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Chinese car quality complaints on the rise


Blackseal
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Just when we thought China's automotive industry had made some headway in the quality department, we get word that complaints about new car quality in the country have risen significantly over the past few months. During the first quarter of this year, complains on vehicles purchased within the last six months climbed 15 percent over last year's figures. Those numbers come courtesy of the China Association for Quality.

 

Even more surprising, the increase marks a nine-percent jump over the number of complaints filed during the fourth quarter of 2009. By and large, the defects concerned engine issues as well as small parts. A total of 94.6 percent of the complaints were lodged against cars costing less than $44,000.

 

[source: Gasgoo]

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Or you could also see it as an improvement in transparency and accountability. In the past, I would imagine most of these data are covered up or manipulated.

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Complaints increase as sales increase.

How come not stated how much sales increase?

 

If sales increase 5% complaints increase 15% = Bad

If sales increase 50% and complaints increase 15% to me its an improvement.

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