Is AIA in a mess now ?

[Ah_tee]

any AIA policy holder here ?

 

are they handling your policy well ?

 

 

as heard from my agent who has left, due to the failed acquisition of prudential, the top AIA managment has changed and abt 800 agents had left.

 

 

i was left without any agent for 3 months, i call the hotline to enquire and they say no agent assisgn yet (after 1-2 months) and they will assign one to me asap.

 

 

after 2 weeks still no sound no picture so i call to enquire again,

 

i was given the number of a agency manager who

 

1. when i ask to meet on weekend, he dont sound willing

 

2. say he will ask his agent to talk to me

 

 

my previous policy was handled by a agency manager , so i would expect this agency manager to at least make an effort to meet me first before pushing my case to his ka kia.

 

 

anyway 2 weeks passed and still

no sound no picture, i call the agency manager again and this time he told me HE IS BUSY, he will call meback but he didnt

 

 

i called the hotline and ask to change the agency as i got no confident in pple with this kind of working attitude handling my investments

 

next thing i know, another agent pop up at my house with no prior call and arrangement. did some quick updating, psycho me buy a few more policies and left.

 

 

last week, another agent call me n says he is the new agent assign to me

 

i told him i already had one, he say the other is doing my medical and life policy, n he b doing my investments.

 

i said ok lets meet this weekend,

 

he just left my place abt an hr ago

 

he came but he DIDNT even bother to bring my investment portfolio.

 

he came to my place and just ask me to sign a customer visitation form, jus to say i have met him and he has taken over the policy.

 

 

i ask him how are my funds doing, he look lost and then he gave me the ULTIMATE ANSWER

 

"ACTUALLY I NOT WORKING TODAY"

 

 

i then ask him, then you come down today for wad ?

 

 

"Jus to sign the cust visitation form"

 

when i go meet my customer, i normally will prepare and do my homework even if its jus for coffee or at least bring my notebook along.

 

i pay fund manager fees every year, i would like to think that my funds have not been managed for the past few months or so,

 

no one has come advice me wad to put in or wad to withdraw or how my funds are doing,

 

 

the western economy still look like its running on a thin thread with RBS posting losses of 2 billion this week

 

i dont even know who do i call now to pull out my funds.

 

since the beginning of all these issues i have already transfer half my investments to great eastern,

 

 

i think AIA is pushing the half to go them as well.

 

 

 

how r u guys doing ?

Edited November 6, 2010 by Ah_tee

[Kangadrool]

Not only AIA, my agents at Maxxxxxx also change every few months.

 

I have chosen to discard all the letters informing me about change of agents without reading it.

 

But, why are you investing via insurance company? Insurance company only good for you to buy some term plan and medical plans. That's all. Put your $$$ somewhere else.

[Perrier]

I have 2 AIA agents serving me for many years and there is no issue at all.

[Atonchia]

Have to be fair,

 

It depends how many agent you have initially,

 

I got 3 AIA agent, one when I took up a policy b4 NS, 2nd my classmate, 3rd a lady.

 

So the 2nd agent that visit you may not have all you policies details.

 

You want to know how the funds are doing, better visit the website, it's easier,

 

http://www.aia.com.sg/en/support/fund-performance/

 

That's what I do if I wanna check the price.

[Kb27]

I had 21 yr policy with them. When my agent left after 2 yrs or so, nobody took over.

Every year the computer just sends out my premium to be paid.

The agency like washed hands, sit back and relax.

 

I'm glad my policy matured and I cashed out a few months ago.

[Ah_tee]

Have to be fair,

 

It depends how many agent you have initially,

 

I got 3 AIA agent, one when I took up a policy b4 NS, 2nd my classmate, 3rd a lady.

 

So the 2nd agent that visit you may not have all you policies details.

 

You want to know how the funds are doing, better visit the website, it's easier,

 

http://www.aia.com.sg/en/support/fund-performance/

 

That's what I do if I wanna check the price.

 

 

 

i m ok with multiple agents, wad i m not happy is the customer service to me doesnt seem to be on the right track.

 

my funds are not jus a one time affair, i invest at different times and on different funds,

 

i would jus like to know my gains n losses from the agent rather than track everything myself, also i would like to hear their forecasts perhaps every quarter or so before i decide whether to do any changes to my funds/

 

these are the fund managers's job isnt it ?

Edited November 6, 2010 by Ah_tee

[Booboon]

like tat might as well DIY. Those agent only interested in fresh fund, means more commission for them. Old customer can seat 1 corner n and suck thumb.

 

Fire all my agents n now DIY my unit trust investment, cut off a layer of middle man fees. Don't see any value add frm these agent at all.

[Throttle2]

insurance is like a car.

it is not an investment but an expense.

you write off what you can afford.

 

the day you think otherwise is the day the agent laughs all the way to the bank.

Edited November 6, 2010 by Throttle2

[Greatodin]

My agent is from AIA. Only contact you when she has some products to promote. Else, she is almost non-existent....

 

These days I can better manage my own investment and insurance needs without her in the picture......

[Ah_tee]

insurance is like a car.

it is not an investment but an expense.

you write off what you can afford.

 

the day you think otherwise is the day the agent laughs all the way to the bank.

 

 

i think i didnt make myself clear

 

i m reffering to my unit trusts....

 

if i write off due to market forces den i got no one to blame

 

but if its due to fund manager's negligence?

Edited November 6, 2010 by Ah_tee

[Throttle2]

i think i didnt make myself clear

 

i m reffering to my unit trusts....

 

if i write off due to market forces den i got no one to blame

 

but if its due to fund manager's negligence?

 

 

oh no , i think you made yourself very clear.

 

it is I who didnt make myself clear

 

my point is: buy insurance for what they are meant to do.

NEVER buy policies which make you think that you are investing when you do so.

 

 

[Throttle2]

My agent is from AIA. Only contact you when she has some products to promote. Else, she is almost non-existent....

 

These days I can better manage my own investment and insurance needs without her in the picture......

 

what more do you expect from an insurance agent?

 

[Atonchia]

i m ok with multiple agents, wad i m not happy is the customer service to me doesnt seem to be on the right track.

 

my funds are not jus a one time affair, i invest at different times and on different funds,

 

i would jus like to know my gains n losses from the agent rather than track everything myself, also i would like to hear their forecasts perhaps every quarter or so before i decide whether to do any changes to my funds/

 

these are the fund managers's job isnt it ?

 

 

They are not Fund Managers, they are just a representative of the organisation that pools money from people like us who want to invest in everything that makes $$$ but have less than a billion to do so. So once they collected the millions or sometimes billion, they send it to these fund managers from fund houses like Aberdeen who then throw all this $$$ to companies, industries, corporate / government bonds which they think have good yields......

 

The annual financial report that they send every year that I would not bother to read is what those fund managers think their investment would perform. But all subject to market forces.

 

A bit like Ponzi, but why ponzi is illegal? Because Ponzi promises a big return without really putting these collected $$$ into any investment.

 

Unit Trusts or any other investment never promises a fantastically huge fix return.....and always with disclaimer. So it's legal.

 

Now I check all my policies with AIA eCare, a little bit like online banking, can even switch fund. Agents are only there to assist us on the purchase.

Like sales only there to assist us with the test drive, the product features and benefit and documentation. We ourselves need to ensure timely servicing or repairs, Remember we still need to pay for the car servicing.

 

 

 

[Darkblue]

My side ? AIA agent for 18 yrs, MIA, missing appointments very busy... no more AIA for me.

[Dpsk]

why need to keep looking for agents? you something accident need their attention? hope you are alright man.

 

i think there is no need to bother who is the agent if you go for insurance with these evil corporate empire.

 

they are out to make $ from you. so no point seeking that puny leverage and think these half-past-six insurance agent will bother to attend to you after they done the transaction with you and goes on regular commission (paid by your policy).

 

also just think from their angle, if these agent can make it or do a proper career in life, why still need to be agent?

 

all the ones i encounter so far from all the insurance bucket shop esp AIA only knows - FEAR MONGERING and lack of product knowledge.

[Ah_tee]

They are not Fund Managers, they are just a representative of the organisation that pools money from people like us who want to invest in everything that makes $$$ but have less than a billion to do so. So once they collected the millions or sometimes billion, they send it to these fund managers from fund houses like Aberdeen who then throw all this $$$ to companies, industries, corporate / government bonds which they think have good yields......

 

The annual financial report that they send every year that I would not bother to read is what those fund managers think their investment would perform. But all subject to market forces.

 

A bit like Ponzi, but why ponzi is illegal? Because Ponzi promises a big return without really putting these collected $$$ into any investment.

 

Unit Trusts or any other investment never promises a fantastically huge fix return.....and always with disclaimer. So it's legal.

 

Now I check all my policies with AIA eCare, a little bit like online banking, can even switch fund. Agents are only there to assist us on the purchase.

Like sales only there to assist us with the test drive, the product features and benefit and documentation. We ourselves need to ensure timely servicing or repairs, Remember we still need to pay for the car servicing.

 

 

 

 

den when am i being charged fund manager's fees ?

 

the funds i bought belong directly to AIA. u mean they re-invest in other institutes as well ?

[Throttle2]

den when am i being charged fund manager's fees ?

 

the funds i bought belong directly to AIA. u mean they re-invest in other institutes as well ?

 

wah you really layman ah?

why buy when you dont understand?

 

[Booboon]

Maybe yr agent churn yr policy