Yr workshop worked against your interest. How?

[A_korusawa]

Hi, All

 

this is a carforum, we share our encounters - good or bad.

especially it comes to a workshop that does not work for customer interests

hopefully this thread will reveal the truth and urgliness . . . pls contribute if you had these experiences....

 

 

I spent 2 nights reasoning with my fren to help him to minimize his loses - here it goes:

 

my fren met an accident last month. while he was hospitalised (a few days), his wife helped to settle the car by assigning a workshop they thought was good (as recommended) for 3rd party claim. inevitably, my fren had to approved & authorised workshop to go ahead - repair work & necessary claims.

 

of cos, the other party deny all faults & offer 50-50% (this is norm). but my fren has photos to proof & also traffic summon was also issued to the other party, thus its at least a 80-20% assumptions.

under most circumtances of this case, workshop whom act on interest of customer will

- try to repair fast (minimal loss of use) or within surveyors' designated duration

- engage lawyer to expedite the claims if they know whos right/wrong or confidence

 

however, my fren's workshop din even pressure the other party insurance - & took a month to repair my fren's car (only bodyworks).

 

during the repair, the workshop actually promised and agreed upfront that the repair will include the rims and bodykits, but sit on it until when my fren start chasing. Then my fren was requested to get the rims & BK himself and be reimbursed when claim is successful. So no choice, my fren obliged so as to expedite the work.

 

now, finally car collection (a month later), the workshop insisted that the rims & BK were not his scope of works. workshop even blamed my fren's for delaying the repairs. worse, workshop :

- insisted that my fren should only get back stock parts only (rims etc.)

- only replaced with 2nd hand tires to my fren

- invoiced my fren for the BK works

 

workshop told my fren that he has 2 paths:

A - either take it as it is (pay up 1st) & continue approval for workshop with the insurance claims (not settled yet)

B - pay up all repair works and do the insurance claims himself

 

................................................................................

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after much consideration, I told my fren to take option A as not to avoid further loses (eg. further loss of use). those whom faced similar situations will definitely agreed with me. there are a lot of calculations & reasons to this option!!!

 

now, I'm thinking of how to help my fren to get back the workshop when the insurance claims is concluded - suggestions???

 

I'm only worried the workshop will duress my fren to accept 80-20% offer when he has the chance to fight for 100-0%.

 

your thoughts???

 

 

 

 

 

 

 

[Adrianli]

The appointed workshop by the insurance I went to also worked against my interest. They took very long to submit the report + accident evidence. So I approached the 3rd party insurance directly and it works. The claim was soon approved and my car was repaired swiftly.

[Silver_blade]

Should have taken option B and lodge a complaint to the insurance co on that workshop. By opting for A, your friend is in a way agreeing to the workshop's stand/claims about your friend.

Edited October 31, 2009 by Silver_blade

[Watwheels]

Does your fren's insurance company insures his rims and bodykits? Most likely no.

 

The workshop will repair according to what the insurance is covered, which is in stock condition unless your fren insured his rims and bodykits too. BTW it's between insurance coy to sort things out, the workshop cannot do much.

 

What the workshop say to your friend is true, like what I had said unless your fren has specifically included his rims & BK to be insured, it's out of the workshop's work scope. Whatever your fren ask the workshop to install, he'll have to fork from his own pocket. And yes your fren wasted his own time demanding this & that. Your fren can engage lawyer and sue the fellow who buang him to pay for the rims & bk & installation if he's really that upset. IMO dun take it out on the workshop, those ppl working there dun owe your fren anything.

[A_korusawa]

The appointed workshop by the insurance I went to also worked against my interest. They took very long to submit the report + accident evidence. So I approached the 3rd party insurance directly and it works. The claim was soon approved and my car was repaired swiftly.

 

so did you get back what your loss-of-use per days exactly?

[Watwheels]

If I install a 10 carat diamond in my car, if someone buang my car and the diamond is lost, I cannot possibly demand it from the workshop to compensate or claim for the 10 carat diamond. It would be preposterous and ridiculous.

[A_korusawa]

Should have taken option B and lodge a complaint to the insurance co on that workshop. By opting for A, your friend is in a way agreeing to the workshop's stand/claims about your friend.

 

the surveyors' report round-up lump sum for repair at....say, S$10K

all workshops will NOT spent exactly $10K on repair (unless they ask for more from surveyor)

they will spent, say $6K-$7K on repair, reserved $2K on profit (or more) & another S$1K in case not a 100% claims.

 

if you take option B - the workshop will charge you S$10K straight (he will be laughing to the bank w/o any worries at all). worse, if its 90-10% claim, the repair fees will be S$11K, not including that your efforts & time spent.

 

lodging a complaint to the insurances - they will turn deaf ear cos above are common practicesin workshops except that good ones would be kind enuff to share their profits a bit with customer by doing the extra bits....

[A_korusawa]

Does your fren's insurance company insures his rims and bodykits? Most likely no.

 

The workshop will repair according to what the insurance is covered, which is in stock condition unless your fren insured his rims and bodykits too. BTW it's between insurance coy to sort things out, the workshop cannot do much.

 

What the workshop say to your friend is true, like what I had said unless your fren has specifically included his rims & BK to be insured, it's out of the workshop's work scope. Whatever your fren ask the workshop to install, he'll have to fork from his own pocket. And yes your fren wasted his own time demanding this & that. Your fren can engage lawyer and sue the fellow who buang him to pay for the rims & bk & installation if he's really that upset. IMO dun take it out on the workshop, those ppl working there dun owe your fren anything.

 

from this view, I agree with you - & that's my initial reply too. I also asked if its my fren's demand, but he told me that he actually asked the workshop for advices & it was the workshop's promise upfront.

 

[A_korusawa]

If I install a 10 carat diamond in my car, if someone buang my car and the diamond is lost, I cannot possibly demand it from the workshop to compensate or claim for the 10 carat diamond. It would be preposterous and ridiculous.

 

no lahhh, not like this lah.

a better example, if you are the owner & its a 3rd party claim:

say, 1 of 4 sport rims are damaged from abovementioned accident.

there's no selling of 1 to replace the broken.

what will be your expectation from the workshop?

 

if base on your abovementioned reply, are you willing to accept if the workshop return your car with:

- as per 3 sport rims with tires as before

- 1 stock rim of smaller size with used tyre

 

 

its very easy to reply in your way.

if you are the car owner, what'd you really do?

 

 

Edited October 31, 2009 by A_korusawa

[Watwheels]

from this view, I agree with you - & that's my initial reply too. I also asked if its my fren's demand, but he told me that he actually asked the workshop for advices & it was the workshop's promise upfront.

If there's no black & white, whatever promises is as good as none. Like you had said workshops dun work from free. Only way to have the money back is to engage lawyer to sue for these costs plus lawyer's fees. I dunno what are the chances of winning cos who is at fault is quite crucial.

[Watwheels]

no lahhh, not like this lah.

a better example, if you are the owner & its a 3rd party claim:

say, 1 of 4 sport rims are damaged from abovementioned accident.

there's no selling of 1 to replace the broken.

what will be your expectation from the workshop?

I expect nothing from the workshop. But I would approach the fellow who buang me to compensate for it.

 

You change rims all that has nothing to do with insurance coy and workshop. They won't know you had them changed either. Dan anyone involve in accident can anyhow claim for expensive rims, who's gonna pay for that?

 

You & your fren are barking up the wrong tree.

Edited October 31, 2009 by Watwheels

[Watwheels]

What you & your fren dun understand is that whatever rims he had changed and bk had installed does not come with the car....originally. I stress this word "Originally". You can't expect workshop to bao all these, they will close shop. Surveyors dun give a hoot about your fren's rims & bk as it's not reflected in the insurance policy.

[A_korusawa]

I expect nothing from the workshop. But I would approach the fellow who buang me to compensate for it.

 

You change rims all that has nothing to do with insurance coy and workshop. They won't know you had them changed either. Dan anyone involve in accident can anyhow claim for expensive rims, who's gonna pay for that?

 

You & your fren are barking up the wrong tree.

 

maybe you are right - we may be barking at the wrong tree, that's why I told him to continue as in option A. & that's why I post here for fellow forummers' comments. - THANKS, I read all replies with an open heart.

 

as my thread reads, I feel that the workshop should at least discuss with my fen, i.e. openly say the price for a stock rim & let my fren decide how he wanna do with it. the workshop should NOT have given the wrong picture for my fren to wait blindly, later 'reimburse' him which is not. I believe in thrashing it out open initially upfront is very very important, dun you agree.

 

but am I also right to say that if the profit is good, can the workshop do an extra bit for my fren?

I guess its subject to how much the workshop wants to earn..........

 

BTW, 'But I would approach the fellow who buang me to compensate for it.' - I dun think you are able to get it successfully, not in this lion kampong.....

Edited October 31, 2009 by A_korusawa

[Picanto]

list the woekshop name.

[Passion]

Just to share my experience.My car was involved in an accident with a truck.Send car directly to STAR to get it assess and repair as it was the authorized workshop for my insurance co.Up front you need to tell them what you wish to repair/replace,and they will advise accordingly.When come to the agreement,I'll sign a letter of attorney,giving them the right to repair/replace whatever they deem fit.Take 2 days to get the surveyor to determine,5 days to repair/replace.And one of the question they ask is,is my rim stock rim?And if you guys read the fine print in the insurance print out,there's a fine clause saying insuring your car,excluding bodykit,aftermarket products.This include spoiler,skirting and if your car doesn't come with foglight and you install,they wouldn't bother to replace back for you unless you request and it'll be invoiced to you separately.That's why Mitsubishi Lancer GLX and Mitsubishi Lancer GLX sports edition insurance premium is different.The spoiler and skirting compare to without spoiler and skirting.Just my 2 cents worth.

Edited November 1, 2009 by Passion

[A_korusawa]

list the woekshop name.

 

its not to blacklist or malign anyone or any workshop

PS: this can lead to legal issue......

 

this thread is to share, open up each ones' good/bad encounters, different angle-of-view etc.

I might sound siding my fren, of cos.

You might sound sounding the workshop, of cos if you are not the party involved

but with all these different views, we can see things clearly - with an open heart

open heart also allows us to differentiate rationale replies from nonsense too.

 

I have many encounters that my own workshop make claims VERY VERY fast, & service to me is marvellous (include those extra parts etc.) but I also realize that my workshop's profit margin to the service rendered to me is damn high! No wonder......

 

sometimes a workshop just promise too much (to get the business) & later difficult to comply b'cos claims din reach his expectation (profit) and tried to cut this & that.

 

there are also workshops whom are calculatives, i.e. as long as claims reach his expectation, he will try to close the case by hoaxing the customer to accept the offer or threaten by the risk of losing all (knowing that there is hi-chance of 100% winning), ignoring that the customer will lose more if he/she make medical claims later.

 

___________________

 

to continue this thread, may I ask: will you insist of getting paid for the actual time lost from workshop?

for example:

- workshop took 1 month to complete yr repair

- surveyor's report only allows 14 days

Edited November 1, 2009 by A_korusawa