Mercedes Vs. Bmw- Quality and Reliability

[MQX87511]

today newspaper reported that the top 5 of car related compliant case in Singapore:

1. BMW

2. VW

3. Mercedes

4. Toyota

5. Mazda,

VW lost its consecutive 5 years Champion position, due to improve DCT feature

[MQX87511]

the complaint case mostly came from European brands probably those brands cost huge to rectify the defects, however Jap/Kor cars relatively cheap to rectify defects, therefore Jap/Koe car owners might not want complaint to case for this small amount cost

[Vid]

7 x bmw ... not sianz meh?

i am very very reluctant to move on with 3rd bimmer but also very reluctant to jump ship to mercs ... lol

 

Get both lah. [laugh]

[Sp4wn]

in before @mockngbrd says ccbbmw

[Audi2016]

seriously, no biggie.  These things happen

 

I always say, know your car.  No need to be defensive as it is yor choice why you bought the car.  

 

For the record, I drive a BMW, and have been for the last 7 cars, so surely, there must be some value in why i stick to them.

 

hor @steptronic and @detach8

 

 

both same same...hahha

 

wait i bring Audi into the peekture, then it's complete...kekeke

 

Bro you shouldn't have. On behalf of all Audi drivers, let Mercedes Benz & BMW take the limelight for this, can already! 

[Mockngbrd]

BMW drivers very high class, muz complain many many .

[RadX]

BMW drivers very high class, muz complain many many .

 

 

nb...ownself say ownself.....

[Yaloryalor]

 

power lah. @keithchue stick to your VW...kekekekke

 

 

Today ST said CASE mentioned BMW has the worst reliability among the brands like VW and Merc...hahah

 

 

 

 

Will post article later

 

 

 

 

http://www.straitstimes.com/singapore/transport/bmw-tops-list-for-customers-gripes-about-car-defects

 

BMW tops list for customers' gripes about car defects

A row of BMW cars parked. BMW has overtaken Volkswagen as the brand with the most customer complaints about product defects.PHOTO: ST FILE

PUBLISHED

2 HOURS AGO

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Case logged nine complaints against carmaker in 12 months over defects such as rattling noises; VW and Mercedes next two on list

Christopher Tan

Senior Transport Correspondent

 

 

BMW has overtaken Volkswagen as the brand with the most customer complaints about product defects.

For the 12 months ended April 30, the Bavarian brand had the dubious honour of topping the list with nine complaints received by the Consumers Association of Singapore (Case).

Volkswagen, which hogged the top spot for the past two years, was next with five complaints, along with Mercedes-Benz and Toyota (including one about Lexus). The last one that made the top five list was Mazda, with four complaints.

Case said all the defect-related complaints were filed against authorised agents.

Comparing the ratio of complaints to the number of cars sold also saw BMW topping the list, with 2.55 complaints for every 1,000.

 

 

Volkswagen was next with 1.64, followed by Mercedes with 1.0. Among the three German brands, VW was the only one that improved in the complaints-to-sales ratio. Last year, its ratio was 3.41. Mazda had 0.76, while Toyota had 0.58 complaints per 1,000 cars sold.

In total, there were 42 defect-related complaints about new cars in the period, with European makes accounting for two-thirds of the tally.

Case said product defects accounted for the bulk of the 119 complaints it received about new cars.

A Case spokesman said: "We see a variety of defective motorcar complaints, such as faulty engine cooling system, defective gearbox, rattling noises while driving, problems with the braking system, et cetera.

"Some cars are reported to have multiple defects as well."

Retiree Tan Chim Peng, 52, said he bought a BMW X3 in February last year. Just two months later, he detected a whistling sound when he travelled at more than 80kmh. The windows also rattled intermittently.

He said: "The workshop inserted a thin rubber strip above the window frames, but the noise persisted. They couldn't fix it."

He approached Case, and the car agent offered to buy back the X3. "I paid $224,800 for it, and six months later, they offered me $160,000," he said. He decided to keep it until recently, when he traded it in for a Mercedes-Benz GLC.

He said: "The BMW has a good engine, but its insulation is poor. My previous car, a Hyundai Tucson, had better insulation, and it cost half the price."

A spokesman for BMW agent Performance Motors (PML) said: "We take great pride in the products that we sell and we are confident that they have been tested by the manufacturer... to ensure that the products are of the highest quality.

"That said, each of the concerns raised with the Consumers Association of Singapore was on different issues. A few issues were raised regarding expired warranties and general wear and tear of the vehicles and component parts.

"PML addressed these issues closely with customers to ensure that they were resolved in a timely manner."

Case said product defects accounted for the bulk of the 119 complaints it received about new cars.

The remaining 77 complaints were about a wide variety of issues, from poor service to failure to honour a sales agreement to misrepresentation, and were attributable to both authorised agents and parallel importers.

"For example, the consumer could have requested a car made in a certain country and the car dealer could have led the consumer to believe that it was so, when it was not true," the Case spokesman said.

 

BMW more complains than VW?

 

Because lesser ppl buy VW liao. LOL

[RadX]

BMW more complains than VW?

 

Because lesser ppl buy VW liao. LOL

 

 

muahahhahaa...it's all relative lah

[Steptronic]

BMWs are like wives, we have so many compliants, but still we live together on some boding   

seriously, no biggie.  These things happen

 

I always say, know your car.  No need to be defensive as it is yor choice why you bought the car.  

 

For the record, I drive a BMW, and have been for the last 7 cars, so surely, there must be some value in why i stick to them.

 

hor @steptronic and @detach8

 

 

both same same...hahha

 

wait i bring Audi into the peekture, then it's complete...kekeke

 

[RadX]

BMWs are like wives, we have so many compliants, but still we live together on some boding   

 

 

eh,...i dunno wat u mean by BODING...    

 

some kinky movement ah...kekeke

[Detach8]

I think a lot of the complaints relate to PML... not really the car. That's why my current BMW is a PI, and it has been 3 years, and no issues to date.

[Thaiyotakamli]

BMW more complains than VW?

 

Because lesser ppl buy VW liao. LOL

But report based on per 1000 cars sold

[L_club23]

But report based on per 1000 cars sold

 

In the whole scheme of things... I personally think 9 complaints over the course of a year isn't a lot for over 3000 cars sold...

[Douglam]

seriously, no biggie. These things happen

 

I always say, know your car. No need to be defensive as it is yor choice why you bought the car.

 

For the record, I drive a BMW, and have been for the last 7 cars, so surely, there must be some value in why i stick to them.

 

hor @steptronic and @detach8

 

 

 

both same same...hahha

 

wait i bring Audi into the peekture, then it's complete...kekeke

Yeah, I find it funny that people can get super defensive about their cars. Almost like they are the one who made the car themselves. Lol

 

If it's bad, it's bad. It's the manufacturers fault. Besides, everything has pros and cons.

[Ben5266]

But report based on per 1000 cars sold

BMW is like 小三.

So siok to ride. But also cost a lot of money and headache to keep it.

 

Vice say one.

[RadX]

Yeah, I find it funny that people can get super defensive about their cars. Almost like they are the one who made the car themselves. Lol

 

If it's bad, it's bad. It's the manufacturers fault. Besides, everything has pros and cons.

Very true bro. It's like you bought the car, you decided, why need to defend whn ppl run it down? Need assurance from others meh?

 

Shows the insecure thinking... Really

 

You buy to please yourself, not others.... Period!

[Angcheek]

to me, it's the drive that matters.  Second only to the porsche I had.

 

Perhaps the next might be an M.....

 

hello uncle .... pls ensure the heart can take the heat first   See @lala81 for free consultation