Feel cheated at Mark Cool.Need advice.

[Hamburger]

There must be high current surge to fry yr piggy chip.Luck is on yr side, if not for this piggy chip yr main on-board CPU maybe as good as french fry.

yup, definitely high current. Obviously its the huge cable that carry the current to the starter motor....possibly a blessing in disguise. If not for the chip, it may have gone straight to the main on-board CPU .... , unthinkable what the outcome is

[Elfenstar]

the chips had been running in my car for last 2 yrs. The main fuse blew when the short circuit occurs, thereafter the car refuses to ignite. It is only after the removal of the unichip that lead to the car starting up.

Apparently the chip had send wrong sensor data to the ECU which dis enable the firing up of the engine.... , in other words, the PCB within is fried.........

 

Did you ask them immediately when you went to collect the car? Or did you have to take your car elsewhere to solve it? How the hell did they short out your car when changing the starter??? They're supposed to disconnect the batt (or at least unplug the starter) before trying to do it.

Edited September 16, 2010 by Elfenstar

[Hamburger]

Did you ask them immediately when you went to collect the car? Or did you have to take your car elsewhere to solve it? How the hell did they short out your car when changing the starter??? They're supposed to disconnect the batt (or at least unplug the starter) before trying to do it.

Its quite a tedious solution and I was there all the while. After replacing the main fuse, car refuses to start as the OBD II could not erase the error code. They called in a "specialist" where he used a OEM OBD tool, that is use by Agent's workshop.

 

They explained theyhad not disconnect the battery as they din want to ECU to reset again........very bad move

[Elfenstar]

Its quite a tedious solution and I was there all the while. After replacing the main fuse, car refuses to start as the OBD II could not erase the error code. They called in a "specialist" where he used a OEM OBD tool, that is use by Agent's workshop.

 

They explained theyhad not disconnect the battery as they din want to ECU to reset again........very bad move

 

"Brilliant" So they were willing to risk all of your electronics so the ECU won't reset... Esp. with something that requires a high current flow like the starter. What solutions did they propose for the damage done?

[Yeobh]

If they have just invest in a simple battery/ memory back-up device , they could have make the OBD specialist job obsolete and save all the extra expenses and probably could have bill you a high service charges due to faster and high quality service. Fast and good but cannot be cheap

Edited September 16, 2010 by Yeobh

[Yeobh]

Here most of the so call mech learn at customer expenses

[Elfenstar]

Here most of the so call mech learn at customer expenses

 

Yeah I know Which is why I'm always present and constantly annoying them when my car is being worked on

 

[Elfenstar]

If they have just invest in a simple battery/ memory back-up device , they could have make the OBD specialist job obsolete and save all the extra expenses and probably could have bill you a high service charges due to faster and high quality service. Fast and good but cannot be cheap

 

I used to use this

 

[Yeobh]

They will always suggest you take a coffee break at the nearby Hawker centre or coffee shop.

[Yeobh]

Cheap and good but remember to use a quality 9v dry cell. Base on my experience this unit is good for use in the field when changing battery and always make sure to keep yr rid doors close and reading and glove box light off.

 

PS This is the latest in the market, the unit plug directly into the 9 pin OBD2 socket. You can powered the unit with 9V or 12volt spare motorcycle battery.

Edited September 16, 2010 by Yeobh

[Elfenstar]

They will always suggest you take a coffee break at the nearby Hawker centre or coffee shop.

 

Thats why you should ta bao some for them before you come. So everyone will have kopi with them

 

[Elfenstar]

Cheap and good but remember to use a quality 9v dry cell. Base on my experience this unit is good for use in the field when changing battery and always make sure to keep yr rid doors close and reading and glove box light off.

 

PS This is the latest in the market, the unit plug directly into the 9 pin OBD2 socket. You can powered the unit with 9V or 12volt spare motorcycle battery.

 

Ooo... I like this

[Robin]

i encountered something like this before. seems that the air-con belt is loose. just need to tighten the belt/pulley

[Hamburger]

"Brilliant" So they were willing to risk all of your electronics so the ECU won't reset... Esp. with something that requires a high current flow like the starter. What solutions did they propose for the damage done?

have not get back at them yet, but no one wants this sort of things to happen. I am pretty cool about it.... .................

[Elfenstar]

have not get back at them yet, but no one wants this sort of things to happen. I am pretty cool about it.... .................

 

I know, but they need to be responsible for their actions too lah.

[Ladykillerz]

yo Adrianli, you are right!

i reckon they had shifted there long ago.

[Good-Carbuyer]

Folks, recently my car had a loud screeching sound at the engine compartment. Looking into the engine bay I realize that the sound will be heard when the compressor kicks in.

 

I went to Mark Cool to get an opinion. A mechanic attended to me and said that my compressor rotating disc is loose and caused the sound. As Mark Cool is a recommended workshop , I agree with him to change to a recon compressor costing $350. However, the sound did not go away. Upon asking the mechanic, he said it is due to a faulty camshaft pulley.

 

My gripe is this. He now know that the actual problem is the camshaft pulley and not the compressor. Should not he refund me the repair cost as I am being charged for repairs that do not solve the problem.

 

Please advice.

That was what I told Auto Italia (from Johore), when I sent my car for repair. They changed irrelevant part and tried to charge me for their error. I seek clarification and they took back the irrelevant replacement part, and did not charge me for it. Within a year, Auto Italia closed down (I heard sued by another customer)

[Pisces69]

Yeah I know Which is why I'm always present and constantly annoying them when my car is being worked on

 

 

I prefer not to even let those trainees touch my car as ty might cause some damage n usually ws wil try to siam e problem n act blur.

 

I prefer only e experienced mech touch my car or i just go someplace else to get my car repaired. Why sud i let my car b used as a training tool n i still hv to pay for it.

 

Its very common nowadays, especially at AD or those big ws that use cheap trainee labour n charge premium prices.