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Rasa Sentosa Hotel - Inflexible


Meadelx200
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Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

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Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

Ermm...can jus tell them say ur child is 11? They won't check wad rite?

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Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

why u need to tell them so much? even I bring in a dozen friends...no one going to stop u....

 

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Supercharged

Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

Just say you want one room and that's it. After that just bring your kids in.

 

Not like as if they are going to check.

 

 

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Neutral Newbie

why u need to tell them so much? even I bring in a dozen friends...no one going to stop u....

 

 

why they probably they will need to prepare the entry pass for you....for entry in sand toe sa

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why they probably they will need to prepare the entry pass for you....for entry in sand toe sa

 

its only 4 bucks for 2 compare to an additional room...

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Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

No such thing as booking 2 rooms because your kid is 12 years old. Add a couple of folding beds and you just need to pay for these extras.

 

You should have spoken to the manager.

 

Maybe times are so bad they are forcing this down your throat. [sweatdrop]

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BTW, I heard that it's no longer possible to walk to sentosa via the bridge nowadays... Can only drive in. My boss's friends who had some contract jobs there force to ferry their bangla workers everyday as they do not allow them to walk in... Wonder how true...

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Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

hmm.... i believe they allow 3 adults in a room, for my case, i told them 1 room 3 adult and 1 kid and they just make the necessary reservation.. no question asked. guess sometimes is more to do with the customer officer u speak to...

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No such thing as booking 2 rooms because your kid is 12 years old. Add a couple of folding beds and you just need to pay for these extras.

 

You should have spoken to the manager.

 

Maybe times are so bad they are forcing this down your throat. [sweatdrop]

 

times are bad so it is a good time to exercise ur consumer power... [sly]

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If thats the case, they could have offered you a 3-adult room rate.

 

That officer who spoke to u either must be a newbie or juz had a bad day.

 

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Was looking around for a weekend stay with my kids this Saturday and realised that Rasa Sentosa has a good package for about S$209 ++.

Called up reservation and told them I got 2 adults & 2 kids (7 & 12). The hotel told me since one of my kid is 12 and is considered an adult

then I got to take 2 rooms. [hur] I told them my kids have to sleep with us but she still insist I got to book 2 rooms. I said thank you & hanged up.

I don't understand the logic. Why are they so inflexible ? On one hand they need the revenue during this downtime hence the promotion, on the other hand

they have so many terms & conditions to discourage would be local guests.

 

Probably will just check in Marina Mandarin for S$250 nett (w/o bf) and still can walk to Suntec for the Pc show.

 

 

Why are you so rigid?

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If thats the case, they could have offered you a 3-adult room rate.

 

That officer who spoke to u either must be a newbie or juz had a bad day.

 

 

I called St Regis as well because they also have so call weekend rate @ S$460 (the room is huge with ****** amentities).

Again they asked about no of guest and I replied the same ; 2 Adult & 2 child (7 & 12).

They offered me 2 rooms at the same floor because 12 years old is considered an adult but never suggest taking an extra bed instead.

I asked them if they will check if i reported incorrect age but they still insisted 2 rooms because of 'Fire Safety Regulation'.

 

I have only spoken to the available guest relation officer as I believed a good hotel will can enpower their staff to take the necessary decision; in this case I considered minor.

 

 

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Supercharged

I don't understand why you guys need to give so much information.

 

Just tell the damn hotel that you need one room and that's it.

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When I was younger, I would book a room in the major hotels in Singapore for a bash with my friends - and end up having like over 10plus people in the room sleeping in every conceivable space. This was an almost monthly affair, and not ONCE did anybody try to check on the number of occupants, and totally turned a blind eye to us as long as we didn't make too much noise - and this includes the usual 5-star hotels here too.

 

It's just like the law criminalizing oral and anal sex - nobody really cares unless you're actually dumb enough to tell the authorities you're engaging in such sexual acts. Either that or you're unlucky enough for somebody or some org to fix you up for good.

 

I seriously can't believe you're married with 2 kids, and are still naive enough to "I asked them if they will check if i reported incorrect age but they still insisted 2 rooms because of 'Fire Safety Regulation'."

 

Seriously, what did you expect them to say????? Evolution clearly failed its work in this case.

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