I will not get a phone from Stinktel ever again

[Leok777]

  Seaweed said:

the root of the problem....why would you want a iphone ??? ha ha ha

[/quote

Aiyah cos some of my friends have it and they say very good.....I was torn between iphone n galaxy s

[Leok777]

  On 9/14/2010 at 12:35 AM, Nutsack said:

Go for M1 man. Wife and I (and many other friends) have been with them for over a decade. In fact, I've never been with any other telco since my first cell phone.

 

Yes I will be going with them....I called them and they searched for me which outlets had iphones... very pleasnat experience....

[Busker888]

  On 9/13/2010 at 8:28 AM, RadX said:

that makes 2 of us [thumbsup]

No. 3 here...

[Galantspeedz]

just went M1 to get 2 iphone4... no problems....

 

alternatively, go www.m1shop.com.sg.. if order in the morning... afternoon can deliver liao....

 

if not, call 1627 and check if your preferred area got stock anot.. if dun have, ask for next best place.... hassle free

 

not like ST... waste my CO's time.... at last get her sign a contract a new line with M1....

 

dec.. her ST line contract end.. can cut off liao....

[Red_bean_bun]

  On 9/13/2010 at 7:40 AM, Ferraricalifornia said:

dude....

 

we're in Singapore....

 

there's no service whatsoever....

 

If you don't like it here .... go live where else.

 

 

[LoverofCar]

  On 9/13/2010 at 1:04 PM, Curahee said:

I think im damn lucky, i call SH so many times, they always pick up my call within 10 min.

 

 

Your expectation so low? Within 10min only you feel happy? Singaporean expect immediate pick up de....haha

[Red_bean_bun]

  On 9/13/2010 at 8:48 AM, Cerano said:

bro

 

there is no consumer protection here.

 

in the US, if you buy a car (read car thats 5-6 times at least cheaper to buy 10x cheaper to run/operate)

 

you mod something the workshop is not allowed to void your warranty for the entire car.

 

they have a law to protect against that.

 

here?

 

i heard of an AD voiding wty for changing rims

 

If its that great over there then why are the people in the US are out of jobs and they are starting to think about printing more greenbacks. In other words, they might be wrong with consumerism.

 

 

[Cerano]

  On 9/14/2010 at 5:33 PM, Red_bean_bun said:

If its that great over there then why are the people in the US are out of jobs and they are starting to think about printing more greenbacks. In other words, they might be wrong with consumerism.

 

thats because

 

1. some have a dependence mentality

 

2. they dont save like us asians

[Valx]

make it 4th here.

 

 

on 9/9/10 singtel website put there is stocks for iphone4 across thier 11 hello shops.

i went to bugis outlet at 11.10 and was told there was no stock left thier manager ask me to try amk hub. I immediately drove down to amk hub reach there about 11.30 and was told no stock and ask me go compass point so i went down and again no stock. Feeling piss i ask them how many were allocated to thier outlet. The guy told me 200 sets but today only releasing 100 sets. then i ask can i make a reservation? His reply was no sorry if you are a business plan customer you can reserve online. he see that i am piss he ask me to come again earlier tomorrow to queue up for the stock should have another 50 sets. So i on 10/9/10 went do as early as 10.20 to my horror compass point already have over 100+ queue therefore i decide to try and at 11am the staff come out and said no more stocks already issue finish. well i think maybe holiday suay suay then bo bian.

On 13/09/10 i went do to AMK hub at 10.45am shop open at 11 tell us no stock again the queue was less then 40 but he straight come out say no stocks. i ask him how many was allocated he say cant disclosed then i keep asking he finally replied 20. Ask me come back again tmr earlier to queue.

Feeling was i was treated like a monkey asking me go there and here and queue earlier etc but why cant let me do the reservation and wait maybe for 3weeks to get 1 i will be more then willing to do that rather then everyday need go see got stocks anot. Anyway i call thier 1688 again and ask them why is it those business plan customer got prority is it they do not honour those Coperate plan customers? his reply was yes sir because we honour business plan customer more. Anyway i paying $1300 for the past 3 months bill i do not think i lose to a f***ing business plan customer. End of story i got his name but decided against making a complaint against him. His name is RON so if you serve by this CSO u can jolly well hang up the phone because he only value business plan customer. super disappointed by them. Been a paying loyal customer since 2001 till now. Never default payments Never had complaints all i want is just reserve online so i do not have to run around they cant even provide that. They only keep telling me online is only for business plan customers. Well my plan is 95 per month but every month ended paying 300-500 yet they still say i am not a business plan therefore cant help. My plan will expire June 2011 i am 100% sure i will terminate their services.

[Zxcvb]

Do more research on the net. For Singtel Hello Shops, they have limited daily stock for walk-ins according to hardwarezone forum. How limited? About 60 sets.

[Ferraricalifornia]

seems that ST people like to do taichi....

 

push people all over the place....

[Cerano]

  On 9/14/2010 at 9:57 PM, Zxcvb said:

Do more research on the net. For Singtel Hello Shops, they have limited daily stock for walk-ins according to hardwarezone forum. How limited? About 60 sets.

 

thats the thing you see

 

as end users its not our responsibility to do such research. Sure yes some of us do but that is above and beyond our responsibility

[RadX]

  On 9/14/2010 at 11:37 PM, Cerano said:

thats the thing you see

 

as end users its not our responsibility to do such research. Sure yes some of us do but that is above and beyond our responsibility

 

 

They are taking the complacent approach, ie singtel. They do not know the power of the consumer....good luck to them if they persist with this kind of attitude...

 

daily, i see loads of complaints agst their mio, mobile etc...but looks like they cannot be bothered....

 

time to walk the talk and move on to other SPs :angry: :angry:

[Ferraricalifornia]

ST still the market leader here leah for SP....

[Cerano]

I have always been very supportive of Singtel bringing in the Iphone 3GS which I pre-ordered with Singtel as well.

All these years I have been with Singtel as a loyal customer despite its terrible service as compared to Starhub.

 

On the 9th of July 2010 11:10pm I received an email regarding Singtel's Iphone 4 registration of interest.

Being very interested in the Iphone I jumped at this opportunity and immediately registered for the Iphone 4.

 

I then received the email confirming my registration of interest for the Iphone 4. So with great patience I waited and waited.

 

For over 2 weeks i waited patiently.

 

On the 27th of July 11:11pm, 2 days before the official Iphone 4 launch, I received another email from Singtel saying that they would waive my $300 early upgrade fee for the Iphone 4 specifically until the 30th of September 2010.

Seeing this, I was reassured that my name was on the Singtel list for the Iphone 4 despite the lack of information from the 9th till the 27th.

 

I did not receive any invite later on for the Iphone 4 launch at Marina Bay Sands on the 29th of July. I knew it must have been for selected customers only and so I kept waiting.

 

During this time period, I had also registered my interest for an Iphone 4 for my wife from Starhub and they contacted me to collect my Iphone 4 on the 16th of August despite the fact that I registered my interest with them much later than Singtel.

There was also no need for any "reservation" to get this Iphone 4 from Starhub. Starhub handled my request expertly with every need for speed.

 

I finally got tired of waiting and called Singtel on the 18th of August in the evening.To my horror, Singtel informed me that my name was not on the Iphone "reservation" list and that registration of interest

is entirely separate from reservation of the Iphone. So after waiting for over a month, I had nothing to show for it. Singtel did not bother to even send its loyal customer a single sms or email to inform me that I would have to "reserve" an Iphone.

This despite Singtel having ready stock immediately after the launch. Singtel did not have to courtesy to update me and left me waiting for a phone.

 

Despite my evident displeasure, I went down to Westmall on the 19th in the evening to reserve the Iphone 4. Unfortunately, 2 days after on the 21st of August, the heavy downpour left me with a malfunctioning Iphone 3GS and

I needed an Iphone 4 urgently. I rang up Singtel and spoke to their customer service officer Mas on the 23rd of August 2010 at 6.30pm. She reassured me that she would expedite the request for an Iphone 4 and let me know of the result within 2 days.

On the 25th of August evening, having not heard from Mas, I once again called Singtel up and their Customer Service Officer Alena spoke to me promising me that they would give me an answer on whether

they would be able to give me an Iphone 4 immediately through a call-back later that night. I waited and waited for that call but it never did materialise.

 

Finally, today 26th August I called Singtel to enquire as to why they did not give me a call-back. At 6:25pm, a customer service officer named Subra took my call and was unable to give me an adequate answer. He brought me round and round.

He told me that he would have to get back to me regarding as to whether they would be able to provide me with an Iphone 4.I refused because I knew their call-back would either 1) not materialise as before 2) give me an inconclusive answer.

Finally I insisted on speaking to his manager yet he told me his manager was not free and he would arrange for a call-back due to the high-call volume. This is very ridiculous. I was very frustrated and told him I would be willing to hold the line until his manager

can answer the phone. Finally after holding for an additional 10 minutes, his manager Phaya answered the phone at 7.00pm and spoke to me. I explained the situation to him calmly yet he was still unable to provide me with a solution.

 

I quote verbatim "Sir, I can only forward your concerns to the marketing department as unverified feedback." I continued to haggle with him and he said "Sir, why do you keep pushing me? There is nothing I can do." He was unable to provide me with a

satisfactory answer as to why Singtel did not inform me that I would need to reserve the phone. He continually insisted that I should have called multiple times to check on the status on the Iphone.I asked him then what did I register my interest for?

He claimed it is only to gauge the interest level regardless of the line owner. Phaya repeatedly mentioned that it was based on a first come first serve basis and the first few thousand customers to register their interest were notified. So is he saying that within minutes of the email being sent, a few thousand requests were already lodged?

 

So finally I have decided i will write in to Straits Times forum and see what their GM thinks of this. To start with, it is due to Singtel's lapse in judgement that this problem occured to start with.Make no mistake, this is Singtel's fault.

Why was Starhub able to provide on multiple accounts?

 

Singtel, please provide me with a satisfactory answer as to why is it that customers were not kept updated between the 9th of July till the launch on the 29th of July.

Why is it that Singtel failed to follow up on the requests on interest registration. So we registered for fun? Customers who reserved their Iphones on the 5-9th August have already gotten their Iphones and clients who register early dont?

 

Singtel has to seriously consider reviewing its customer service policy. Is it fair that the customer pays for its failings? Why is it that even when given the opportunity to remedy the situation Singtel chooses to disregard its customers concerns?

Has Singtel grown complacent?

 

This post has been edited by Cerano: Aug 26 2010, 09:36 PM

 

[Little_prince]

  On 9/14/2010 at 11:39 PM, RadX said:

They are taking the complacent approach, ie singtel. They do not know the power of the consumer....good luck to them if they persist with this kind of attitude...

 

daily, i see loads of complaints agst their mio, mobile etc...but looks like they cannot be bothered....

 

time to walk the talk and move on to other SPs :angry: :angry:

 

 

singtel own by who?

 

starhub owe by who?

 

all left pocket push to right pocket.... no diff to the big big boss....

[So_nice]

m1 has stock..i juz got mine last sun. 1st come 1st serve basis. anyway why not get from apple store? $888 but 3 weeks waiting time.

[Seaweed]

they spend so much money and effort on it...of course can't say no gd lar...ha ha ha....