Mistreatment at Nightingale Nursing Home caught on tape

[MacDuck]

 

http://www.channelnewsasia.com/stories/sin...1134251/1/.html

 

 

 

Nursing home mistreats patient

Posted: 09 June 2011 2002 hrs

 

SINGAPORE: The Nightingale Nursing Home along Braddell Road has been suspended with effect from April 12, from admitting new patients, after some of its staff members were found to have mistreated a resident there.

 

The incident came to light after Channel NewsAsia alerted the Ministry of Health to a video, taken by a hidden camera on a patient's bedside.

 

The video showed an elderly woman patient sitting next to a bed without any clothes, while the ceiling fans in the room were on.

 

After a while, two staff members were shown lifting the patient and throwing her onto a bed.

 

In one footage, a staff member was shown slapping the patient after she moaned in pain.

 

The old lady has been a resident of the home for the past four years.

 

The nursing home said it has disciplined the staff involved, and placed additional measures such as getting senior staff to visit the wards and checking the conduct of its staff.

 

The measures also include holding regular meetings with patients and their family members.

 

In its reply to Channel NewsAsia, the Ministry of Health said: "There were significant lapses in the care standards provided to the patient in question.

 

"This should not have happened. There should have been tighter supervision of staff rendering care to vulnerable patients. Patients' dignity and respect must be upheld at all times".

 

A family member of the patient said: "Of course we are unhappy with the incident.

 

"We sent her there for the nurses to take care of her; we're disappointed with what happened.

 

"There are other old folks at the home. We hope by bringing this matter up, it will help to improve things at the home.

 

"We have since moved our mother to another nursing home".

 

The Ministry of Health said it will closely monitor the nursing home to ensure all additional measures required of it are properly implemented and subsequently ascertain if the suspension imposed on the home should be reviewed or further sanctions imposed.

 

It said: "Our inspectors regularly check that all nursing homes are properly maintained, keep their patient records in order and institute effective infection control measures.

 

"Nursing home operators are also required to maintain care standards on medication administration, fall prevention, housekeeping, etc.

 

"Nursing homes that do not meet the required standards or which require closer monitoring for any other reason will be subject to more regular audits. MOH will also guide them on how to improve their performance".

 

-CNA/wk

 

[MacDuck]

[Icedbs]

http://www.channelnewsasia.com/stories/sin...1134251/1/.html

 

 

 

Nursing home mistreats patient

Posted: 09 June hrs

 

SINGAPORE: The Nightingale Nursing Home along Braddell Road has been suspended with effect from April 12, from admitting new patients, after some of its staff members were found to have mistreated a resident there.

 

Did I read wrongly? Suspended since April 12 and now only report???

 

[Tarzan666]

disciplined? shd sack the bugger.

[Pufferfish1]

not really, they sack the philipino gal. she goes to another employer and pretend nothing happen and get re-employed again.

[Good-Carbuyer]

http://www.channelnewsasia.com/stories/sin...1134251/1/.html

 

 

 

Nursing home mistreats patient

Posted: 09 June 2011 2002 hrs

 

SINGAPORE: The Nightingale Nursing Home along Braddell Road has been suspended with effect from April 12, from admitting new patients, after some of its staff members were found to have mistreated a resident there.

 

The incident came to light after Channel NewsAsia alerted the Ministry of Health to a video, taken by a hidden camera on a patient's bedside.

 

The video showed an elderly woman patient sitting next to a bed without any clothes, while the ceiling fans in the room were on.

 

After a while, two staff members were shown lifting the patient and throwing her onto a bed.

 

In one footage, a staff member was shown slapping the patient after she moaned in pain.

 

The old lady has been a resident of the home for the past four years.

 

The nursing home said it has disciplined the staff involved, and placed additional measures such as getting senior staff to visit the wards and checking the conduct of its staff.

 

The measures also include holding regular meetings with patients and their family members.

 

In its reply to Channel NewsAsia, the Ministry of Health said: "There were significant lapses in the care standards provided to the patient in question.

 

"This should not have happened. There should have been tighter supervision of staff rendering care to vulnerable patients. Patients' dignity and respect must be upheld at all times".

 

A family member of the patient said: "Of course we are unhappy with the incident.

 

"We sent her there for the nurses to take care of her; we're disappointed with what happened.

 

"There are other old folks at the home. We hope by bringing this matter up, it will help to improve things at the home.

 

"We have since moved our mother to another nursing home".

 

The Ministry of Health said it will closely monitor the nursing home to ensure all additional measures required of it are properly implemented and subsequently ascertain if the suspension imposed on the home should be reviewed or further sanctions imposed.

 

It said: "Our inspectors regularly check that all nursing homes are properly maintained, keep their patient records in order and institute effective infection control measures.

 

"Nursing home operators are also required to maintain care standards on medication administration, fall prevention, housekeeping, etc.

 

"Nursing homes that do not meet the required standards or which require closer monitoring for any other reason will be subject to more regular audits. MOH will also guide them on how to improve their performance".

 

-CNA/wk

I believe the very reason KBW no longer in Health Ministry, with such a problem he know he can not solve. Shortage of healthcare people, means Employer must accept any applicant (at least for the head count ratio compliance). I know in some other industries like building construction, they employ many MSc. holders (FT) who malinger daily due to supply and demand. The salary offered can only employ malingering FT (not those FT with integrity/professionalism).

What can the Employer do to improve the situation with the limited number of local healthcare people available. FT likely to have cultural/language issues. Example: a PRC nurse once told me Sterilsed Water same as Saline Lotion, got letter 'S' in the spelling.

 

[Latka]

Only discipline the staff? Oready cause the Home's business to dip still keep her? The Pinoy nurse must be giving some senior staff special service man.

[Tom_kkh]

the punishment for not able to take in more client is too light, as good as nothing.

 

looking at the condition of the center, even if they are allowed to take in more customers they wont have much per year anyways, so the "sentence" bo la sa.

[SimonTan]

Interesting delayed news.

Like is say, Singapore might be done in by these FT PR in few years time.

Such social ills are tip of the iceberg??

Who knows??

 

[Rainbowbiatch]

the punishment for not able to take in more client is too light, as good as nothing.

 

looking at the condition of the center, even if they are allowed to take in more customers they wont have much per year anyways, so the "sentence" bo la sa.

 

i tot the same.. they shd suspend the home ..

but in that short period of time, where are they going to transfer the old folks?

 

let's just wait n see if more bad press coming from that home..

i'm quite sure tat ah ma isnt the only one mistreated..

[Watwheels]

It's a sh*t job. If you ask who wanna do this kinda of work. Sgporean confirm siam. Their foul mouth say pinoy this, prc that but they themselves are no better. If they are so good dan take of the old folks themselves lah, why sent them to a home? I

 

If there are true stories of ppl mistreating their age old parents, you can't expect strangers not to. I can understand ppl are angry when they see the video but no one bothers to find out why in the first place what made them do it? I mean they are human beings as well. Sack them, punish them will solve the root of the problem? Even if you send 1001 inspectors to patrol each day, will it make things better? It will only make recruitment harder. In the end who suffer?

Edited June 10, 2011 by Watwheels

[Maxus-MIFA9]

Did I read wrongly? Suspended since April 12 and now only report???

If reported before election, you think they will get 60% vote ........

 

problem with this FW/FT was brought by TCB in 1999 and he was by GY (as posted in mcf) .......

[Maxus-MIFA9]

MediaCrop should also be a part responsible for the late report ......

 

Received in March and keep about it .....

 

Owner of the video should have gone direct into Youtube and thing would have been different story.....

[Csnewbie]

disciplined? shd sack the bugger.

send them to geyland learn how to be human better.

[Assaxefour]

It's a sh*t job. If you ask who wanna do this kinda of work. Sgporean confirm siam. Their foul mouth say pinoy this, prc that but they themselves are no better. If they are so good dan take of the old folks themselves lah, why sent them to a home? I

 

If there are true stories of ppl mistreating their age old parents, you can't expect strangers not to.

Its a sad state of modern world..

[Celicar]

If they are so good dan take of the old folks themselves lah, why sent them to a home?

I don't think this is true for each and every case. 家家有本难念的经.

[Qpik]

don't say nursing home, hospital also have if one is observant enough to pick it up. but back to topic. this is not an isolated case. i knew of one more nursing home who "bullied" it's patients. so for those who intend to place their elderly folks for short or long term care, do check out the place.

[Seaweed]

we need more secret shoppers !!!!