UPDATING SOFTWARE NOKIA PHONE BEWARE

[Cavili]

Whilst updating software of my nokia 7373 connectd to PC and it lost connection resulted software failure. Send my phone to Customer Care Centre and they told me this phone is obsolete and no software or tools to perform recovery of the dead phone.

 

Nokia always encourage software/firmware updating to ensure phone stability and operation. Nokia after sales service sucks.

[Brock]

Try this link?

http://nokia-firmwares.blogspot.com/2009/0...373-rm-209.html

 

No harm trying since your phone is already a brick. Just trying to help you out.

[Darkblue]

You try...

 

While HOLDING green (call) button, * button & number 3 button, while holding these button press power on. Some phones jammed while software update can be "cured" using the method I mentioned.

[Babyt]

i never suggest updating firmware if u find ur phone is OK. dont update for the sake of updating. ^^

[Ed2win2]

Got to be careful when updating firmware. Do not touch/move the handphone while in progress, sometimes the connection point is not sensitive after long period of using.

[Kusje]

Nokia after sales service sucks.

 

Phone is almost 3 years old. You can't expect them to keep all the equipment to service every single phone they sell forever.

[Kungfu]

Whilst updating software of my nokia 7373 connectd to PC and it lost connection resulted software failure. Send my phone to Customer Care Centre and they told me this phone is obsolete and no software or tools to perform recovery of the dead phone.

 

Nokia always encourage software/firmware updating to ensure phone stability and operation. Nokia after sales service sucks.

 

I kanna b4,doesn't matter what phone. U do upgrade software via WWW yourself,must be prepare for

 

virus upload

connection down

website malfunction

any other mishaps

 

Now your HP is considered NO LIFE,no one can revive at a minor cost. Nokia maybe can help,but cost I not too sure

 

Dun try to do this again,esp with expensive model like N97

[Cavili]

Dear Bros

 

Many thanks for the inputs.

 

Paid a nominal fee to Third party vendor and recovered the dead phone.

 

If third party can do it than why nokia customer care cntre can't?????..

 

Can i say unprofessional and unethical conduct of practise by NOKIA

[Try_conti]

they just want you to buy a new phone, that's why .....

[Kusje]

How can it be considered unprofessional and unethical when your phone is out of warranty? If they could do it, they could have charged you for it so there's no reason why they would pretend not to be able to do it.

[Kungfu]

I tried at Nokia shop,cost like $150 odd, i was like :o

 

Where u did it,can pm me

[Milanmania2004]

they just want you to buy a new phone, that's why .....

 

tio tio [wave]

[Chrispie]

when my brother got his phone back from servicing, he scroll through the phone and found pictures of funeral. And the picture of the dead elderly mum close ups.... how auspicious. I think they cant save the phone, so got my bro a refurbished one.

[Ultramega]

Did you use Bluethooth connection while doing the update? Not advisable to do so, better to use cable.

 

Well anyway glad that your phone is back alive.

[Antisocial]

i take your story with a pinch of salt, probably somewhere along the line you did something wrong....

[Cavili]

They (NOKIA) should have generic tools/software to perform recovery. Surprisingly, a third party vendor would be able to do so.

[Kungfu]

this type of mishaps motherboard died,they will replace with a reconned motherboard

[Kusje]

They (NOKIA) should have generic tools/software to perform recovery. Surprisingly, a third party vendor would be able to do so.

 

 

And they probably did during the time the phone was under warranty. How long do you expect them to keep the tools for? Not just the tools, the staff also need to be trained on how to operate and repair that specific model of phone. Technology moves quickly these days so it's no longer reasonable to expect a company to provide repair/spare parts services past a certain date.