp sia... Link to post Share on other sites More sharing options...
Mllcg 3rd Gear June 29, 2011 Share June 29, 2011 Before there was island-wide cable, there was Singtel Magix ADSL -- http://www.magix.com.sg/aboutus/about_us.asp. Were you not born yet ? oh. that. my dad never used singtel AT ALL. before starhub he used pacnet ADSL. never stinktel ↡ Advertisement Link to post Share on other sites More sharing options...
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