BAD Services At Nanyang Signs

[Bigray]

Now i know why Singaporean known for BAD services.. I went to this shop at seragoon intend to order some signs.. a sale guy attend to me without having eye contact as he talk he was like doing others things.. and he quoted me a price for the signs i wanted to order.. after some discussion he suggest i send him the file to print the signs.. so i went looking for a designer to create the file .. after 2 days i send him the file and even call him.. he sounded quite busy i told him i have send the file and ask him the price is it the same as he quote me .. he said will get back to me .. i waited for 1 day i called him and he said the boss will get back to me which i did not reivce any call from so call the boss so i was like I have to look for another signs shop to do my signs THey should have tell me my order is too small then i would have look for other supplier rather than wasting my time

 

[Freestylers09]

you want any contact?

 

i tot usually they give u artwork when u tell them what u want?

 

only thing is u tell them ur patent code nia

Edited April 10, 2010 by Freestylers09

[Speedz76]

bro

 

since he already give u so f** up attitude in the beginning.. already ai mai ai mai.. i would definitely go elsewhere for business..

 

we are the paying customers lei!

Edited April 10, 2010 by Speedz76

[Bigray]

I thou i can park out side the road ma.... once bitten tiwce SCARE

[Bigray]

you want any contact?

 

i tot usually they give u artwork when u tell them what u want?

 

only thing is u tell them ur patent code nia

 

Bro don't mind can PM contact to me thanks

[Tt_hh]

R u another shallow Singaporean or ft?? Did U chk the birth cert tt the sales person is a Singaporean?Hahaha [laugh

we only hear one sided story, maybe the salesperson also t.l n complain u another fussy s'porean

Edited April 10, 2010 by Tt_hh

[Bigray]

oh the sale person does not the la and eh in his english .. i did not ask for the sky i only want to get my signs done a true deal i even had the sample on hand to show him?? I just do not understand if they are very busy in service customer should not ask me to email the design over i spend $100 on the designer to create the file

[Thaiyotakamli]

bro

 

since he already give u so f** up attitude in the beginning.. already ai mai ai mai.. i would definitely go elsewhere for business..

 

we are the paying customers lei!

 

ya lor is not that we r asking free food

[Enilorac40]

Hi Bigray,

 

How are you?

I am the owner of Nanyang Signs Enterprise Pte Ltd @ 612, Serangoon Road.

I have just stumbled upon & read about your 'complain'.

I'd like to sincerely apologize on my colleague's behalf for your 'bad experience' at our shop.

 

You are right when you said that he looked busy and sounded busy. He IS busy day in day out during office hours! We are blessed that there is sooo much to do. But it is also not an excuse. I hope you will try to have a heart big enough to forgive and forget.

Besides if the guy you spoke to wears orange, then he is a Malaysian.

If not, you probably spoke to someone who was not supposed to be at the counter but happened to be there because there's some accounts to clear.

And must a Singaporean speak with the las and lehs and lors for you to be able to tell that he/she is local?

 

I am the one who checks all emails sent to [email protected] and I reply and follow up with emails very promptly (within the day usually).

Frankly, I have replied and followed all emails so far.

There could be a few possibilities,

1) I may have totally overlooked your email.

2) You may have sent the email to the wrong address.

3) I may have taken longer then usual to reply/follow up due to our tight job schedule recently.

If its #2, then my colleague might have checked the inbox after you called and told him you've sent the artwork, but might be interrupted by some other walk-in customers or phone calls or something that he forgot to call you back. Possible? If so, calling us again is very simple right? Just pick up the phone and dial the number? Or you could have sent the email again?

My colleague manning the counter will have to attend to all walk-in customers, answer phone calls, handle customers' orders/collections, prepare invoices, chase customers' who own us payments...1001 other things he must do. A little help to remind him would be great?

Judging from your complain on the 10th April, you must have emailed us in the 1st week of April?

If its #1, then let me know your email address so I can double check and make sure. (if you have the time)

 

My colleague manning the counter has countless good comments about his service from our regulars. So Bigray, I am sure you must have caught him on a bad day.

 

Paying customers?

Customers pay, we do the product.

We don't owe each other anything.

Thaiyotakamli - you are right. Not happy not satisfied, find someone else, right?

Customers have the right to choose who they want to give their jobs, companies also have the right to choose their customers?

 

Who in Singapore isn't busy?

Its a tough life here in Singapore.

Customers demand a lot from a small company like us.

Being the boss of small companies in Singapore will mean that the 'so called boss-aka me' will have to even scrub the toilet herself/himself.

i am not complaining, but I'd appreciate a little more tolerance & understanding from our customers/potential customers like yourself.

 

I am glad I found this complain. Thank you Bigray. Its a great way to remind ourselves also what kind of customers we serve in Singapore.

Have a great weekend you guys!

 

[The_Bear]

Good response to customer grievance

[David]

I like this statement - Its a great way to remind ourselves also what kind of customers we serve.

[Powerkeong]

The boss has the guts and balls. Gave a very strong argument though.. Make sense to me.

[Gafff08]

i think your response reeks of insincerity although you started out the act with a sincere apologizes. By stating that a reminder phone call is very simple and proceeding to give instructions on how to make a phone call borders on insulting your customer. If you are not sincere in apologizing, then please don't do in under a veil of thinly guise contempt. Also a big thanks for reminding us what type of service we can expect in Singapore even though we are paying for it.

[Tedlhw]

Good response to customer grievance

 

Bro, i 'll have to disagree with you on that.

 

The details of of the complaint is hazy, but the reply from the boss is somewhat sarcastic ("... reminds us what kind of customers we serve in Singapore') and defensive.

 

Also, the paragraph :

" Paying customers?

Customers pay, we do the product.

We don't owe each other anything.

Thaiyotakamli - you are right. Not happy not satisfied, find someone else, right?

"

 

To me it protrays a -'So what if you're a paying customer? You want, i do, not happy go somewhere else' kinda attitude. With this type of attitude coming from the boss, not surprisingly the same attitude will percolate to their front line staff. With this kind of mentality in mind, will service standards be high?

 

But i guess maybe they are in a great industry where service does not matter. Lucky for them.

 

[Tedlhw]

i think your response reeks of insincerity although you started out the act with a sincere apologizes. By stating that a reminder phone call is very simple and proceeding to give instructions on how to make a phone call borders on insulting your customer. If you are not sincere in apologizing, then please don't do in under a veil of thinly guise contempt. Also a big thanks for reminding us what type of service we can expect in Singapore even though we are paying for it.

 

Quote " ...Not happy not satisfied, find someone else, right?"

Thats their idea of service.

[Bighappyjer]

all the best for their future business. at least i know where i WON'T go in the unlikely event that i ever require such a service.

 

well, i suppose no big loss for them.

[KapitanE]

Oh1!!!!... damned if you do and damned if you don't....

 

haizzz...

 

 

[Watwheels]

I feel that no matter where or who you go to, it's the same. The sad truth is that unless you are a big fish and paying big money, there's little or no service to speak of. And the even sadder truth is that ppl serve "the money" rather dan the customer.